Mike Maroone Chevrolet South

Buyer beware. We bought a vehicle from them with a warranty. Every time we took the vehicle in for service. They covered nothing. It would take days for the Service department to call you back. Once a warranty. Every time we took the vehicle in for service. They covered nothing. It would take days for the Service department to call you back. Once an appointment was made and you went in you would wait at least 2 hours for the set appointment. Finally we started taking the vehicle to other locations to get any service done. Finally we sold the vehicle and it had a substantial amount on the warranty left. Which they are to refund. We sold the vehicle 8 weeks ago. And have been waiting for the warranty refund. We continue to get the run around every time we call. Have to leave messages they take days to call you back. We finally got a snarky email showing the amount of the refund due. But was told it would take up to 12 weeks. They already had the paperwork of the sale of the vehicle of 6 weeks. I suggest if you have nothing but time go to them. They care nothing for you as a customer and your time is of no concern. More

I am still waiting for a copy of my window sticker. I have written several of the staff along with other correspondence. I was told the sticker was put in the glove box after the vehicle was detailed. Th have written several of the staff along with other correspondence. I was told the sticker was put in the glove box after the vehicle was detailed. The vehicle was never detailed. How do I know this, I found a large metal bracket on the extended cab seat that I returned to my salesman. No one could tell me what it was for. Hopefully the vehicle didn't need it, I also found a large green mat in the bed of the truck and a sticker on the rear window I had to remove. Customer Service after a purchase is non-existent. Lucky I didn't get a satisfaction survey from GM. Robert Hanzich More

Still waiting for a call back to see if they would cover a problem that happen within the 30 day warranty. I waited 8 days and still no call back for the service manager, ended up taken to another shop for a problem that happen within the 30 day warranty. I waited 8 days and still no call back for the service manager, ended up taken to another shop for the repair that wasn’t covered by the extended warranty they sold me. And a 68.00 part they wouldn’t cover. More

I got my new SUV Danny my friend is a wonderful guy I had a great experience with Mike maroone Chevy south my sales person Danny faul is a awesome sales person and a awesome friend. I got the SUV I wan I had a great experience with Mike maroone Chevy south my sales person Danny faul is a awesome sales person and a awesome friend. I got the SUV I wanted for the price. Overall it was a awesome experience More

Service lies How do you go from a 5 star buying experience to a 2 star, service story changing doing repairs under their 30 day guarentee. I took my 2012 duramax i How do you go from a 5 star buying experience to a 2 star, service story changing doing repairs under their 30 day guarentee. I took my 2012 duramax in because it started blowing white smoke 3 days after I bought it. Upon testing it they said the DPF was bad and they agreed to fix it. Put it on order, called and had me bring it back to verify for Chevrolet and again verified that the DPF was bad. Was told my injectors were good and fuel delivery system was fine. Waited 2 weeks for the DPF filter to come in. When I dropped it off I was given a loaner. Nice touch. 3 days later I was told that they put the DPF filter on and that now I had 3 bad injectors, offered to fix that and offered to replace the other 5 at no labor, I just pay for the parts. So I agreed to the tune of $3500 so all the injectors would be replaced. Picked up my truck almost 2 weeks later. When I looked underneath I saw that the DPF filter had NEVER been touched. I confronted the service writer who told me they had reached it, and he went and got the Service manager right away. When I ask why the DPF filter had not been replaced, HE TOLD ME HE KNEW NOTHING ABOUT IT. 4 weeks, meeting with the sales and other managers your telling me you know nothing about why my truck was in there in the first. I felt I got the run around excuses of well is it still smoking, check engine light on and so forth. They ordered the part had it there and then found a different problem. Bs I have been in the automotive field for 20 years am a licensed professional and am greatly disappointed by being lied to by their service writer and manager. He knew about it. And wasted my time and effort to buy a nice truck with warranties and a service contract. By the way their warranty does not cover mechanical injectors, I did not know that about the Duramax. Wish I had looked around more because now I feel I will have problems with the DPF filter soon enough and it won't be covered when it acts up Again. I hope they did the injectors right because supposedly they were fine before to!!! They also were to fix the Homelink transmitter. STILL DOESN'T WORK More

Service department good. Sales not. I bought my Jeep 2 months ago. When I bought it the radio needed replaced no big deal, but was told would only be a couple days. Before you buy the ve I bought my Jeep 2 months ago. When I bought it the radio needed replaced no big deal, but was told would only be a couple days. Before you buy the vehicle you’re a priority, once you sign the paperwork you’re pushed aside, A week later I ended up just going and getting the Jeep because it wasn’t done yet. I personally had to go to the service department to get my Jeep because the salesman wouldn’t even return my messages about me getting back my Jeep. Fast forward to today when I go to get my plates. And the paperwork isn’t even to the DMV yet. They literally had 60 days to get it sent over and decide to have it sent when my tags expired so I had to purchase a new set of temp tags to wait until my paperwork finds its way in. More

Amazing These guys in the collision dept go above and beyond what is expected of them. I was very pleased with the entire experience. Thanks Guys you are amaz These guys in the collision dept go above and beyond what is expected of them. I was very pleased with the entire experience. Thanks Guys you are amazing More

Tires Daughter bought a vehicle here in Feb. 2019 deployed 1 mo later, drove veh. to PA. put in storage until Aug. 2019 only put 4-5k miles on it. Had a sta Daughter bought a vehicle here in Feb. 2019 deployed 1 mo later, drove veh. to PA. put in storage until Aug. 2019 only put 4-5k miles on it. Had a state insp. done today said tires are not good should have never left lot with bad tires. Very disappointing this happened. Waiting on call to see inspection of tread depth while it was there. I expect Mike Maroone to stand behind the vehicles they sell and make things right, I understand mistakes happen and things get missed, but this should not have happened, I spoke directly to the sales person that was dealing with my daughter and told him exactly what expectations were, just feel as though you seen my daughter coming. I called in once before regarding warranty that was sold to daughter that was not needed or nessesary, was transfered twice and left a few messages no one ever returned my call, so I called finance company and they cancelled it. If no response this time I will make sure the military families I am associated with, know the concerns and lack there of, before they make a trip to this dealership. These men and women that come there to purchase vehicles many of who are active duty deserve more than this kind of behavior. More

Nick Manyik performed above & beyond my expectations. Someone crashed into my GMC truck. I took it to an independent body shop for an estimate, the estimator missed a lot of the damage to include that the Someone crashed into my GMC truck. I took it to an independent body shop for an estimate, the estimator missed a lot of the damage to include that the seatbelts had deployed. Took it to Mike Maroone and Nick did an estimate and found all of the damage & more. They completed the repairs and I think they did an excellent job, truck looks great !!! Nick, I commend you and your team for the true professionals you are, and the outstanding performance you have displayed. You truly demonstrated the hallmarks of Mike Maroone Chevrolet. More

Bought a Truck 7 days ago still waiting We bought a vehicle 7days ago and are still waiting for them to replace some sensors and do a detail. I’m at the point where I’m going to take them up We bought a vehicle 7days ago and are still waiting for them to replace some sensors and do a detail. I’m at the point where I’m going to take them up on that money back deal. They have just dropped the ball at every turn. Very unhappy! More