Mike Maroone Chevrolet South

I have exhausted all options I've had and met with no results so I have decided to post. I bought a 2004 Chevy silverado SS and 3 months later the transmission went out. It wouldn't have mattered if I pu results so I have decided to post. I bought a 2004 Chevy silverado SS and 3 months later the transmission went out. It wouldn't have mattered if I purchased extended warranty for this vehicle because it would have only covered me for 2 months. I contacted AL Serra while waiting for the tow truck let them know the situation and that I didn't have a warranty but was told by multiple salesman no matter what happened bring it to them and the would help, so I asked two employes one in sales and one in repair an they told me I wasn't under warranty, and that I would have to pay them full price no parts, labor or any discount. So I took my truck to a transmission shop while my truck was being fixed I contacted AL Serra multiple times and met with I'll call you back were looking in to it . Finally I went to the dealership and spoke with there used car manager. I told him the situation again and let him know I didn't expect him to pay for but to only make it right. Maybe full service, tires something he looked me in the eyes shook my hand and said he would make it right. After 2 more weeks with no response I spoke with the sales manager again he reassured me he would get back to me after another week a salesman contacted me and told me that AL Serra cheverolet decided they weren't going to do anything for me and "sorry about the bad luck" they might as well of spit in my face. This is how you treat your military service members? 75% of your income. I know the soldier that traded it in and the price they have him they could have easily taken care of the $4,000 bill and not lost a dime. Do not let your family members, friends or even worst enemies to buy from AL Serra Cheverolet! The sad thing is they actually have a used car lot on base. Al Serra cheverolet doesn't support it's troops or anyone for that matter. SSG Hendo More

Terrible service department. Extremely rude employee. Asked a simple question about replacing a grille, already had the part. Service tech acted like he didn't want to help me out. Was going to charge $3 Asked a simple question about replacing a grille, already had the part. Service tech acted like he didn't want to help me out. Was going to charge $30 for another technician to "snap" in a part. Will never ever do business here again! More

Very Bad business business practices. Sales Mgr. Jim gave a selling price. The next day he advised they would have to raise the selling price due to a bank fee. Apparently he and this dealership are unaware a selling price. The next day he advised they would have to raise the selling price due to a bank fee. Apparently he and this dealership are unaware of the "FEDERAL LAW" which states you CAN NOT raise the selling price to offset a bank fee. Nor are you allowed to even discuss bank fees with customers And this is to a 18 yr. old in the ARMY stationed at Fort Carson. I wonder how the Attorney General will like this one. More

Drove 3 hours with an add from autotrader on a GMC 1500 ready to buy. Salesman, told me the price was a misprint and would not honor. Bait and switch. Buyer beware. ready to buy. Salesman, told me the price was a misprint and would not honor. Bait and switch. Buyer beware. More

I flew out from New Jersey to help my army son buy a used car to get around Fort Carson/Colorado in June 2012. Al Serra's web-site states they will give a $500 military discount (with military ID) off you car to get around Fort Carson/Colorado in June 2012. Al Serra's web-site states they will give a $500 military discount (with military ID) off your lowest negotiated price (used or new). I meet the woman in charge of military sales on Fort Carson who gave me directions to Al Serra and the names of the salesmen I was supposed to meet. According to her they were all prior military and had appreciation for the soldiers of today and would work with us. I did my homework based upon Al Serra's web-site, my price range was $4000-$6000 and I was paying cash. I had four vehicles in mind with all of the specs, car-fax, etc. I took my son with me along with his military ID. I knew I was in trouble with Al Serra when I got there because all of the cars I wanted to look at/possibly purchase were all sold that same morning!! Talk about your bait and switch tactics! They had nothing in my price range, I had to go up another $1000 to the $7000 price range and all they had was a 2005 Kia Spectra EX with 98K miles. Mechanically, from what I could tell, the car was in pretty decent shape, engine looked good, oils were not gritty or smelled burnt and fairly decent tires. The car pulled to the right when driving and applying the brakes, the paint and chrome were peeling and chipping, a lot of knicks and dents over most of the car and there was damage to the trunk (as if someone hit it or the car backed into something). It came with a two month powertrain warranty. I tried my best to get a better price ( I was to be in Colorado only four days) and the best hey could do was $6879, plus $499 for dealer prep (a state law that we do not have in NJ) plus sales tax, etc. I then asked about the military discount and I was told that there was "no wiggle room". My time was limited, my choices then became to seek out another used car dealer who did not give military discounts (which meant nothing) ...I had no time o research any more cars...or not buy a car. I chose to buy the car for the sake of my son. The only military green Al Serra is concerned with is the color of money. I will be reporting this to the Colorado Better Business Bureau for false advertising. More

the deal was a great deal. Got exactly what I needed. The post-deal actions were amatuerish at best. Completely uncoordinated and unorganized. Had to get a temp tag renewal - they didn't get the paperwork post-deal actions were amatuerish at best. Completely uncoordinated and unorganized. Had to get a temp tag renewal - they didn't get the paperwork done. Had to visit the dealership 3 times to get refund check due me at deal closing. More

As I have discussed with several employees including manager, my issue was with how the tech decided to play with my vehicle. I was told that this happens often with cop cars and people like to play wit manager, my issue was with how the tech decided to play with my vehicle. I was told that this happens often with cop cars and people like to play with the lights and sirens. To bad I was watching and didn't leave and seen exactly what went on with my truck. More

I came in to the dealership and had a list of the way I I came in to the dealership and had a list of the way I wanted to buy a car .I even had a time limit that I could stay at the dealership. They both I came in to the dealership and had a list of the way I wanted to buy a car .I even had a time limit that I could stay at the dealership. They both worked hard to meet the needs that I had and to get me out on time. I know I asked for crazy things to get done while were talking about price, but they did it . Never told me no. Always kept just doing what I needed done. They were both so friendly and made you feel like it was a family place. I don't think I ever had a dealership work so hard for ME. I will always shop Stan at Al Serra in Colorado springs. It was far from our house but well worth it, Thanks for a great experience guys!!!!! Robin More

Vehicle sold by another salesman while on freeze for shop evaluation. At least for us. Played by their rules for sale, had cash, trade and still lost deal. Don't give personal informati evaluation. At least for us. Played by their rules for sale, had cash, trade and still lost deal. Don't give personal information to them before agreeing to sale. Not professional in the least, no communication between sales or who knows what. Very bad experience with sales department, salesman was good, interested in making sale but ended up losing commission. More

I bought a used 2007 Suburban and got a 60 day warranty. 10 days after the warranty was out the transmission went and cost me $4000.00. I called 4 times and they kept telling me they would call me back and 10 days after the warranty was out the transmission went and cost me $4000.00. I called 4 times and they kept telling me they would call me back and try to help me. They never called. Horrible dealership. I am in the military and know a lot of people and would never recommend them and will tell everybody I know about my experience. Stay away from this dealership!!!!!!!!!!!!! More