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Mike Maroone Chevrolet South
Colorado Springs, CO
361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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361 Reviews of Mike Maroone Chevrolet South
January 03, 2025
I am writing to express my dissatisfaction with the recent experience I had at your dealership during the purchase of my new vehicle. While I am excited about my new car, I encountered several issues t recent experience I had at your dealership during the purchase of my new vehicle. While I am excited about my new car, I encountered several issues that I believe need to be addressed, as they left a negative impression on me and have affected my overall satisfaction with your dealership. Excessive Processing Time: The processing of my purchase took an astounding six hours, which I found to be unnecessarily long. This extended wait time was a significant inconvenience, and unfortunately, there was no compensation or even a gesture of courtesy for the time I spent waiting. I expected a more efficient and customer-focused experience. Poor Car Wash Quality: Upon receiving my vehicle, I noticed that the complimentary car wash was poorly done. The vehicle was left with streak marks all over the surface, making it appear less than pristine. This lack of attention to detail was disappointing, especially given that this is a standard service provided with vehicle purchases. High Interest Rate: I was also disappointed to learn that the interest rate offered to me on the loan was higher than what I was quoted at other dealerships, despite having comparable credit qualifications. I feel that the rate was not competitive, which raises concerns about the transparency of your financing process. Credit Card Fee: Furthermore, I was surprised to be charged an additional fee for using my credit card for payment. For a major purchase such as a vehicle, this is an unexpected and unwarranted charge, which I feel should be waived as part of a standard customer experience. Unfair Trade-In Value: The trade-in value offered for my previous vehicle was significantly lower than its market value, which I found to be unfair and not in line with current industry standards. This discrepancy made me feel that I was not being treated as a valued customer. Lack of Customer Appreciation: Finally, I was disappointed that there was no gesture of appreciation for my new vehicle purchase. Other dealerships offer small tokens of gratitude, such as branded souvenirs or gifts, to enhance the customer experience. Unfortunately, I did not receive any such appreciation at your dealership, which left me feeling undervalued. I trust that you will take my concerns seriously and address these issues promptly. A positive customer experience should be at the core of your business, and I believe my experience could have been much better. I would appreciate a response outlining how you plan to rectify these matters for future customers. Thank you for your attention to this matter. I look forward to your response. More
by songngu
Employees Worked With
n/a
December 18, 2024
Tyler was able to fit our vehicle for service prior to an upcoming long-distance trip even without an appointment. The whole experience was quick and efficient. I would recommend both Tyler and Service Depar upcoming long-distance trip even without an appointment. The whole experience was quick and efficient. I would recommend both Tyler and Service Department to everyone. Thank you, Tyler! More
by saygone
Employees Worked With
Tyler
December 15, 2024
My experience from a previous different dealership, kind of left me in a sour mood upon walking into maroone south however, Ian was a very professional salesman who had a pretty good empathetic approach tow of left me in a sour mood upon walking into maroone south however, Ian was a very professional salesman who had a pretty good empathetic approach towards my situation and did the best he could to find me the best deal possible and I really appreciate maroone south having a salesman like that to be able to help the experience be much more enjoyable More
by Windzone
Employees Worked With
Ian, Kevin Allison
November 24, 2024
Edward corro and Andreus are super duper cool modern type humans, as if you already know them and no one could of done anything more to get you a new or used car, the car and I was ready to go , thank you ag humans, as if you already know them and no one could of done anything more to get you a new or used car, the car and I was ready to go , thank you again for your professional Quality work. More
by tigersalamander100
Employees Worked With
Edward and Andreus tried their best thank you.
November 22, 2024
I had the pleasure of bringing my truck for repairs at Mikes Maroone Chevrolet south, Josh Bubick was my service consultant who made my experience exceptionally pleasant, easy, and explained every step of Mikes Maroone Chevrolet south, Josh Bubick was my service consultant who made my experience exceptionally pleasant, easy, and explained every step of the process. The dynamic communication via phone and text was by far more than I expected. My truck was ready by the end of day. I strongly recommend these guys...Thanks Josh for making this process so simple. I will be back !!! More
by dan
Employees Worked With
Josh Bubick
November 21, 2024
Mike Maroone staff are very Friendly, very professional and knowledgeable. I appreciated their explanations on every feature of the car I was looking for and I did appreciate the note taking. and knowledgeable. I appreciated their explanations on every feature of the car I was looking for and I did appreciate the note taking. More
by deebrinton5
Employees Worked With
Yansen and Anavay
