Midlands Toyota

Excellent service & Professionalism Professional Extremely happy will recommend and do business again. I'll definitely come back. David was great and to the point. Great communication Professional Extremely happy will recommend and do business again. I'll definitely come back. David was great and to the point. Great communication skills. Thank you! More

Incomplete Maintenance I have on several occasions had to return my vehicle after having a service done because small things are not done. I will have to take my PRIUS back I have on several occasions had to return my vehicle after having a service done because small things are not done. I will have to take my PRIUS back now because I had oil changed a short while ago but the indicator for maintenance needed soon was not reset. This is the third time I have had to do this with the three vehicles I have purchased from Dick Dyer. I have discussed with service manager apparently to no avail. Other little things also go undone such as not filling window washer fluid, brake fluid, etc. These nagging little things are just plain neglect by the service people. More

big hype up- but cannot deliver I went in to have a 45k service and a replacement key made. I lost a key but purchased the extended coverage plan. - During a prior visit (40k servic I went in to have a 45k service and a replacement key made. I lost a key but purchased the extended coverage plan. - During a prior visit (40k service) I asked about a paint touch up as described in the Dick Dyer 1000 advantage, to be told you have to do that during a week day but that will be no problem. For my 45k service I made it on a week day specifically for that reason. When I get there they told me it was only for the first 90 days of ownership! Not what the salesmen told me when I purchased the car. It is conveniently vague in the $1000 advantage, but counts toward 22.5% of the $1000 Dick Dyer advantage. The paintless dent repair states the 90 day limitation on the flyer. - The sales adviser really recommended that I receive fuel injection cleaning...a recommended procedure I have been skipping out on throughout all of my service he stated. If it was recommended by Toyota they would put it in their maintenance book, I cannot find this requirement, please show me where Toyota recommends this service. - I had several things to do that day so with my service I wanted to get a rental car (also part of the DD advantage) to be told we have none available. - I was notified at 1148 that the key replacement I had was not directly covered by the key replacement program purchased with the extended maintenance plan. I returned the call at 1154 to concur with the purchase with the guarantee that I would be reimbursed. The company they use Agero has yet to reimburse me (8 weeks today). - I was contacted again at 1337 to state my car was ready. I was able to make it back to DD at ~1530. Victor was at lunch so another service manager assisted, he pointed me to the cashier and that was it. I wanted to know what was done with the vehicle and explain the multi point inspection, but he was unable to produce the inspection checklist, but he said everything must be good because it was not attached. I also noted the vehicle was still a bit dirty, the service adviser stated it WAS washed. Clearly it was not. The service adviser started the car and was going to go wash the car but was blocked in. I asked to have a copy of the inspection checklist and told the service manager I would wait in the waiting area. - After 45 minutes I went back out to the service area and found Victor. He went over everything performed and explained how to be reimbursed for the key, great job. As we walked up to the car, it was still running and still not washed! MY CAR SAT RUNNING FOR 45 MINUTES in the bay! Victor immediately took it around to get it washed, but told me it was already washed, he would wash it again. It was not washed before that point. The car was washed and returned to me, I was good to go he said. - I pulled the vehicle to the parking lot and as sat in my car with my new programmed key I noticed the key was not cut. I paid 357 and the key was not even cut! I immediately returned and asked about the key, they said it would be done right away...10 minutes later they come back and say our cutter is down, if you come back Monday we can get the key cut for you. I explained that I leave for overseas for a year on Monday and stated this needed to be done today. They arranged the key to be cut at the nearby Lexus dealer. I asked if they were expecting me and waiting on me. I was told yes. I made my way over to the parts department of Lexus and they had no idea I was coming and looked confused about my request and had to call back and confirm the request. I would feel very uncomfortable sending my wife there for anything during my deployment overseas nor would I feel comfortable recommending anyone to the dealership for anything. I drove the 47 miles one way for the last two years to have my vehicle serviced there in the belief that it was a good dealership, but that thought has faded into a terrible experiences and slow service. Coupled by the pressure on the service managers to produce top rating during any feedback. I am sick of hearing the frightened service adviser thinking that if they do not receive top marks they will be admonished. If you really want top marks provide great service, and take the criticism and use it for positive change. DD is all about scheduling your next appointment and following up with email hoping you are satisfied with your service. I sent the above reply directly to Chris Ayers Service Manager May 26 after his follow up email to my service. No reply... More

HONESTY and INTEGRITY compromised !!!! Took my 2014 TACOMA for the 25,000 miles service; Transmission was "replaced" due to mechanical issues. At 29,600 miles took the TACOMA back to servic Took my 2014 TACOMA for the 25,000 miles service; Transmission was "replaced" due to mechanical issues. At 29,600 miles took the TACOMA back to service with the same problem and was told that the "NEW" transmission had a oil "leak" ( with no evidence of oil in floor where parked ); they supposedly sealed the leak but, transmission STILL having the same problem explained to service staff than when taken there. Does the vehicle has to be totally unserviceable to get proper repair in this shop ???? I'm willing to call personally to the Toyota Company and address the issue with them. How could a vehicle with less than 30,000 miles could have certain problems; who is going to fix it ???...........Are they thinking because of the "proximity" of the warranty expiration that I'll responsible for the repairs ??.........xxxx NO !!! More