Midlands Toyota

Doesn't do what they promise.. I bought a used vehicle from Dick Dyer Toyota.... the purchase process was close to 5 hour ordeal. When I took delivery, they had to drill out a gas I bought a used vehicle from Dick Dyer Toyota.... the purchase process was close to 5 hour ordeal. When I took delivery, they had to drill out a gas door lock. They PROMISED my with a "WE Owe Ticket" that was signed that they would replace the lock. I had the auto for ten days and the check engine light came on. I was told I had a thirty day, 3,000 mile warranty when I purchased. Made purchase on Nov 20th.2015. Todays date is January 16th, 2016 ... Conclusion , I'm still waiting on my fuel door lock. My check engine light is still on,,,, and Dick Dyer Toyota does NOT do what they say, even if in writing. To top it all off the dealership was still calling me three weeks after purchase , because of additional paper work they needed... WHAT A JOKE!!! More

Sales Consultant- Dennis Risher Buying a car was GREAT. Sales Consultant: Dennis Risher is FANTASTIC. I called he had it waiting out front ready to test drive less than 30 minutes. T Buying a car was GREAT. Sales Consultant: Dennis Risher is FANTASTIC. I called he had it waiting out front ready to test drive less than 30 minutes. The BEST thing of all -ALL questions were answered. The man knows his stuff. S. Green More

You get what you pay for Great place to take your car/truck if want the security of knowing everything that is needed to be repaired/serviced, using the best equipment of high Great place to take your car/truck if want the security of knowing everything that is needed to be repaired/serviced, using the best equipment of high tech computers that are specifically designed to detect problems with Toyota and Lexus vehicles was completed and saved in their records as indisputable evidence in case something later goes wrong with your vehicle (yes I know that was a run on sentence). I once had a dispute but they heard me out, thought I was being rational with my dispute, and took care of me after. A new service manager has just taken over, seems very sincere, and making a point to do the jobs right and honest. They are also always slammed, busy so they must be doing something right for others too. More

Service Department Is Poor I had always thought that Dick Dyer took pride in its service department's work and reputation. Something has clearly changed and not for the better. I had always thought that Dick Dyer took pride in its service department's work and reputation. Something has clearly changed and not for the better. On September 24, 2015 the tire light came on while I was driving my 2009 Highlander. The temperature had dropped and it was pouring rain. I got the car to Dick Dyer and asked the service department to check all the tires, especially the spare (which had become low with changes in the temperature in the past). The service person said he would check all the tires, including the spare. In a few short minutes, the service guy came to the waiting area and told me my tires were fine. I again specifically asked him if he had checked the spare. He assured me he had and then told me the tire light was still on but that if I drove the car about 15 miles, the light would go off. This seemed a bit sketchy to me for three reasons (1) the car was only back in the service area a very few minutes. Not long enough to check all the tire pressures, including the spare (2) it seemed to me that if all the tire pressures were normal, the light should have gone off then not 15 miles later (3) when I looked in the trunk it was obvious that nothing had been moved to gain access to the spare. I drove the car for more than 15 miles and the tire light remained on. I then had someone else actually check the spare tire and it was very low. So obviously, the service department had not only not fixed my tire pressure as I had specifically requested, they also lied to me and told me that had when they clearly hadn't. This makes me very sad. I have long trusted Dick Dyer Toyota. I do not now, I don't think their workmanship is of very high quality nor is their truthfulness or integrity. I will be going to a different Toyota dealership in the future. More

Superior Service! I recently purchased my first vehicle in about 10 years with much reservation. Luckily, I had an opportunity to connect with a professional. Working I recently purchased my first vehicle in about 10 years with much reservation. Luckily, I had an opportunity to connect with a professional. Working with Jason Brown has been the best car purchasing experience ever. I am thrilled to have a new ride and to have avoided all the stresses that can come with large purchases. Thanks, Jason!!! More

Find another dealership. My first experience with Dick Dyer's service department was eighteen months ago and it was great. My second time was earlier this year and it was the My first experience with Dick Dyer's service department was eighteen months ago and it was great. My second time was earlier this year and it was the worst car service experience I've ever had. Yesterday was my third time, and it was mixed, but poor. I assume they did the service well. They did it fast. They called me as soon as it was ready. But that service writer was really rude to both me and my wife. He better be glad he's not my employee. More

Good dealership...AWFUL Internet sales manager I have been a customer of Dick Dyer for 12 years and have been pleased with the service. So when my wife decided she wanted a Toyota I immediately tho I have been a customer of Dick Dyer for 12 years and have been pleased with the service. So when my wife decided she wanted a Toyota I immediately thought of Dick Dyer. My wife and I purchased a new 2015 Corolla a week ago, May 23 2015, from Dick Dyer. I dealt with the Internet sales department and already had a pre-negotiated price by the time we went to the dealership the first time regarding the new vehicle purchase. The internet salesman I dealt with was Jason Whitehorn, who did a great job...courteous and professional. However, the Internet sales manager Todd Auton was AWFUL! He was rude, unprofessional, and sarcastic. He indirectly insulted my wife twice with sarcastic comments regarding the purchase of the car. We were in the process of signing paperwork with the salesman Jason Whitehorn when Auton came over and "interjected" into the deal. There was absolutely no purpose in his "visit" other than to insult the salesman and my wife. I quickly advised him that it would be in his best interest to leave the table we were sitting at. I would NEVER deal with that guy again!!! I still purchased the vehicle and still have a liking for the dealership as a whole, but felt the need to write a review regarding Mr. Auton, who I consider to be the worst person I have ever had the displeasure of dealing with when purchasing a car. He reminded me of why I despise buying cars!!!! More