Mike Maroone Chevrolet South

They killed the their own deal with bad attitude. I was on the market for a mid size truck, after test driving the Tacoma and Frontier, I wanted to check out the Colorado, this little truck is current I was on the market for a mid size truck, after test driving the Tacoma and Frontier, I wanted to check out the Colorado, this little truck is currently hard to come by. I did my research online, and at a few dealers before making up my mind on exactly what I wanted. I also made sure I had done enough research to know what a fair offer was for my trade in. At the time, Al Serra was the only dealership with a Colorado in stock. I went in and met with Josh. Who I must say was really nice to work with. Knowledgeable, pleasant and not too pushy. After the test drive, he asked me to meet his Sales Manager, which is common at dealers. I was really interested in purchasing the Colorado and in this case placing an order, since there aren't any in stock. Steve, the Sales Manager, took a look at my truck, etc, etc. But when he came back with his trade in offer, it was no where near the price I was looking for, heck not even close to fair. I already had a solid offer for my trade in elsewhere, but that was to buy a Tacoma. So I told him about the other offer, and what my intentions were.. His immediate answer was "Well, you should go there and do business with them, I would if I were you"... REALLY that is the kind of answers you immediately give to customers? Even if you are a little ticked at me or don't like me for whatever reason, be a bit more polite and pretend! Needless to say, I walked out that night. Josh, followed up with me the next day and asked me to bring the truck back in for another sales manager to review it. After exchanging a few emails and calls and being clear on the price I wanted for my trade in. I decided to go back in for a second pounding. - By then I was already working with Daniel's Long Chevy on a similar deal, but I was still up to consider either dealership. When I arrived, Josh was nice again. But there was no "other" sales manager. I met with Steve again. His attitude and condescending demeanor is truly what killed the deal. He made me feel stupid for even asking questions. Very arrogant and short answers. HEY STEVE! I am a customer! I don't sale vehicles for a living... I have questions... When I walk in your dealership, I don't want to feel that you don't like me... I want to feel appreciated and supported and if I have the stupidest question ever, I expect you to politely answer and make sure I can make the best decision and earn my business. At the end, while they agreed to consider my business, and came very close to what I wanted for my trade. I just didn't feel comfortable anymore. I took my business elsewhere. I was able to work out the deal I wanted, for the amount I wanted with people who treated me with respect at Daniel's Long Chevy. Thank you Josh for your help! Sorry that Steve killed the deal for you. More

best dealership I've ever had the pleasure of doing busines I just recently bought a truck from here and they gave me a great price, they made sure I left happy and with a great deal and refused to let me put m I just recently bought a truck from here and they gave me a great price, they made sure I left happy and with a great deal and refused to let me put myself in financial hardship, they are super friendly and helpful and great people to joke around with, I definitely won't use anyone else besides al serra south, and they steadily make sure everything is good with myself and my truck and make sure I'm happy with it still and make sure that my truck is properly serviced as quickly as possible and done correctly, al serra south is definitely the place to go More

Purchase The best and quickest sale ever we went in within 2 hours waked out with a car . They gave us what we wanted for our trade got a killer deal on the ca The best and quickest sale ever we went in within 2 hours waked out with a car . They gave us what we wanted for our trade got a killer deal on the car ... They were honest. Will defintely return and reccomend. More

everything could go wrong will go wrong with them over the last months we buy five cars from AL Serra, all five of them had mechanical problems within a few weeks. when we took it for the service they over the last months we buy five cars from AL Serra, all five of them had mechanical problems within a few weeks. when we took it for the service they said everything is fine when is not. until the warranty was expiered. but later on I find out that the sales person JP and the manager STEVE, they are telling them to not fix it and lie to the costumer. Everybody that work there is doing great job IF NOT ( JP SALES PERSON, AND STEVE THE MANAGER). They both lie to costumer. After buying five cars from them ( over $ 80k ). Steve said '' I don't wanna do business with you guys get out of here, I don't wanna see you here any more.'' When I posted on here they replayed with the phone number to call, but it was fake. I have the witnesses with me, they also can prove everything that I said and a lot more. I had very bad experience with Jp and Steve the manager... More

fake number About two months ago I posted on Google, but the dealer replied with the fake phone number that I an not reach it. I just wanna tell them if you can n About two months ago I posted on Google, but the dealer replied with the fake phone number that I an not reach it. I just wanna tell them if you can not fix it please do not pretend. the phone number was fake.. here is the number 719-380-6025 More

Terrible service.. Took forever just for an oil change.. I waited 2 hours for just an oil change. The car was done 1:15 minutes in and I had to wait longer for nothing. They claimed it was for "paperwork" bu I waited 2 hours for just an oil change. The car was done 1:15 minutes in and I had to wait longer for nothing. They claimed it was for "paperwork" but how can oil change paperwork take 45 minutes. Never coming back. More

Excellence In Action Joshua Cheatwood, Sales Consultant, and Kevin Kueber, Sales Manager are by far the best team we have ever worked with in purchasing a vehicle. We reco Joshua Cheatwood, Sales Consultant, and Kevin Kueber, Sales Manager are by far the best team we have ever worked with in purchasing a vehicle. We recommend this dealership and those two gentlemen to anyone who seeks a positive buying experience. Professional. patient, not pushy, and work to get you exactly what you want. More

Great Job The personnel look out for what I wanted and helped me very professional and very welcoming. This was my second car from this dealer ship and the bes The personnel look out for what I wanted and helped me very professional and very welcoming. This was my second car from this dealer ship and the best experience you could get thank you guys for all that you had done for me. More

Disappointed I had an appointment made for an oil change and tire rotation, that didn't seem to matter as I was asked to wait in line and after 5 minutes they fina I had an appointment made for an oil change and tire rotation, that didn't seem to matter as I was asked to wait in line and after 5 minutes they finally came and got my information. I then waited in the lobby for 45 minutes when the vehicle was parked for 15 minutes of the 45. Then when I went to pay, I waited more when no one was behind the counter. The customer service was just poor and if I was staying in town, I would definitely not come back. More

Excellence and professionalism with every step I was extremely satisfied with the service I received with Alec Nickel. He was just coming to the dealership to gather information and prices for a fu I was extremely satisfied with the service I received with Alec Nickel. He was just coming to the dealership to gather information and prices for a future purchase, but he made me feel "at home." He was in no way too forceful but there every second I needed him. I told Alec that I wanted honesty and it would go a lot further with me then just saying something. I would rather hear a "i do not know, but I will find out for you." He provided exactly that. Alec was friendly and personable but professional at the same time. He made me extremely comfortable and made the purchase a lot easier for my wife and I. I WILL recommend this dealership to anyone looking to purchase any vehicle, and will especially recommend Alec. More