Michael's Toyota of Bellevue

Excellent sales experience with Matt Cameron Buying a new minivan through the Costco Auto program, I was contacted by Matt Cameron, and it was probably the best car buying experience of my 51 yea Buying a new minivan through the Costco Auto program, I was contacted by Matt Cameron, and it was probably the best car buying experience of my 51 years, I don't mean that to sound over the top, it was a pleasant surprise so I wanted to post about it. Lots of sales folks can answer all your questions about the car, as Matt did, but Matt excelled at being direct, zero-pressure, and presenting a super clean offer. Everything exactly as the Costco program is supposed to work. There were no games like other dealers will play with charging inflated prices for dealer-installed options that you may not want, then have to research and negotiate on. I felt there was a true up-front effort to get us the best price possible. Mr. Cameron was very professional, friendly, respectful, and I can definitely recommend him without reservation. More

We had safety recall letter from Toyota about some sensors. They took our corolla 2003 and said that it’s going to be done by the evening (same day). A few hours later they called and asked us to come sensors. They took our corolla 2003 and said that it’s going to be done by the evening (same day). A few hours later they called and asked us to come in and pick up different car because it would take longer to fix our car. So, first of all they asked us to pay $480 for the cable with the labor. Then, few days later they said that we have to pay $500 more for the steering wheel and labor. So, at that point we said NO! They estimated our car $1500, and it doesn't make any sense to pay $1200 to just fix something, that was fine for us before this visit. So, I think dealership just trying to steal people's money!!!! And I have that feeling that their parts & services department just breaking things instead of fixing! I purchased 2 brand new cars from them, and I actually trusted them before. NOT ANYMORE! Horrible customer service from hot-line or in dealership! It is almost 3 weeks since that and they can't find a solution for us! More

So my girlfriend bought her 2006 corolla from this dealership. She's always had great service from them and has been taking her car to the service department for every oil change and tune up. Last wee dealership. She's always had great service from them and has been taking her car to the service department for every oil change and tune up. Last week she took her car in for an oil change and told them she thought one of her belts was squeaking. She also also asked for them to replace her windshield wipers. Once her car was taken back to be inspected what followed was a severe breakdown in customer service. For one she ended up waiting over 5 hours for a job that was only supposed to take 2. Secondly she was passed around to 3 different service writers and by the end the last service writer had no idea what was supposed to have been done to her car. He told her that the windshield wipers had been replaced (and they weren't), she asked for him to explain what had been done to her car and he didn't really explain what was done because he wasn't the original writer. And they got her for 650$ when she's trying to pay off student loans. Anyway what makes a shop a good one is how they handle conflict resolution Brian the service manager is a pro. He listened to our complaints, didn't belittle our feelings or make us feel stupid. He seemed as if he genuinely cared about the situation. Look no person or business is perfect but it's how they react to the problems that arise that separate the good from the bad. Brian ended up giving us 100$ in credit and giving us the oil change for free. Because of how Brian handled the situation he kept out business and we will continue to go to the dealership for repairs. More

On July 16, 2012, I purchased a 2005 Toyota Tundra from Michael’s Toyota of Bellevue Washington automobile dealership (“the dealer”) for $19,184 based on the following information provided by the dealer: i Michael’s Toyota of Bellevue Washington automobile dealership (“the dealer”) for $19,184 based on the following information provided by the dealer: it was advertised as accident free in excellent condition; a comprehensive vehicle safety inspection (CVSI) report stating the truck was accident free and a repair invoice for minor work done on the basis of it; a Kelley Blue Book (KKB) valuation of $20,510 in a declaration to my credit union; and a Carfax report stating the truck is accident free. After driving the truck for ten months and 6,500 miles, the rear tires were unevenly worn out. Another Toyota dealer diagnosed the problem as a bent rear axle housing and bent right rear shock absorber above the bent housing. The repairs were made at a cost of $2,837. I contacted the dealer who offered to pay $1,526 toward the repair cost, which I accepted. But in the course of completing the axle housing replacement, additional problems of body damage and an incompatible differential were found by the repair mechanic. I informed Mr. Erik Paulson, Vice President for the dealer, of these additional problems. Mr. Paulson requested that additional estimates be obtained from independent repair shops because estimates from a Toyota dealer does not represent the industry and independent estimates are more realistic of the market. I provided him with five estimates from different independent auto collision repair centers, as well as summaries of the damages and safety issues, with an estimated total repair cost of $6,500. The independent investigators agreed that the problems reflected damage to the truck that existed prior to my purchasing it, and which could not have been missed in any competent inspection. Yet the original CVSI report provided by the dealer made no mention of any damage. Without these repairs (right rear door replacement, rear bumper replacement, rear differential replacement, and right rear leaf spring replacement), the truck was considered unsafe to drive. I requested reimbursement for the repairs. Mr. Paulson emailed an offer to contribute $1000 toward the estimated repairs of $6500 or to buy back the vehicle for $14,600 – a loss of more than $8,400 to me. Contradicting his previously certified KBB value of $20,510, he said the truck is “probably worth between $7,500 - $8,500.” I sent a more than fair counter-offer, asking the dealer to pay $3,000 toward the estimated repairs of $6,500 or to buy back the truck for $16,500 (a loss of approximately $6,500 to me.) No response was received, so the email was sent again. In addition, I made three follow-up phone calls. The first two times I left messages, which weren’t answered. The third time, the dealer picked up the phone, hastily said he was in a meeting and would get back to me, and hung up. To date he has not communicated with me. In Mr. Paulson’s email, the dealer claims that he, too, is a victim and that someone passed a bad vehicle to him. Perhaps, but he needs to take responsibility for his repair technician’s failing to notice obvious problems during its comprehensive vehicle safety inspection. Mr. Paulson also claimed that the wording of the Carfax report relieves him of any responsibility and that he was a victim as much as I was. But he had nothing to say about his own CVSI report that falsely claimed the vehicle was accident-free and needing only minor repairs. He also failed to explain the discrepancy between the KBB valuation of $20,510 that he provided my credit union and truck being “probably worth between $7,500 - $8,500.” In a conversation we had, Mr. Paulson said you buy a truck in this condition from Shady Joe’s Auto Sales on the corner. He was right, Shady Joe’s Toyota dealer. For more than six months (July, 2013 to January, 2014) I have made every effort to equitable resolve this matter without success, now it is time to expose this unethical dealer. The poor ratings of Michael's Toyota of Bellevue were given because of the following: they falsely advertised the vehicle as accident free in excellent condition when it has major safety issues and thousands of dollars of repairs are needed; they provided a false safety inspection report signed by their mechanic; they provided a false valuation of the Tundra of more than double its worth; and they would not take any responsibility for any of their false documents or advertising. More

Chad was awesome to work with. Very professional, offered great information and comparative details with other brands beign considered. He was detailed and easy to talk with. He went the extra mile offered great information and comparative details with other brands beign considered. He was detailed and easy to talk with. He went the extra mile and took care of details quickly. More

Awful dealership, they put fake sweet deal to attract you there and then try to sell you others. Don't trust them if you see any deep discounted listed price, call them before you go there to make sure the c there and then try to sell you others. Don't trust them if you see any deep discounted listed price, call them before you go there to make sure the car you want is still there. More

The check light was on. I went to the dealer, they charged me for 180$ for diagnostics fee, which is obviously very expensive. I just googled, it seems 85$ is normal, since what they need to do is jus charged me for 180$ for diagnostics fee, which is obviously very expensive. I just googled, it seems 85$ is normal, since what they need to do is just simply read the error code from the computer!!! More

I trade in my mercedes ( worth 9k) to get a new toyota. E put down 4k, and expect 5k back. After all the deals were made, the the papers were signed. I went home and realized that they didnt give me the chec put down 4k, and expect 5k back. After all the deals were made, the the papers were signed. I went home and realized that they didnt give me the check of 5k. I called them up and was told to wait 2-3 days. 3 day later , they called me saying that my loan didnt go through. Isn't that weird that they supposed to know if a buyer qualified for a loan or not before they hand the car to the buyer? It's not the buyer's fault. But its the finance department of the dealer fault. At the same time, they hold my 5k and expect me to go find someone to co-sign. I wanted to get this crap over, so i had my mom do it. After 2 days , i called and they said 2-3 days later i can come get my checks. Still so sign... i called again and was told 2-3 days again. 3 days later, i called the Finance Department of Toyota. I was told to go straight in that dealer and demand for my money since everything is approved. I walk in the dealer right after that conversation. And AGAIN, i was told to wait 2days. Today is the day. I call the Christian, who prepare the loan and leave a voicemail... NO CALL BACK. I called Chris, who introduced himself the manager in that finance department and who promised me 2 days. Again NO CALL BACK More

I had a very positive experience with Michael's. The building is new and spacious. The atmosphere is friendly and positive. I worked with Kenny Casem and he was great. I first came in looking for a used building is new and spacious. The atmosphere is friendly and positive. I worked with Kenny Casem and he was great. I first came in looking for a used Highlander I had seen on the internet. Kenny showed me all the used Highlanders, let me test drive a couple. None of those worked for me so we started looking at new ones. I had a specific set of options I wanted, Kenny always kept that in mind and when I couldn't find one with those options, helped me order the extras that I wanted on the Highlander. The purchase was fairly quick and when I took my car in to install the options, it was done before the estimated time. I am impressed with the operation of Michael's and would recommend it to my friends. Kenny was the best car salesman I have worked with and would definetely recommend his to anyone that is looking for a new or used car. More