Michael's Toyota of Bellevue

Allowed to leave with an unsafe vehicle Took my car in for routine maintenance picked it up and was told everything as fine .then as as a side- note on my way out" by the way there's a bubbl Took my car in for routine maintenance picked it up and was told everything as fine .then as as a side- note on my way out" by the way there's a bubble in your tire". When I got to my vehicle I looked at the tire and was amazed to see a huge bubble sitting out of the sidewall completely unsafe to drive on when I went back in there to ask them about it they said "it's no big deal you can drive on that for a while "obviously that's not true that means the vehicles inner tube has been compromised was not even given the option to change the tire that day they could have called me before I came to pick my vehicle up and said we can change this tire for you if you'd like it's unsafe and I would have done it. they even have the tires in stock . totally dropped the ball on multiple fronts. More

Not Transparent - Rude - Too busy for customers ? I was in market to get a 2019 highlander with a set price objective. I was upfront with the sales person and shared I would like to get to this price I was in market to get a 2019 highlander with a set price objective. I was upfront with the sales person and shared I would like to get to this price and will ask around until i get to it. Then I did all the calculations and wanted to send to the dealership so that they can verify and we can align over phone to have a smooth experience. The sales rep said they were too busy for all that. When we talked after I was about to go to another dealership , the sales person was like oh I could have given you a better price. Why werent you able to give when I asked for it in the first place ?? I had not trust that they will and just wanted to bait and switch. Maybe it was just the sales person and the dealership is not like that. More

service department Thank you maserat and Sarah at service department .you guys are an amaizing talented girls and wonderful customer service also for fixing my tires. Thank you maserat and Sarah at service department .you guys are an amaizing talented girls and wonderful customer service also for fixing my tires. Thank you All More

Gus and the black team Went the extra mile to get my Highlander serviced and back on the road. Really liked the fact that they make getting a loaner relatively easy. Gus i Went the extra mile to get my Highlander serviced and back on the road. Really liked the fact that they make getting a loaner relatively easy. Gus is a great service advisor and always takes care of me. Wayne More

Gus came through for us! Our car keys were stolen and Gus got us re keyed and turned around in a hurry. He was very sympathetic to our situation and even got me a loaner car Our car keys were stolen and Gus got us re keyed and turned around in a hurry. He was very sympathetic to our situation and even got me a loaner car for the afternoon. More

Service is generally fine, but difficult to schedule I have tried for the last two 5K servicing on one of our two Prii to make a service appointment with Michael's online scheduling function, but both ti I have tried for the last two 5K servicing on one of our two Prii to make a service appointment with Michael's online scheduling function, but both times there was limited or no availability within the next 7-10 days. As a result I took the cars elsewhere to service, where I could get in within a day or two. Also, the day after the first servicing of our Prius Prime, I noticed that one of the wheel covers missing. I can only assume it was either reinstalled incorrectly or not reinstalled after the tire rotation. More

Poor customer service experience Very poor follow through after purchase does not deliver what they promise and tag team you with their sales team/management etc... to justify why Very poor follow through after purchase does not deliver what they promise and tag team you with their sales team/management etc... to justify why they are not following through. I have never been treated so poorly after purchasing a vehicle in my life. I even had my sales person slam his hand on the counter at me with a intimidating attitude and that is putting it lightly, what was worse when I brought this up it was dismissed as if it was ok or not important enough to address and proceeded on how they were not going to do what was promised. They never addressed the fact I just drove a hour to get there and sat waiting for 45 minute to have what i came for done which never got done. Instead I was made me feel terrible. I was told I got a great deal, there is no more room in the deal, they stated they never promised me a the service etc... I am not in car sales, if they sold the car for less than they should have that is not on me and does not justify them not following through with what has been promised. I am not privileged to their numbers. Nor do i know how their services etc are handled I just purchased a car. I am not the one who approved the sale price they did. So I left with no service done, I drove all the way there was made to feel guilty and was tag teamed by management, and the sales team it was brutal and I was upset all the way home. When I left I was told it would be looked into and I would receive a call the next day. Oh they did call me only to tag teamed me some more interrogated by management, plus they put the sales people on the phone to confront me as well (4) individuals tag teamed me on the phone all over a spare key and I was made to feel I was in the wrong for asking for what I was promised. I love Toyota products and Lexus very much however this place stay clear of Michaels Toyota their customer service is the worst i have ever encountered I have not received a call back since, for what has been promised and I feel I most likely won't happening unless I call them... I am very hurt, upset and disappointed... :( :( :( Note: I was told when I purchased the vehicle I would receive a call on having the following services scheduled it was agreed to as part of the deal made.... the door ding on the passengers door fixed which I stated was not necessary to do, I was also promised a spare key... I was told they would reach out to the owner to see if they would bring the spare I asked what if they don't not to worry they would figure it out...but I would have a spare key... I never once was told i would have to pay for the door or the key.... all this over a small door ding and a spare key. #1 never received the call...I had to initiate and call them... which I never should have had to do... #2, when i did it took me a few weeks to get it scheduled... #3 I never was told at anytime during the scheduling that I would have any out of pocket expense till the day the service was scheduled and I was already on my way there ... #4 Not only did they have me drive all the way there, then had me wait... #5 They had no regards to my travel time or my feelings at all... #6 Their only concern was how they could get out of doing what was promised and they went beyond to do so... Tag teaming me from one person to the next... #7 No resolution services still not completed A copy has been sent to Corporate Toyota as well I do not want anyone else to go through what i have been put through... :( More

Great experience in buying a new RAV4 (2018) Great service on sale and trade-in. Ian was professional and diligent in determining our needs and our budget so that he could recommend potential sol Great service on sale and trade-in. Ian was professional and diligent in determining our needs and our budget so that he could recommend potential solutions. End result is a new RAV4 (2018) that we are extremely happy with. Ian then provided top-shelf follow through in getting us the best money for our trade-in and in assuring that I was properly introduced to all the new digital product features. Well done Ian! More

Polite but grossly mishandled oil change (twice) I had a routine oil change, and after 2 weeks decided to look under hood just to make sure everything was alright. The oil dipstick was blown out of I had a routine oil change, and after 2 weeks decided to look under hood just to make sure everything was alright. The oil dipstick was blown out of it's seat, and oil was spattered all over the engine block. I checked the oil level and it exceed the full limit. The next day, I returned and Michael's apologized and immediately gave me service. On the following day I checked, and AGAIN the oil was overfilled! Because it was winter, I reached under the oilpan and loosened the drain bolt enough to bring it within range. 3000 miles later (today) I decided to change the oil, myself. When I removed the oil drain plug, there was no drain plug washer! I feel that this is the simplest possible maintenance service, and Michael's botched it, twice. I would not trust any vehicle service at this shop. A related observation is that their reception area is always chaotic, they are extremely busy, and I perceive that their front staff, while being quite polite (thank you!), are either not trained well, or the business processes do not exist to efficiently handle the customer flow. More

Excellent service Ricardo M did a great job helping us with our lease of a new car. Great and friendly service. The senior manager was really helpful and explained thin Ricardo M did a great job helping us with our lease of a new car. Great and friendly service. The senior manager was really helpful and explained things well too. More