Michael's Toyota of Bellevue

Good service Adam Hayes and the service team were great as always! There was a small issue that he resolved and kept me informed along the way. Adam Hayes and the service team were great as always! There was a small issue that he resolved and kept me informed along the way. More

Excellent service My recent service at Michaels Toyota was fantastic. I’m very pleased with the entire staff. I’ve done all of my service at Michaels for two vehicles f My recent service at Michaels Toyota was fantastic. I’m very pleased with the entire staff. I’ve done all of my service at Michaels for two vehicles for the last 10 years and I have been completely satisfied every single time. More

Awesome experience Service department needed more time than expected and my truck over the weekend, so they hooked my up with a 4runner to tool around in free of charge Service department needed more time than expected and my truck over the weekend, so they hooked my up with a 4runner to tool around in free of charge for a few days; great staff friendly staff and as always the maintenance completed was top notch. Thanks Ryan and team! More

First service visit to Michael's Last week i had to take my vehicle to service center for milestone service and also for battery. My bad experience started with me waiting (for 25 mi Last week i had to take my vehicle to service center for milestone service and also for battery. My bad experience started with me waiting (for 25 mins) for a service manager to attend for long time and in no time he took the vehicle for service (without asking me and by just looking at what i chose in online appointment). Not a word on what needs to be done, i was wondering, is that a service centre, is he an eligible automobile service manager. He didnt give his contact, didnt tell me when i have to come back, nothing simply aiming to send me out, because i opted shuttle service and shuttle was about to leave when they started attending me. No call/updates until i called and it went to voice mail and the guy called back, started saying many things and then i was asking him about that and cost, which he didnt explain. No word on vehicle pickup and again i made a call, said vehicle is ready. Went for pickup, again didnt explain what was done. First thing he did is took the card machine to collect money. Money minded guys, who doesnt seem to be open on list of work to be done on car, who couldn't examine car and explain what need to be done when i am present, who did things which was not explained over phone. i would never go back or recommend this one. More

Best Service! Service was excellent as usual! Everyone is so helpful and professional and do a great job, All work was explained in detail and the price was great Service was excellent as usual! Everyone is so helpful and professional and do a great job, All work was explained in detail and the price was great as usual! Thanks! More

My Service experience: It's Adam Hays and his negotiating on my behalf that keeps me coming back, and in fact because of his honesty and excellent communication skills, per It's Adam Hays and his negotiating on my behalf that keeps me coming back, and in fact because of his honesty and excellent communication skills, persuaded me to strongly encourage my beloved to purchase his new Camry @ Michael's. Based on my 8yrs Prius experience( basic maintenance, complicated out-of-warrenty problems, time-sensitive issues ), I trust Adam and his team completely. Though Safety is by far my highest priority, I do appreciate Adams' guidance re: price point considerations. More

Great Experience Everyone was kind & the service was great. Jake checked me in & was so polite, Adam was a great tech - made sure I was aware of the price (I needed a Everyone was kind & the service was great. Jake checked me in & was so polite, Adam was a great tech - made sure I was aware of the price (I needed a new key fob) was prepared to do it right away if I was on a time crunch, Kelly checked in on me when she saw me waiting for my car for a few minutes to make sure I had been helped & the porter who grabbed my car for me was so polite! Everyone here is so friendly More

Great service experience. I needed a routine express lube and scheduled a 4:15 appointment. Although there was a scheduling issue and they didn't see me on the schedule, they d I needed a routine express lube and scheduled a 4:15 appointment. Although there was a scheduling issue and they didn't see me on the schedule, they didn't tell me "sorry, scheduling issue, can you come back" they worked me in the schedule and got me turned around in an acceptable amount of time. Will be coming back repeatedly. More

Caution: 30-60-90 Service Checks have hidden costs Please do not get me wrong: I’ve purchased five vehicles from the combined dealership. I’ve also pretty much restricted service on my vehicles to Mich Please do not get me wrong: I’ve purchased five vehicles from the combined dealership. I’ve also pretty much restricted service on my vehicles to Michael’s and its new brother dealerships. Service is always a peculiar experience. On the one hand our vehicles, both Toyota and Subaru, have been maintenance-free, meaning the oil changes are pretty much the extent of our expenses. However my recent 60K check-up for my Prius V was initially priced at $300 or so. Yet, in the end, I spent about $900. I do believe that the “extra” work done was necessary. Realistically, though, they should have been packaged together as a known entity rather than added on like building blocks. The work was completed in a day. The service representative was competent, friendly and advocated for my interests. In the end I would have spent the money anyway, but it’s still a bit grating to have been More

Excellent Car Buying Experience I recently purchased a 2019 Hybrid RAV4 XLE from Michael's of Toyota. Matt D. (sales), J.C. (sales), and Nelson (finance) were extremely professional. I recently purchased a 2019 Hybrid RAV4 XLE from Michael's of Toyota. Matt D. (sales), J.C. (sales), and Nelson (finance) were extremely professional. J.C. negotiated fairly and offered an informative test drive. Matt answered all of my questions and patiently talked me through the new features when I took delivery. Nelson efficiently helped me through the sea of paperwork. Rather than haggle/pressure me into buying a car or accessories I didn't want, they served my interests and were hospitable to my aims. In addition, I received a MUCH higher trade-in offer for my vehicle at Michael's than from another local dealer. The team at Michael's defied every bias I had about buying a car, and I couldn't be happier with my purchase. More