Midtown Kia

This response is for Kia, not the dealership. My car experienced a known issue that is very common with Kia that typically requires an engine replacement under warranty. My car failed in Amarillo My car experienced a known issue that is very common with Kia that typically requires an engine replacement under warranty. My car failed in Amarillo so I left my car with the dealer there, they informed me it would take about 3 months to get the engine replaced and it would be under warranty, they called a week later and said it was ready and didn't need an engine replacement. As I was leaving, I asked the technician if he was certain it was good, he assured me that it was but then recommended that I not take any long trips in it. Within a few months it started using oil, and 16000 miles later, the engine failed and Kia said it failed for another reason that was not under warranty. Then at the Tulsa dealership I was originally told the engine replacement would have a 3 year 100,000 mile warranty. Then when I agreed to pay for the replacement, I was told the warranty would be 1 year 12,000 miles; I complained and told them what I was told, they then agreed to change it to 2 years 24,000 miles. When I picked my car up I asked to get documentation for the warranty, I was told by Patrick that I didn't need it and that it was standard. He then wrote on the bottom of the receipt, 2 years 24,000 miles and initialed it, I asked that he sign it and he did. I feel that I paid for an engine replacement that should have been under warranty, then the warranty for the new engine was handled in a very unprofessional manner. More

Mid Town KIa is the place to purchase your car and get all of you servicing! all of you servicing! More

I recently had two of my vehicles worked on by the service department. The guy that helped me, Patrick, seriously went above and beyond to help me get my vehicles fixed up! Complete professional! service department. The guy that helped me, Patrick, seriously went above and beyond to help me get my vehicles fixed up! Complete professional! More

Brought my car in for an oil change and a tire rotation, which took way longer than it should have...over 3 hours! The service agents were professional and helpful, though. which took way longer than it should have...over 3 hours! The service agents were professional and helpful, though. More

Customer oriented, able to answer questions. Alyssa was great to work with. She was responsive and very helpful. Alyssa was great to work with. She was responsive and very helpful. More

O leased my 2025 Sportage PHEV from Ashley Prince a good salesman. My 2020 Nero ES excellent service same with 2024 Sportage. Patrick my SA full oil change good and quick. salesman. My 2020 Nero ES excellent service same with 2024 Sportage. Patrick my SA full oil change good and quick. More

James seemed quick efficient and gave good communication. He offered to run my car through the wash. He offered to run my car through the wash. More

Very friendly, fast & efficient. Cody made sure I was taken care of & fully satisfied with my experience before leaving. Cody made sure I was taken care of & fully satisfied with my experience before leaving. More

Very professional and Patrick goes above and beyond to help. Clear and precise explanation of service. help. Clear and precise explanation of service. More

They worked well with me in between all the chaos I had going on with my kids. Patient and explained a lot going on with my kids. Patient and explained a lot More