Mike Maroone Chevrolet South

Work done seems good so far. My preference would be for Work done seems good so far. My preference would be for the service rep to have the mechanic look at the car first and provide a list of everything t Work done seems good so far. My preference would be for the service rep to have the mechanic look at the car first and provide a list of everything that is needed and then help me prioritize it so I know what really has to be fixed and how soon it has to be fixed, rather than keep adding problems that show up as the work goes along... otherwise it keeps going from a $5 oil change to $3000+ total repairs, leaving me with the impression that my 2004 buick is basically a lemon, an infinite sinkhole for my wallet and a cash cow for the shop. Result: I want to trade it for a non-GM car. I would refer a friend to the service dealership because they do good work, but I would also recommend that the friend be prepared to get a second opinion before agreeing to repairs. More

I would recommend both the dealership and both of the mentioned Sales reps. They met all my expectations and beyond. The car that I purchased was bumped and a fender damaged right before I picked it up. mentioned Sales reps. They met all my expectations and beyond. The car that I purchased was bumped and a fender damaged right before I picked it up. After noticing I went back and they said they would repair it, because they wanted my business, and me happy. That is above and beyond, which puts Al Serra at the top of the list and will bring me back always. It is important to me that when spending dollars that are few these days, that the business's be honest, trustworthy, and respectful. Thanks Al Serra, You are my number one dealer. Regards Nickolas "Toby" Tobias More

While you did a great job and were friendly, you were extremly slow. 3 hours is a bit much for an oil change and tire rotation. extremly slow. 3 hours is a bit much for an oil change and tire rotation. More

This is the 5 car we have bought from this location, every time we have had great service they would listen to what we needed or wanted. We even went to Daniels and walked out they would not listen to u every time we have had great service they would listen to what we needed or wanted. We even went to Daniels and walked out they would not listen to use and we knew we would get a better deal at Al Serra South. When we decide to buy another car we know where to go. Love the 2012 Equinox and oh my gosh no words to describe the 2014 Impala. More

i had a wonderful experience danny falu worked on my purchase getting everything i wanted he took the time to listen i had asked him for certain features on my new truck and i got them and a whole lot purchase getting everything i wanted he took the time to listen i had asked him for certain features on my new truck and i got them and a whole lot more thanks to the sales managers but mostly thank you danny i would highly recommend this dealership to anyone not just for great vehicles but for the friendly staff and there knowedge of the product and i would recommend danny falu is the best. More

My new vehicle needed to have the TPMS reset. The entire process took less than 15 minutes. During that time the service technician was able to leave enough cigarette smoke smell in my car to for the smell process took less than 15 minutes. During that time the service technician was able to leave enough cigarette smoke smell in my car to for the smell to be noticeable for 3 days. The service department was prompt to have my car brought to the detail shop and have the inside of my NEW car covered with a sent that would remind you of an old rental car. They did offer to have the car detailed for free; however I find out latter that I would need to leave my car with a dealership that can’t get a TPMS reset complete without drama for 3 to 6 hours. I want to thank you Al Serra Chevrolet South for allowing my car to not have that new car smell anymore and replacing the new car smell with the smell of dirty cigarette smoke covered up by used rental car smell. The smell of disappointment is what I get to smell every time I get in my NEW car now. I few weeks later I went back to Al Serra Chevrolet South for my first service. When I got my car back the engine bay was covered in oil and the exhaust manifold was smoking so bad that I have to pullover before I left the parking lot. My car was also missing a valve stem cap. This is less than professional and I don’t understand how and why a car would be able to leave a service department with that much oil covering the engine bay. I called the owner to allow him the opportunity to remedy the situation and his reply was rude and unprofessional. This dealership and the service department are of poor quality and have lost all my trust and confidence. I don’t recommend anyone to use this facility and I strongly recommend using another service center to fix your vehicle. More

I have exhausted all options I've had and met with no results so I have decided to post. I bought a 2004 Chevy silverado SS and 3 months later the transmission went out. It wouldn't have mattered if I pu results so I have decided to post. I bought a 2004 Chevy silverado SS and 3 months later the transmission went out. It wouldn't have mattered if I purchased extended warranty for this vehicle because it would have only covered me for 2 months. I contacted AL Serra while waiting for the tow truck let them know the situation and that I didn't have a warranty but was told by multiple salesman no matter what happened bring it to them and the would help, so I asked two employes one in sales and one in repair an they told me I wasn't under warranty, and that I would have to pay them full price no parts, labor or any discount. So I took my truck to a transmission shop while my truck was being fixed I contacted AL Serra multiple times and met with I'll call you back were looking in to it . Finally I went to the dealership and spoke with there used car manager. I told him the situation again and let him know I didn't expect him to pay for but to only make it right. Maybe full service, tires something he looked me in the eyes shook my hand and said he would make it right. After 2 more weeks with no response I spoke with the sales manager again he reassured me he would get back to me after another week a salesman contacted me and told me that AL Serra cheverolet decided they weren't going to do anything for me and "sorry about the bad luck" they might as well of spit in my face. This is how you treat your military service members? 75% of your income. I know the soldier that traded it in and the price they have him they could have easily taken care of the $4,000 bill and not lost a dime. Do not let your family members, friends or even worst enemies to buy from AL Serra Cheverolet! The sad thing is they actually have a used car lot on base. Al Serra cheverolet doesn't support it's troops or anyone for that matter. SSG Hendo More

Terrible service department. Extremely rude employee. Asked a simple question about replacing a grille, already had the part. Service tech acted like he didn't want to help me out. Was going to charge $3 Asked a simple question about replacing a grille, already had the part. Service tech acted like he didn't want to help me out. Was going to charge $30 for another technician to "snap" in a part. Will never ever do business here again! More

Very Bad business business practices. Sales Mgr. Jim gave a selling price. The next day he advised they would have to raise the selling price due to a bank fee. Apparently he and this dealership are unaware a selling price. The next day he advised they would have to raise the selling price due to a bank fee. Apparently he and this dealership are unaware of the "FEDERAL LAW" which states you CAN NOT raise the selling price to offset a bank fee. Nor are you allowed to even discuss bank fees with customers And this is to a 18 yr. old in the ARMY stationed at Fort Carson. I wonder how the Attorney General will like this one. More