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Midlands Toyota

Columbia, SC

4.2
4,047 Reviews

240 Killian Commons Parkway

Columbia, SC

29203

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4,047 Reviews of Midlands Toyota

September 15, 2021

Carlos was amazing ! I expressed my concerns about having issues there every time I was there. He made sure that my experience was nothing like the others and nothing short of amazing! Also, Daniel was aweso More

by AB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera , Daniel Peterson, Victor Torres, Cameron Graham
Sep 17, 2021 -

Midlands Toyota responded

Thank you for sharing your positive experience with Carlos and Daniel! We are so pleased to hear they provided you with excellent service. Thank you for choosing Dick Dyer Toyota and we hope to see you again for your future service needs!

September 15, 2021

Brought my car in for maintenance and an oil leak was discovered. Service dept checked on my warranty which was a covered experience. I was given a rental car for the week-end. Service was great More

by TNBROWN2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera, Daniel Peterson
Sep 17, 2021 -

Midlands Toyota responded

Thank you for the 5 star review and for your positive feedback! We are proud to be entrusted with your service and delighted to hear how pleased you were with your experience. We hope to see you again for your future service needs!

September 15, 2021

Great service but compared to other Toyota service centers it was a little bit slower. More

by aa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/a
Sep 16, 2021 -

Midlands Toyota responded

Thank you for sharing your comments! We’re happy to hear that your service was great. However, it is unfortunate to hear that your wait time did not meet your expectations. We will use your feedback to observe our operations and make improvements in order to reach our goal of total customer satisfaction. Our team works hard to make sure our customer’s vehicles are well taken care of before they hit the road again, and we will continue to offer you this high standard of service. Thank you for choosing Dick Dyer Toyota, and we look forward to taking care of you again.

More
September 15, 2021

Professional, friendly, helpful, personable, knowledgeable, hardworking, thorough, amazing, fast, quick, kind, gracious, trustworthy, experienced, flexible More

by Munnerlync
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Risher, Joe Medina
Sep 17, 2021 -

Midlands Toyota responded

We're so pleased to hear that! Thank you for taking the time to share your positive feedback with us. We value your business and hope you're enjoying your new vehicle!

September 15, 2021

Mr. Peterson always provides friendly and professional service. Thank you! I will look forward to working with you again More

by Echosis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Peterson
Sep 17, 2021 -

Midlands Toyota responded

That's wonderful to hear! We will pass along your kind words to Mr. Peterson. We value your business and we hope you come see us again soon!

September 15, 2021

Great Salesman and associates. Didn’t appreciate price miscommunication though from the online sales department and the physical. Also, waiting days to drive a car I purchased off the lot was infuriating. More

by ALEXANDERPERRY132
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Decker, Joe Medina, JAMES BERTHA
Sep 16, 2021 -

Midlands Toyota responded

We appreciate your candid feedback, Alexander. While we are very happy to learn that our salesmen and associates were great, it’s disappointing to hear that your experience was less than completely satisfactory. We understand your frustration with the longer than expected wait for your vehicle as well as the miscommunication. At Dick Dyer Toyota, our ultimate goal is complete customer satisfaction. Because of this, We’d like to speak with you personally to discuss your visit further so that we can pinpoint areas for improvement. Please, when you have a moment, reach out to our Sales Manager, Matt McIntyre at 803-786-4111 when you have a moment. Thank you for choosing Dick Dyer Toyota, and we look forward to speaking shortly.

More
September 15, 2021

Daniel always provides exactly what I need and I trust him to never try to sell me a service that is not necessary. Have been working with him for several years and he has always been friendly and profess More

by Joyce
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Peterson
Sep 17, 2021 -

Midlands Toyota responded

Thank you for your kind words about Daniel, Joyce! An honest and enjoyable service experience is what we strive for with every customer and we're so glad to hear Daniel helped provide that for you. We will pass along your compliments to him. Thank you for choosing Dick Dyer Toyota and come see us again soon!

More
September 14, 2021

Everyone in the service department was super nice. They got me in just as soon as I got there. My tents came out amazing. I had all the instruction I need in order not to mess them up and my paperwork was More

by Xlr81877
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan Rice, Chris Ayers, Daniel Peterson, Jason Baughman, John Trammell, Steve Amick, Tommy Senn, Victor Torres, Cameron Graham, Shawn Reeves
Sep 16, 2021 -

Midlands Toyota responded

Thank you so much for the positive comments about Dick Dyer Toyota! Your satisfaction is important to us, so we're glad to hear your experience was amazing. We do hope we can be of assistance to you in the future. Thanks again for choosing us and we hope you have a fantastic day!

September 14, 2021

Victor is attentive, responsive and genuinely invested in his customers. He worked with the techs and me to ensure my vehicle was perfectly compared. He will be my service advisor from now on. More

by JLSMYRL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Torres
Sep 16, 2021 -

Midlands Toyota responded

Thank you for taking the time to leave us a review! We're pleased to hear Victor took great care of you during your visit. Our team is committed to providing the best service possible. Please reach out if there is anything more we can do for you. Have a wonderful day!

September 14, 2021

I was in and out of the dealership in just 2 hours and that included test drive negotiations and financing, way to go More

by SPRUCE5858
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Medina, TRE MARTIN
Sep 16, 2021 -

Midlands Toyota responded

Thank you for leaving us such a positive review! We're pleased to hear everything was done in a timely manner. Don't hesitate to reach out if there's anything additional we can do for you. Take care!

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