Mike Maroone Chevrolet South

Excellent customer service got what I wanted and needed. Even went and picked up my vehicle at a different family dealership Even went and picked up my vehicle at a different family dealership More

Very easy going, helpful and knowledgeable. Really great to work with and made the car buying process easy Really great to work with and made the car buying process easy More

Thet were helpful, respectful and very pleasant. The facility was spotless even with the weather. The facility was spotless even with the weather. More

Went to lease a Chevy Blazer EV on Oct. 26, 2024 traded in my truck, drove off with my vehicle and thought the deal was pretty much done that day but I was sure wrong!! Financing was never 26, 2024 traded in my truck, drove off with my vehicle and thought the deal was pretty much done that day but I was sure wrong!! Financing was never finished, I called at least 10 times, stopped in (I live 100 miles from dealer) emailed multiple times and had to call GM Financial myself multiple times to see what was going on. GM Financial informed me multiple times of missing forms and illegible forms that the dealership sent them that was the issue. Also, they ran my credit 3 separate times in that period when I only authorized the first one the day I went in. So now after 2 1/2 months it's finally done but I get stuck with $150 charge that I had to pay because it took so long for them to pay off my trade, then had to pay the first 2 months of my lease which they said they'd pay at the beginning of the phone call, then had to pay an extra $46 fee that I wasn't told about to use a card over the phone for payments. I also called 3 times to get new temp tags because it took so long that the initial ones expired before they got the financing finished. They promised to Fed Ex the new temp tags all 3 times and still haven't got my new temp tags from them thru Fed Ex. Very upset, very dissatisfied and will never do business here or ever recommend them to anyone. 2 1/2 months to get paperwork and financing finalized is unacceptable and ridiculous! More

I am writing to express my dissatisfaction with the recent experience I had at your dealership during the purchase of my new vehicle. While I am excited about my new car, I encountered several issues t recent experience I had at your dealership during the purchase of my new vehicle. While I am excited about my new car, I encountered several issues that I believe need to be addressed, as they left a negative impression on me and have affected my overall satisfaction with your dealership. Excessive Processing Time: The processing of my purchase took an astounding six hours, which I found to be unnecessarily long. This extended wait time was a significant inconvenience, and unfortunately, there was no compensation or even a gesture of courtesy for the time I spent waiting. I expected a more efficient and customer-focused experience. Poor Car Wash Quality: Upon receiving my vehicle, I noticed that the complimentary car wash was poorly done. The vehicle was left with streak marks all over the surface, making it appear less than pristine. This lack of attention to detail was disappointing, especially given that this is a standard service provided with vehicle purchases. High Interest Rate: I was also disappointed to learn that the interest rate offered to me on the loan was higher than what I was quoted at other dealerships, despite having comparable credit qualifications. I feel that the rate was not competitive, which raises concerns about the transparency of your financing process. Credit Card Fee: Furthermore, I was surprised to be charged an additional fee for using my credit card for payment. For a major purchase such as a vehicle, this is an unexpected and unwarranted charge, which I feel should be waived as part of a standard customer experience. Unfair Trade-In Value: The trade-in value offered for my previous vehicle was significantly lower than its market value, which I found to be unfair and not in line with current industry standards. This discrepancy made me feel that I was not being treated as a valued customer. Lack of Customer Appreciation: Finally, I was disappointed that there was no gesture of appreciation for my new vehicle purchase. Other dealerships offer small tokens of gratitude, such as branded souvenirs or gifts, to enhance the customer experience. Unfortunately, I did not receive any such appreciation at your dealership, which left me feeling undervalued. I trust that you will take my concerns seriously and address these issues promptly. A positive customer experience should be at the core of your business, and I believe my experience could have been much better. I would appreciate a response outlining how you plan to rectify these matters for future customers. Thank you for your attention to this matter. I look forward to your response. More