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Dealership Experience
1 yr, 3 mos
Specialties & Trainings
KIA SERVICE EXCELLENCE ELITE CERTIFIED , K900 CERTIFIED , MASTER & SENIOR CERTIFIED
96 Reviews
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96 Reviews of James Stassi
Verified Customer
April 22, 2026
I took my 2016 Kia Sedona to Midtown after I had problems accelerating while driving at the posted speed limit on the interstate. After leaving my vehicle at Midtown for several days, they could not find an accelerating while driving at the posted speed limit on the interstate. After leaving my vehicle at Midtown for several days, they could not find any issues with the van, although there is a known problem with some Kia vehicles having an acceleration issue. I paid for the diagnostic test and was without my vehicle for ~ 5 days. Midtown did not provide a courtesty vehicle while they had my car. The van was not driven after I brought it home from the service department but when I started it, it had a sound coming from the engine that the service department had not previously diagnosed/evaluated. THis sound was not there prior to the initial acceleration issue. I was asked to bring my vehicle back to Midtown. They were able to hear the problem but said that Kia was responsible for the issue. James Stassi was respectful and informative whenever I talked to him but I do not agree with whoever at the dealership made the final decision concerning Kia's responsibility. This experience will definitely impact any future decision I make when it comes to purchasing another vehicle. More
by CJ_LUCKEY08
Other Employees Tagged: I worked with James Stassi but I don't know who actually performed the Diagnostic test.
April 22, 2026
It was a great experience. All questions answered. And everyone is so friendly. I'll definitely continue getting my cars from Kia! All questions answered. And everyone is so friendly. I'll definitely continue getting my cars from Kia! More
by Fanciemonster
Other Employees Tagged: James Stassi
April 20, 2026
It's always so pleasant. It's a really nice, comfortable waiting room. James is friendly and does a great job communicating the work being done. It's a really nice, comfortable waiting room. James is friendly and does a great job communicating the work being done. More
by lorilaub89
Other Employees Tagged: James Stassi
April 15, 2026
It would have been a raving review, but they did not loan me a rental car. I'm 71 and work M-F and I had to line up rides twice a day. I feel if I'd been a man, he would have left in a rental car. me a rental car. I'm 71 and work M-F and I had to line up rides twice a day. I feel if I'd been a man, he would have left in a rental car. More
by sandrajinkens
Other Employees Tagged: James
April 15, 2026
Staff is always friendly and helpful. They got my oil change completed in a timely manner. They got my oil change completed in a timely manner. More
by ANGEL_92683
Other Employees Tagged: Kory Whittford
April 13, 2026
This was a long arduous repair due to the order part being incomplete when it would arrive James was outstanding in his patience and his knowledge to stay after this part until we finally got the right being incomplete when it would arrive James was outstanding in his patience and his knowledge to stay after this part until we finally got the right one and it is now repaired doing great. James is legendary and his customer service! His patience with me and my frustration was award-winning More
by kathyschroeder5
Other Employees Tagged: James Stassi
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