Midlands Toyota

Service Department Is Poor I had always thought that Dick Dyer took pride in its service department's work and reputation. Something has clearly changed and not for the better. I had always thought that Dick Dyer took pride in its service department's work and reputation. Something has clearly changed and not for the better. On September 24, 2015 the tire light came on while I was driving my 2009 Highlander. The temperature had dropped and it was pouring rain. I got the car to Dick Dyer and asked the service department to check all the tires, especially the spare (which had become low with changes in the temperature in the past). The service person said he would check all the tires, including the spare. In a few short minutes, the service guy came to the waiting area and told me my tires were fine. I again specifically asked him if he had checked the spare. He assured me he had and then told me the tire light was still on but that if I drove the car about 15 miles, the light would go off. This seemed a bit sketchy to me for three reasons (1) the car was only back in the service area a very few minutes. Not long enough to check all the tire pressures, including the spare (2) it seemed to me that if all the tire pressures were normal, the light should have gone off then not 15 miles later (3) when I looked in the trunk it was obvious that nothing had been moved to gain access to the spare. I drove the car for more than 15 miles and the tire light remained on. I then had someone else actually check the spare tire and it was very low. So obviously, the service department had not only not fixed my tire pressure as I had specifically requested, they also lied to me and told me that had when they clearly hadn't. This makes me very sad. I have long trusted Dick Dyer Toyota. I do not now, I don't think their workmanship is of very high quality nor is their truthfulness or integrity. I will be going to a different Toyota dealership in the future. More

Superior Service! I recently purchased my first vehicle in about 10 years with much reservation. Luckily, I had an opportunity to connect with a professional. Working I recently purchased my first vehicle in about 10 years with much reservation. Luckily, I had an opportunity to connect with a professional. Working with Jason Brown has been the best car purchasing experience ever. I am thrilled to have a new ride and to have avoided all the stresses that can come with large purchases. Thanks, Jason!!! More

Find another dealership. My first experience with Dick Dyer's service department was eighteen months ago and it was great. My second time was earlier this year and it was the My first experience with Dick Dyer's service department was eighteen months ago and it was great. My second time was earlier this year and it was the worst car service experience I've ever had. Yesterday was my third time, and it was mixed, but poor. I assume they did the service well. They did it fast. They called me as soon as it was ready. But that service writer was really rude to both me and my wife. He better be glad he's not my employee. More

Good dealership...AWFUL Internet sales manager I have been a customer of Dick Dyer for 12 years and have been pleased with the service. So when my wife decided she wanted a Toyota I immediately tho I have been a customer of Dick Dyer for 12 years and have been pleased with the service. So when my wife decided she wanted a Toyota I immediately thought of Dick Dyer. My wife and I purchased a new 2015 Corolla a week ago, May 23 2015, from Dick Dyer. I dealt with the Internet sales department and already had a pre-negotiated price by the time we went to the dealership the first time regarding the new vehicle purchase. The internet salesman I dealt with was Jason Whitehorn, who did a great job...courteous and professional. However, the Internet sales manager Todd Auton was AWFUL! He was rude, unprofessional, and sarcastic. He indirectly insulted my wife twice with sarcastic comments regarding the purchase of the car. We were in the process of signing paperwork with the salesman Jason Whitehorn when Auton came over and "interjected" into the deal. There was absolutely no purpose in his "visit" other than to insult the salesman and my wife. I quickly advised him that it would be in his best interest to leave the table we were sitting at. I would NEVER deal with that guy again!!! I still purchased the vehicle and still have a liking for the dealership as a whole, but felt the need to write a review regarding Mr. Auton, who I consider to be the worst person I have ever had the displeasure of dealing with when purchasing a car. He reminded me of why I despise buying cars!!!! More

Insulting I own a Scion TC and was using the service department of Dick Dyer for several years. Which is why I gave them two strikes. The first was a quote fo I own a Scion TC and was using the service department of Dick Dyer for several years. Which is why I gave them two strikes. The first was a quote for a headlight bulb replacement. I was quoted $60 and told it was due to the labor intensity of the job. I was informed the bumper must be removed to replace the bulb. I decided to check the user's manual and have a go at it myself. To my amazement I easily replaced the headlight myself and never removed the bumper! I decided to give the service department another chance, hoping my experience to be an isolated incident. I returned when my hatchback would no longer stay up. I needed the rods replaced on the hatchback. I was quoted a price of $479 and informed Toyota was the only place to obtain these parts. I was recommended trying a junk yard. I left Dick Dyer believing the associate but decided to just stop and ask Advance Auto anyway. I purchased the parts for $72 and the sales person installed in the parking lot for free. I returned to Dick Dyer to show the sales associate what an inflated quote he gave me and he simple congratulated me for saving money and walked away! I have never been so insulted! I was treated like and idiot. Someone incapable of reading a users manual and when I confronted someone about the bad business practices he turned his back and walked away from me. It was terrible! I will never do business here again and if I can help it no one I know will either. Never Again. More

New Car From the moment I walked into the dealership, Anthony was friendly and polite and gave real world situations when giving me details about purchasing a From the moment I walked into the dealership, Anthony was friendly and polite and gave real world situations when giving me details about purchasing a new car. I ended up getting the 2015 Corolla Sport. I would highly recommend him to a friend or anyone seeking a new ride. Very cool guy! Thanks Anthony!!! More