Mitchell Subaru

Friendly, courteous,and timely I find they personnel are friendly and give me an honest estimate of my car's needs. Matt Bartman explained to my satisfaction some concerns I had I find they personnel are friendly and give me an honest estimate of my car's needs. Matt Bartman explained to my satisfaction some concerns I had about my tires. More

Pleased Employees were Helpful and Pleasant. I Appreciated car service to/from work/home. Waiting area was comfortable. Your service center is close to my h Employees were Helpful and Pleasant. I Appreciated car service to/from work/home. Waiting area was comfortable. Your service center is close to my home /easily accessible. More

The best dealership in CT Service through Ogden & Vinny is fantastic - it's why we have been custimers for almost 30 years! Sales has been great, too. We keep coming back to Service through Ogden & Vinny is fantastic - it's why we have been custimers for almost 30 years! Sales has been great, too. We keep coming back to Mitchell because they are so wonderfull and are now up to 11 cars purchased/leased/serviced by them. We can't say we HIGHLY RECOMMEND them because "highly' is too low a description for what Mitchell Subaru stands for. More

EVERYTHING I EXPECT OF A DEALER It was a double win for us to buy our last two cars from Mitchell Suburu. The two cars have exceeded our expectations and the attention and services a It was a double win for us to buy our last two cars from Mitchell Suburu. The two cars have exceeded our expectations and the attention and services at the dealership are an excellent example of what a client-centered car dealership should be. More

Honest, painfully honest. I took my very low millage Outback in for an oil change and a manufacturers recall. They found quite a bit more that needed attention. I am absolutely I took my very low millage Outback in for an oil change and a manufacturers recall. They found quite a bit more that needed attention. I am absolutely certain they were right and after checking around online, I believe the price was very reasonable. More

Easy and Outstanding Fred, Joe and Spiro made this as easy as possible. Fred was professional and accomdating. He gave me aggressive numbers from the get go, trade in was Fred, Joe and Spiro made this as easy as possible. Fred was professional and accomdating. He gave me aggressive numbers from the get go, trade in was more than fair and Spiro made the final paperwork smooth. You need to see these guys if a subaru is what you want More

Abominable Service I bought a year old Subaru Outback with an extended 3 year warranty into which I was pressured by the salesman. After returning home with the vehicle, I bought a year old Subaru Outback with an extended 3 year warranty into which I was pressured by the salesman. After returning home with the vehicle, found that the door handle on the passenger side front door was broken. I made an appointment to have it fixed, as parts needed to be ordered. Upon returning home with the car after the repair, I detected the unmistakable odor of cyanoacrylate, i.e. Superglue! The broken handle was not replaced, just glued! One firm tug and the handle was broken again. Two year years later when a warning displayed on my dashboard, I learned that an airbag control module had failed. "Great!" I thought, glad I spent $500 for the 3 year extended warranty. Guess not. The three year extended warranty was not, in fact, three additional years, but three years from the date of the care original delivery. Baited and switched! Fast forward to last month, took car in for recall of brake lines. Car repaired with brake lines sprayed with a rust inhibitor and the service advisor informing me that I have an exhaust leak (which I knew but was going to fix myself when Winter eventually ends). I chose to not have Mitchell do the repair, but now I have a wrecked exhaust heat shield due to the ham-handed removal of the heat shield by their mechanic as he searched for the leak. I have no issues with pricing, as dealers work off book prices for repairs. Prices are what they are. However, the repeated dishonesty and substandard work is consistent with every other negative post here. I live have lived in Canton most of my life and would recommend anyone looking for Subaru service to try ANY OTHER DEALER. I cannot believe that there is another dealer in Connecticut able to match the horrible customer service of Mitchell. More

Try any other dealership As you are searching to buy or have your Subaru fixed, keep away from this dealership, they will promise you everything but then fail to deliver. The As you are searching to buy or have your Subaru fixed, keep away from this dealership, they will promise you everything but then fail to deliver. Then when you ask why, they will only make excuses and fail to resolve the issues. Try Center Subaru in Torrrington, as they are much better. More