
Mitchell Subaru
Canton, CT
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450 Reviews of Mitchell Subaru
Avoid them at all costs. Went there to buy a used car from them. Things started off okay with the first guy I dealt with. Then I was handed over to another salesman to close t Went there to buy a used car from them. Things started off okay with the first guy I dealt with. Then I was handed over to another salesman to close the deal. Right off the bat he was a xxxxxxx. I asked well before hand if I could get the car on a lift to see the underside. When the time came I was denied. Everything that I could see checked out with the car so I opened negotiations. They had the car listed at a price that was just to high. I came in a little lower and without even trying to negotiate the xxxxxxx just flat out said "no, no way". I was floored. So I brought in my knowledge about the car (ALWAYS DO YOUR RESEARCH!) and quickly shouted out about half a dozen or more issues with the car that needed to be addressed (nothing major) and said, "with all this that needs fixing you're not even going to offer me a lower price?" Realizing I wasn't some idiot customer and that I actually knew my stuff, he huffed and puffed away to go talk to the sales manager. This is a lie in it's own. They don't go to discuss things and he isn't in my corner. They go over and say "See that clown, he wants to negotiate, pretend like we are discussing things." Finally he comes back and passes me off to the "sales manager" because he no longer wants to deal with me. After some back and forth we come to a deal. They fix a few things and knock off some money I take the car. Few days later I take delivery. A couple of days later I notice some clumping in the suspension. I call them up to use my 30 day warranty. Fighting me tooth and nail they finally agree to look at it. I tell them exactly whats wrong (from experience) and they look at it and tell me its fine and normal. Bull poopie. I take it to my personal trusted mechanic and sure enough, it was exactly what I said it was. Yet they still refused to fix anything. Never trust any car salesmen and especially the lot at Mitchell. Out right dishonest jerks. More
The service department is appallingly unprofessional and untrustworthy. After confusion and delay when arriving for a scheduled appointment (they seemed to run the place as first come first served, ignoring untrustworthy. After confusion and delay when arriving for a scheduled appointment (they seemed to run the place as first come first served, ignoring service appointments), they charged 2X the quoted amount for brake fluid replacement, and diagnosed an oil leak as a $1800 head gasket replacement. Another highly reputable mechanic subsequently determined there is no head gasket leak, rather charged me $40 to replace an oil pressure switch. Mitchell also quoted over 2X what another dealer charges to make a duplicate remote key fob. I WILL NEVER let them touch my car again. More
I inquired about the car that saw through cars.com. The car was in stock and the internet description was accurate. Chris was very friendly and helpful. I felt the price that they gave me for my trade-in w car was in stock and the internet description was accurate. Chris was very friendly and helpful. I felt the price that they gave me for my trade-in was fair considering its condition. There a couple of thing about the used car that they failed to mention but the price reflected the condition I suppose. The only problem I had is that I had to wait over an hour for the finance person to finish. Overall I would recommend the dealership. More
Traded in 2010 Outback that I had also purchased & had serviced at Mitchell. I liked the Outback but it was going off warrantee so I had them give me a trade-in price on a 2014 Forrester. The price & had serviced at Mitchell. I liked the Outback but it was going off warrantee so I had them give me a trade-in price on a 2014 Forrester. The price & trade was right and very competitive with other dealers, & I like their low pressure approach so i decided to purchase it there. They did a great job of getting my car, prepping it, and steamlining the trade, paperwork, etc. My experience with Mitchell over the past 3 years was a major reason for me to purchase there again. More
sold me a used Mini Cooper with non functioning srs system (thats right no air bags in a Mini Cooper ) when I called them they sais too nbad so sad your from out of state.DO NOT TRUST THEM WITH YOUR CA system (thats right no air bags in a Mini Cooper ) when I called them they sais too nbad so sad your from out of state.DO NOT TRUST THEM WITH YOUR CAR PURCHASE! More
i went in looking for a hard to find imprezza and was greeted by chris orszulak.he was very informative and helpful so much to the fact i took a car home the same day.mitchell is a great dealer and stron greeted by chris orszulak.he was very informative and helpful so much to the fact i took a car home the same day.mitchell is a great dealer and strongly reccomend. More
We liked the "no-pressure" sales approach where Drew and Chris listened to our needs and provided multiple options for the vehicles as well as for financing. We were very happy with the trade-in o Drew and Chris listened to our needs and provided multiple options for the vehicles as well as for financing. We were very happy with the trade-in on both of our vehicles and felt we treated extremely fairly. We have already recommended Mitchell to our friends! More
I would recomend this dealership very high for freindlyness . They took very good care of me from beginning to end. The only negative: you will get hit with a VIN # engraving charge on your gl freindlyness . They took very good care of me from beginning to end. The only negative: you will get hit with a VIN # engraving charge on your glass. I am sure this engraving was already there (on the vehicle when it was traded in) so I was annoyed that they put that in and never said a thing about it until I was there signing the papers with my wife. I said nothing because I did not want to upset her when she was so happy about the car. More
Chris Townsend contacted us by E-mail in responce to our online request for prices on a 2012 Subaru Outback with a 2008 Outback trade-in. Chris was able to offer the exact car we were look for and provide a online request for prices on a 2012 Subaru Outback with a 2008 Outback trade-in. Chris was able to offer the exact car we were look for and provide a reasonable trade-in range for our 2008. Working with Chris was a pleasaure and Greg provided meaningful advice in arriving at an "out the door price". Edward processed all the final paperwork in a busness like manner and we drove home the car we wanted at the price we wanted to pay. More
I never imagined that purchasing a vehicle could be such a pleasant experience. Greg is friendly and helpful and exudes trustworthiness. He bears no resemblance whatsoever to a stereotype of a car salesman. a pleasant experience. Greg is friendly and helpful and exudes trustworthiness. He bears no resemblance whatsoever to a stereotype of a car salesman. I purchased a new Outback Limited and am very pleased with the price I paid and the trade-in value of my car. If you live in Western Mass and are interested in a Subaru, I'd take a drive down to Canton to see Greg and Gary. More