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Midlands Toyota

Columbia, SC

4.2
4,042 Reviews

240 Killian Commons Parkway

Columbia, SC

29203

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4,042 Reviews of Midlands Toyota

September 27, 2021

Carlo stayed in contact throughout the repair process with updates. He was also very friendly and took time when we picked the vehicle up to answer our questions. More

by xnk74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Amick
Sep 28, 2021 -

Midlands Toyota responded

Thank you for sharing your great experience with Carlo! He will be happy to hear that he helped to make your service visit an easy and enjoyable one. Please come see us again for your future service needs!

September 27, 2021

Front desk gentleman was awesome, super helpful and friendly. Had a good chat about some football as well. When they rotated tires, they did not balance the PSI back out. Fixed myself in the morning. W More

by JOSH@CROSSFITSODACITY.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Hylton
Sep 29, 2021 -

Midlands Toyota responded

Thank you for taking the time to leave your review. We are very pleased to hear that your service experience with our team was pleasant and friendly. However, it is unfortunate to hear that your service was less than 100% satisfactory. Our service team will use your feedback to improve our operations towards complete customer satisfaction. We appreciate your business with us and look forward to seeing you again. Take care!

September 27, 2021

Very efficient and prompt. I only waited 30mins from sign-in to service delivery. Thank you. More

by Pytell.floyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOSHUA LINENBERGER
Sep 28, 2021 -

Midlands Toyota responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Dick Dyer Toyota for your service needs and we hope to work with you again next time.

September 27, 2021

I found a lot of 5 star reviews about this place and walked in confident that this is a good place to have repair on my old car. Turns out this was a big mistake. My car has been there over a month bec More

by lastinline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Ayers, Daniel Peterson, Victor Torres
Sep 29, 2021 -

Midlands Toyota responded

Thank you for reaching out to our team with this feedback. We understand your frustration with the issues your vehicle is experiencing and would like to speak with you regarding the details of your visit. We would like an opportunity to talk through your service experience with our team as well as how to make it right. At your convenience, please contact our Service Manager, Daniel Peterson, at 803-691-5602. We value your business with us and look forward to speaking soon.

Sep 30, 2021 -

lastinline responded

I contacted the service manager and we got the chance to talk. He offered me his team to keep trying to fix the car. I already sent the car back to them 2 times and it was sitting there for over a month. He assured me it was fine when they drove it. That is not true. The car has serious issues every time I drive it. I do not trust the dealership to fix the car, so I paid the bill (over 550) to get it back. I picked up the car today and barely made it home. It kept skipping and dying on every stop. Engine died over 10 times on my way and I am lucky that I made it home. In summary, I went in for an engine light check and I left with $1300 bill and a broken car. I understand the car is old and it may have some issues, but those issues got worse with every visit I made to this place. The dealership had no idea of what is wrong and how to fix it and they were not honest with me from the beginning. That was a terrible experience on so many levels. This post should warn people of what exactly is going on there.

September 27, 2021

Good service but it took to long, I had appointment at 9:30 but did leave until after 11:30 More

by gwbelin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Torres
Sep 28, 2021 -

Midlands Toyota responded

Thank you for taking the time to share your feedback with us. Customer satisfaction is very important to us and next time we hope to make your experience even better. We look forward to seeing you again soon.

September 26, 2021

He helped me understand some problems with me car that u couldn’t get answers on for months. Super helpful and very attentive. More

by hammett.amber98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Amick
Sep 28, 2021 -

Midlands Toyota responded

We're so glad to hear that we were able to help you with your ongoing issue! Thank you for sharing your feedback. We are proud to be entrusted with your service and look forward to seeing you again.

September 26, 2021

great service friendly customer service rep. We were in and out of there within an hour. More

by PDAVIS0654
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Amick
Sep 28, 2021 -

Midlands Toyota responded

Thanks for sharing! We're glad to hear how pleased you were with your service visit. Thank you for choosing us!

September 26, 2021

Sales rep Key was Awesome. Finance manager not so much. Gave misleading info on interest rate. Also advised me after signing all paperwork that car was ready to go. Came back to pick up the vehicle and More

by YCHAPMAN
Friendliness
Price
Recommend Dealer
No
Employees Worked With
KEYANNE MAXWELL
Sep 27, 2021 -

Midlands Toyota responded

We appreciate you sharing your feedback of your sales experience with our dealership. We're sorry to hear that your interaction with one of our team members missed the mark. We'd like to speak with you further regarding this so that we may personally apologize as well as make things right with you. Please, give our Sales Manager, Matt McIntyre, a call at 803-786-4111 at your earliest convenience. We are grateful that you chose us for your car purchase, and look forward to speaking with you shortly.

September 26, 2021

Amazing customer service. Mr.Dennis is a Amazing salesman and a Great salesman to have More

by GWESLEY414
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Risher
Sep 28, 2021 -

Midlands Toyota responded

Thank you for sharing your great experience with us! We are delighted to hear that Dennis made your purchase so enjoyable. We will pass along your kind words to him. Thank you for choosing Dick Dyer Toyota and we hope you love your new car!

Sep 28, 2021 -

GWESLEY414 responded

Yes I love my new car

September 26, 2021

Dan Fitzgerald was amazing in helping me understand what was going on and making me feel at ease. So thankful for him. More

by MINDYTAYLORBDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Fitzgerald
Sep 28, 2021 -

Midlands Toyota responded

Thank you for your kind words about Dan! He is a valued member of the team and was happy to help you have a great service experience. Thank you for choosing Dick Dyer Toyota. Come see us again soon!

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