Milford Chrysler Dodge Jeep RAM

No respect to privacy. I was told by someone 2 weeks after by purchase of a new vehicle how I paid for it. Last one I buy there.Not trust worthy. after by purchase of a new vehicle how I paid for it. Last one I buy there.Not trust worthy. More

This is a review of Milford Chrysler in Milford, PA and in particular their service director Adam Altvater. In October of 2019 I made an appointment to bring my 2010 Ram into the dealer due to engine probl in particular their service director Adam Altvater. In October of 2019 I made an appointment to bring my 2010 Ram into the dealer due to engine problems. I inquired about a service loaner car and was told there would definitely be one available for me when I dropped off the truck. Upon arriving at the dealer I was told by the service department that a loaner was not available but they would put me in an enterprise rental at NO cost to me. A completely remanufactured engine was installed by Milford Chrysler. Upon completion of the work I was handed a bill that contained the following: a $950 charge for the supposed loaner vehicle and a $300 charge for diagnostic time. The charge for diagnostic time is not only wrong but illegal as well. First off, I have dealt with and worked for alot of auto repair shops and NO ONE charges diagnost time when they get the actual repair job. Secondly, the repair bill should have deducted the diagnostic time since the removal of the parts necessary for the actual engine replacement were already removed for the diagnosis. That is double charging for the same job: Illegal!. Then, a couple of weeks later while driving the truck, the check engine light came on and the truck started running very poor. I brought it to a local repair shop and it was diagnosed as a mis-aligned and bent connector for the map sensor. Now that cost me an additional $100. On December 31, 2019 I stopped in Milford Chrysler and spoke with service director Adam Altvater about my concerns about the overcharges. He told me the dealer would re-imburse me for the $100 outside repair bill, thec$300 diagnostic time and we agreed on half of the rental cost but he would have to discuss the re-reimbursement with his boss and he would call me on January 2, 2020. He never called and I gave it an additional week but never heard from him. I then called the dealership multiple times only to be told by the receptionist(who also happens to be Adam's wife) that he wasn't in or on another call and that he would return my call- never happened. My wife happened to be inthe area and stopped in to remind Adam that I was still waiting for his return call. Upon meeting Adam, my wife reached out to shakevhis hand and introduce herself. He refused to shake the lady's hand- HOW RUDE Adam!! The receptionist- who is Adam's wife was rude to her as well. Only because my wife was there did Adam decide to call me direct and tell me the dealer would only re-imburse me $200. Upon telling him that not what we agreed upon, he responded "with everything that going on I am debating whether or not to give you the $200. I would NOT RECOMMEND THIS DEALERSHIP TO ANYONE. They have absolutely no customer values, they overcharge, they do NOT keep their word, AND THE EMPLOYEES IN CHARGE ARE RUDE!!! They lost a customer for life!! More