Middletown Toyota

Friendly service, prompt processing of paperwork, efficient process. We appreciate all that was done to make this experience an enjoyable one. Somehow 25 words is a lot.... :) efficient process. We appreciate all that was done to make this experience an enjoyable one. Somehow 25 words is a lot.... :) More

Well I started out by sending in an email request for a 2011 RAV4-V6-Sport. I received an email response back from Heather Katuzney. She answered my questions and gave me a good price on the car I was aski 2011 RAV4-V6-Sport. I received an email response back from Heather Katuzney. She answered my questions and gave me a good price on the car I was asking about. So I stopped by to test drive the car. She was very friendly and easy to talk to. After the test drive we sat down to talk price. They did not have the color car I wanted on the lot which is hard to find. She said she could find me the color I wanted. I was not ready to buy yet so I left. Well I went and checked out some other cars and still wanted the RAV4. I sent Heather an email on Thursday (her day off) which she replied back to. I stopped by Friday at 10am. We did another test drive. I decided to buy the car and she was going to locate one from another dealer. I asked how long before I would get it. She said a week or two. She wrote up the order and I left at 1130am. She called me an hour later and said I can pick up the new car at 5pm the same day. She had found one locally and even went to pick it up herself. What Service!! I think she went above and beyond to make me happy. I have bought 55 new cars in the last 29 years and this was the easiest purchase ever. I would recommend her to all my friends. Great Job Heather!! More

the worst service dept ever i had a appt.took vehicle into shop turned to my wife and said if its not a worrenty item you will pay 96.00 for losey health check diagnosis that they do for frree every da into shop turned to my wife and said if its not a worrenty item you will pay 96.00 for losey health check diagnosis that they do for frree every day theres never a need to stick some one up before you even no whats going on with the vehicle too start with More

I had a great time purchasing my Rav4. Both Heather and Joe were vey helpful and had all the answer to the questions I had. I woud recommend purchaing a vehicle from Middletown Toyota. Very qualifed staff Joe were vey helpful and had all the answer to the questions I had. I woud recommend purchaing a vehicle from Middletown Toyota. Very qualifed staff that work there. Great tour of the sevice area. More

I want to start out by saying that i dont have greaT credit and have been tryinqg to get out of my car for about 2 years. Before middletown toyota Nd their staff no one cared or even acted like they car credit and have been tryinqg to get out of my car for about 2 years. Before middletown toyota Nd their staff no one cared or even acted like they cared about a 26 year old kid trying to improve thier quality of life by lowering his payment and gettin a quality vehicle. Heather and steve worked quickly to find a car and workwith my credit to get a deal done. They did in two hours what most dealerships couldnt do in a week !!!!!! And the most important thing is they we the most friendly team of sales / finance manager ive ever met...and i sold cars for three years! In a business that has a negative reputation, heather and steve shined throughout all to make this the best car buying experience ive ever had! I highly reccomend heather and steve katuzney !!!!! I LOVE MY BRAND NEW CAMRY SE , AND I LOVE MY MIDDLETOWN TOYOTA !!!!!!!!!!!!!!!!!!! THANK YOU More

I just bought my first car (2011 Toyota Corolla S) with Middletown Toyota and couldn’t be happier! There are no other dealerships in the Hartford/Middlesex counties that even come close to comparing to Mid Middletown Toyota and couldn’t be happier! There are no other dealerships in the Hartford/Middlesex counties that even come close to comparing to Middletown Toyota. Every woman that is looking to buy a car should use Middletown Toyota and ask for Heather Katuzney (sales) and Julie Olsen (finance). Heather Katuzney truly exemplifies customer service and was beyond accommodating, even before I set foot on the lot. She was prompt to answer my questions through the dealer’s email address (I found this easy to locate on their website). She was extremely informative and knowledgeable about the cars but above all she listened to me and showed me exactly what I was looking for all the while smiling and making jokes to put me at ease. She made finding a car that fit me fun and she helped fit it into my budget as well. What stands out to me the most was that Heather was not only attentive to me but to my cousin (female, 19) as well. I had brought my cousin with me to every dealership I checked out, but Heather was the ONLY sales person that actually acknowledged my cousin, asked her opinion as well as mine, and made sure she was comfortable and I really appreciated that. Since this was my first car I had no idea about financing, insurance, or warranties. Julie Olsen was incredibly detailed in explaining each step and process to me. She was patient in explaining things more than once when I needed her to and like Heather, she made me feel at ease by smiling through it all and not once making me feel pressured. She worked with me to get the paperwork done in record timing so I could hit the road as soon as possible. I never thought I could be genuinely excited about a warranty or a complimentary maintenance plan (Toyota Care)! Thank you Heather and Julie for taking the "scary" out of car shopping, for making it fun and exciting, and for continually following up with me post sale to be sure any lingering questions or concerns are answered. I am proud to be apart of the Middletown Toyota family! More

After going to many car dealerships and test driving many cars I purchased a new Rav4 from Lino Giarratana, at Middletown Toyota. He showed me all of the features of the car, answered my many questions, and cars I purchased a new Rav4 from Lino Giarratana, at Middletown Toyota. He showed me all of the features of the car, answered my many questions, and could not have been more helpful. Everyone I dealt with at the dealership was wonderful, Lino, Juliette Olsen in finance, Debra Dineen, in the service area, they were knowledgeable in their jobs, and took me thru the purchase process step by step. I would recommend this dealership to anyone looking to purchase a vechile. More

Jason was fabulous. He had the car we were interested all ready to test drive. We took it out for a spin and decided to purchase the car. We traded in a vehicle and got what we were looking for on the all ready to test drive. We took it out for a spin and decided to purchase the car. We traded in a vehicle and got what we were looking for on the trade in. It was one of the best car buying experiences we have ever had. We would highly recommend this dealer!!! More

What a great experience with everyone at the dealership. Marc was so helpful with all his information and experience. Heather was a pleasure to work with and so helpful with my family. Thank you for a gre Marc was so helpful with all his information and experience. Heather was a pleasure to work with and so helpful with my family. Thank you for a great experience I would come back and buy a vehicle again from Middletown Toyota-Scion More

Thanks to Jason Lady, I am now driving my brand new Toyota and loving it. Jason was the best salesman I have ever worked with (and I've bought dozens of cars over the years). Middletown Toyota is a dea Toyota and loving it. Jason was the best salesman I have ever worked with (and I've bought dozens of cars over the years). Middletown Toyota is a dealer I would highly recommend to anyone looking for a great car. Jason was very intelligent and knew exactly what I was looking for. He assured me that I would be driving a safe and dependable car for me and my daughter. Thank you, Jason! Middletown Toyota is #1 on my list!!!!!!! More