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Midlands Toyota

Columbia, SC

4.1
4,044 Reviews

240 Killian Commons Parkway

Columbia, SC

29203

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4,044 Reviews of Midlands Toyota

September 17, 2021

I love my car so much!! Everyone was so helpful and helped me find exactly what I wanted!! More

by SAVANNAH_CATOE123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Hollis and Kristen Tucker, PAUL LOCKE
Sep 21, 2021 -

Midlands Toyota responded

We're glad you had such a positive experience with us! We're always happy to help. Please let us know if there is more we can do for you in the future!

September 17, 2021

The driver's side seat was clean but the passages side was not. I also thought for a card that was worth $400, that they would have buffed out the small scratches. More

by 3n1ucs@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cameron Graham
Sep 20, 2021 -

Midlands Toyota responded

Thank you for taking the time to leave this review about your experience in our service department. We are committed to ensuring that our customers receive great service and excellent prices at our dealership. We're very sorry to hear that your visit fell short of our vision. Please give Daniel Peterson, our Service Manager, a call at 803-691-5602 so we can work with you to resolve this.

September 16, 2021

It took far too long for 10,000 check. 3 hrs and 39 min. Normally it takes 1 to 1 1/2 hours. More

by HAPPY CAMPER
Recommend Dealer
Yes
Employees Worked With
Jason Baughman
Sep 16, 2021 -

Midlands Toyota responded

Thank you for sharing your experience with us. We are sorry to hear that your wait time for your service did not meet your expectations. We know that your time is valuable and will work hard as a team to improve. Your feedback is very important to us because we will use it to improve our service operations towards our ultimate goal of complete customer satisfaction. Please feel free to reach out to our Service Manager, Daniel Peterson, at 803-691-5602 if you would like to discuss this further. We value your business and look forward to serving you again in the future. Take care.

September 16, 2021

My appointment time was at 11:30, and dick dyer graciously served me before my appointment time. Excellent customer service. More

by VERAGOINS85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent McQueen
Sep 17, 2021 -

Midlands Toyota responded

That's what we like to hear! Customer service is very important to us and we're so glad to hear you were pleased with your experience. We hope you choose us again for your future service needs.

September 16, 2021

Mr. Martin delivered exceptional customer service ... under the online cost estimate, very thorough, and updates while I waited. The Dealership Waiting Area was very clean and complied with all the Covi More

by DEDKIK25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Martin
Sep 17, 2021 -

Midlands Toyota responded

Thankyou for your kind words and for sharing your experience with us! We strive to provide an excellent service experience for every customer and we are delighted to hear that we have succeeded for you. We value your business and hope to see you again soon!

September 16, 2021

Very friendly. I was warmly greeted as soon as I approached the building. Never felt uncomfortable. It would help if you had pictures by names because I don't remember names. I was very pleased wit More

by Cgatlin05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Medina, PAUL LOCKE, JOSHUA LINENBERGER, JIMMY METTS
Sep 17, 2021 -

Midlands Toyota responded

Thank you for taking the time to share your feedback! We are so glad to hear our team provided you with a pleasant experience. Thank you for choosing us and we hope to see you again for all your future car needs!

September 15, 2021

The salesman and finance manager were great to work with. I definitely recommend coming to Dick Dyer Toyota. More

by VONBAILEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance guy. His name was not listed. , Dennis Risher, MADDI FALL
Sep 17, 2021 -

Midlands Toyota responded

Thank you for your recommendation and the 5 star review! We are proud to provide our customers with an enjoyable purchase experience. Please don't hesitate to reach out if you have any future needs. We hope you're enjoying your new vehicle!

September 15, 2021

Carlos was amazing ! I expressed my concerns about having issues there every time I was there. He made sure that my experience was nothing like the others and nothing short of amazing! Also, Daniel was aweso More

by AB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera , Daniel Peterson, Victor Torres, Cameron Graham
Sep 17, 2021 -

Midlands Toyota responded

Thank you for sharing your positive experience with Carlos and Daniel! We are so pleased to hear they provided you with excellent service. Thank you for choosing Dick Dyer Toyota and we hope to see you again for your future service needs!

September 15, 2021

Brought my car in for maintenance and an oil leak was discovered. Service dept checked on my warranty which was a covered experience. I was given a rental car for the week-end. Service was great More

by TNBROWN2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera, Daniel Peterson
Sep 17, 2021 -

Midlands Toyota responded

Thank you for the 5 star review and for your positive feedback! We are proud to be entrusted with your service and delighted to hear how pleased you were with your experience. We hope to see you again for your future service needs!

September 15, 2021

Great service but compared to other Toyota service centers it was a little bit slower. More

by aa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/a
Sep 16, 2021 -

Midlands Toyota responded

Thank you for sharing your comments! We’re happy to hear that your service was great. However, it is unfortunate to hear that your wait time did not meet your expectations. We will use your feedback to observe our operations and make improvements in order to reach our goal of total customer satisfaction. Our team works hard to make sure our customer’s vehicles are well taken care of before they hit the road again, and we will continue to offer you this high standard of service. Thank you for choosing Dick Dyer Toyota, and we look forward to taking care of you again.

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