Bought a brand new Limited Edition Toyota RAV4. Explained it was important to have GPS in the car. Sales associate and general manager assured me the GPS was excellent. They carefully demonstrated the various features, etc. No one said a word about an ANNUAL subscription cost. One year later, the GPS suddenly stopped working. Found out only then that I have to pay an annual fee to have a functioning GPS. The sales associate and general manager at Michael's Toyota clearly presented their "GPS spiel" so as to carefully avoid mentioning the annual subscription. That was dishonest and petty. I paid handsomely for a brand new top-of-the-line RAV4 but they still went out of their way to nickel-and-dime me while being devious at the same time. Went back to the dealership today. The general Sales Manager spoke to me like I was an idiot for not knowing there was an annual subscription cost. Made it clear he couldn't care less about my trivial problem. Recommend you avoid this dealership.

I had an amazing experience buying my 2025 RAV4 Limited at Michael’s Toyota in Bellevue, thanks to Mary! She was professional, knowledgeable, and made the entire process smooth and stress-free. Mary truly went above and beyond to help me find exactly what I wanted without any pressure. I highly recommend her and the team at Michael’s Toyota for anyone looking for outstanding service!

I purchased my car for the dealership in 2019 and have been coming here for every services. At first in it was a great experience, until recent 2 years when everything start going downhill. My previous service, I decided to take it elsewhere as their schedule couldn't locate my account and I have no time to call and get thing sort out. A month ago, I got a postcard reminding me that I still have 2 prepaid services left on my plan (thank you for that), so last week, I took my car in for 70K service, and when arrived, they said there was no appt under my name (I got a email confirmation from a week before I when scheduled it online), and with no apology or explanation. And when I picked up the car a few hours later, interaction with my advisor with bare minimum as compare to previous experience. I feel like they don't really care about their customer. Also they didn't provide me a carwash voucher (I was in a rush to get my kids from school and didn't bother U-turning to ask for one). A day after my service, I got text message as well as email message asking me to review my experience and when I clicked on the link in text or email, it said "no customer found" and I continue to get similar message for the next 5 days with the same error. I wish I could give this business a NEGATIVE 5 stars. I can't wait to use up all my prepaid services and cut the rope with the sketchy business and service. I will not buy another vehicle from the dealership ever again or recommend this place to anyone.

I worked with Amrit Thapa on a used car purchase recently (2017 Toyota Prius). The experience was excellent. I would definitely recommend Amrit Thapa and Michael's Toyota to my friends.

Excellent customer service!!! Jack Wang is excellent, outstanding, and knowledgeable with his work. He is a great listener and gave us detailed educated information while purchasing our dream car!!! Everyone else we worked with was amazing and friendly and welcoming. Toyota Sequoia 2024

Our internet sales rep., Pedro Trujillo was spectacularly successful in getting us into the exact configuration we wanted, and very easy to work with. He made everything very clear, no hassle, no stress, no upselling, just straight up service and support. We tried several other dealers in the area, and all of them were either disinterested in helping us get into the car we wanted, or failed, and didn't call us to admit they quit trying. Pedro succeeded, and made our end as easy, clear, and stressless as possible. Highest recommendation.