Mike Maroone Chevrolet South

Rude Service Department The service rep was disrespectful in conversation to my wife. He acted as if she is responsible for knowledge of his job and vehicle servicing. The service rep was disrespectful in conversation to my wife. He acted as if she is responsible for knowledge of his job and vehicle servicing. More

Lemon Purchased a 27k vehicle. transmission went out within 14 months. Skipped extended warranty, learned lesson, will never buy from here again and discour Purchased a 27k vehicle. transmission went out within 14 months. Skipped extended warranty, learned lesson, will never buy from here again and discourage anyone else to More

Good experience and were very patient. JP was my sales man. Purchased a vehicle and JP was awesome. The manager jimmy was a lot of help also. Had a great experience. Went to the dealership an hour before close Purchased a vehicle and JP was awesome. The manager jimmy was a lot of help also. Had a great experience. Went to the dealership an hour before close and they stayed until we closed on the deal. More

great experience Patrick our sales person was great made it fun and easy!!! I'm diabled and they got my car set up and equipped free and in 2 days. Thank you Patrick our sales person was great made it fun and easy!!! I'm diabled and they got my car set up and equipped free and in 2 days. Thank you More

buying car I went out one day to go buy a vehicle after doing some shopping online. I went to three different dealerships and the last was Al Serra....and in thi I went out one day to go buy a vehicle after doing some shopping online. I went to three different dealerships and the last was Al Serra....and in this case I saved the best for last. After having such a hard time at other dealerships from them not having what I wanted to being shady on the price. It was refreshing to walk into a place where I actually felt as though they were there to help me. Super nice staff and they all work hard to get you what you need and want!!!! Thank you Al Serra for helping me get my new vehicle! More

Buying the Car of my Dreams-Great Experience By far in my life the purchase of my new 2015 Corvette Stingray were the easiest purchases ever. The sales staff and finance staff (Gem) were absolute By far in my life the purchase of my new 2015 Corvette Stingray were the easiest purchases ever. The sales staff and finance staff (Gem) were absolutely wonderful. I couldn't ask for a better experience in buying the car of my dreams. More

Al Serra South - New Car Purchase By far in my life the purchase of my new 2015 Equinox and Traverse were the easiest purchases ever. The sales staff and finance staff you absolutely By far in my life the purchase of my new 2015 Equinox and Traverse were the easiest purchases ever. The sales staff and finance staff you absolutely wonderful. More

great car buying experience Danny is more than fantastic! Definitely not your average salesman just trying to make commission. He was very helpful, listened to all our needs and Danny is more than fantastic! Definitely not your average salesman just trying to make commission. He was very helpful, listened to all our needs and never once tried to show us anything out of our budget. I would recommend him to anyone in the market for a new vehicle. Jem was also great with our financing. We had issues with a different finance manager who had our file on his desk from Friday to Wednesday never once picking it up or starting it. As soon as Jem took over, she had us financed in less than 3 hours with the bank we wanted and a fantastic interest rate. She listened to all concerns we had and helped with gap and extended warranty choices. More

Great experience for out-of-state purchase I saw several Cruze Diesels online that with the exact colors and features I wanted. I reached out to several dealers. Some cars were new, some were I saw several Cruze Diesels online that with the exact colors and features I wanted. I reached out to several dealers. Some cars were new, some were used. Quentin at Al Serra seemed to have the most integrity. We worked out a price that even included a fair price for my trade (I was up front about my car's condition and features). Everything was in writing. When you drive 300 miles to buy a car you always worry there will be some last minute switch. I took a chance. Quentin even called before I left to make sure I knew that when he looked at the car it had a few more miles on it than a typical new transaction (still less than 1000). When I arrived I met a number of friendly people. JP took the lead on the sales floor. To my relief, their paperwork matched mine to the penny. A mistake about the rebates available on my new car was adjusted in my favor, so I paid exactly what we agreed to beforehand. They offered some extras for me to consider, but no hard sell, just FYI. Enough information to make an informed decision. The closing paperwork part was over in 15 minutes. In the end, I love my car. I put over 1500 miles on it in less than a week, returning well over 40 mpg while driving fast enough to get my first speeding ticket in over 20 years. I think they will make a little on my trade, so I trust we both got fair value. I can recommend them, even to other out of town buyers. And no, I am not related to any of these people. I told them I would write up a nice review if I had a good experience. After that, they earned it. More

They WOW-ed Me! Like many of you, I researched for weeks/months, which truck I wanted to purchase. I had made my decision to purchase a Chevy Silverado. I went Like many of you, I researched for weeks/months, which truck I wanted to purchase. I had made my decision to purchase a Chevy Silverado. I went to quite a few dealerships looking at new and used trucks. One dealership showed me a nice Silverado, priced way above market value and would not come down in price. In fact, they made it seem like they were doing me the favor of presenting the truck. I went to another dealership. This dealership was friendly and did a good job talking with me, and appeared to want my business. I asked them to lower the price and they held firm. After leaving that dealership, I got a text or call every day telling me they were lowering the price. I thought to myself, why didn’t you lower the price upfront with me. I went to another dealership, unfortunately I showed up at closing and they told me to come back tomorrow. I asked them to work some numbers, but didn’t get a call back for two days. I finally ended up at Al Serra Chevrolet South. I actually got to walk the lot without being harassed. I met with Kyle, and told him what I was looking for. Kyle proceeded to look at his inventory and find vehicles that matched my needs. Here is the thing that WOW-ed me. Kyle never ask me to walk to a vehicle to look at it. He proceeded to drive the vehicles to the front door under the lights for me to check out. While this was happening, I was introduced to Steve, the General Manager. What a class act! I told Steve my situation, and the experiences I had at previous dealerships. Steve, told me, that my experience at Al Serra would be different. He added, he would shoot straight, and give me the best deal. Steve, was a man of his word. As we worked through the numbers, Steve was very transparent. I didn’t have to haggle or have a back and forth to get a deal done. I even deliberated with myself if I should make the purchase or not. After all, a vehicle is a major purchase. Even though the dealership was well past closing, Steve and Kyle, continued to be patient, reassuring me that they wanted me to be comfortable with the purchase. I ended up purchasing the vehicle, working with Tom the finance manager, who was also awesome, and coming home with a new Silverado late on a Saturday night. Part-two After I purchased the truck on Saturday night, I started to look at accessories, which I needed before a big Spring Break road trip with my family. I called Steve and explained the situation. The service didn’t stop there. Steve got on the horn, arranged for deliveries, and vendors to install my accessories within days, in time for the road trip. I was thoroughly impressed at Steve’s tenacity to get it done, his patience with me as I bugged him several times a day, and his service with a smile. The road trip was a success. Needless to say, I am a HUGE FAN of Al Serra Chevrolet South, Steve, and Kyle. When my daughter needs a car next year, you bet I will be visiting Kyle and Steve. Don’t waste your time at other dealerships that don’t respect your time and money. Go to Al Serra and work with these professionals, who know how to treat you right. More