MetroWest Acura

I have been my having my 2013 Acura XDX serviced by now MetroWest Acura for 10 years. This has my ZDX in pristine condition and my driving experience pure joy every time I drive it. Thank you. MetroWest Acura for 10 years. This has my ZDX in pristine condition and my driving experience pure joy every time I drive it. Thank you. More

Catastrophe struck area (transformer blew in area) with my MDX up on the lift. With no transportation home and a fair distance from dealership, the very caring, compassionate and customer oriented Service my MDX up on the lift. With no transportation home and a fair distance from dealership, the very caring, compassionate and customer oriented Service Manager suggested a loaner and offer to swap cars when the MDX satisfied the recall. Fantastic Service Department, great customer facility and a very satisfied client. More

Fair warning to fellow veterans and USAA members: confirm financing policies before visiting MetroWest Acura. I was explicitly told that management would not accept my preapproved USAA financing for the vehi financing policies before visiting MetroWest Acura. I was explicitly told that management would not accept my preapproved USAA financing for the vehicle. While that policy was disappointing, it is not the primary reason I cannot recommend this dealership. I also want to be clear that my salesperson, David Meola, was excellent. He was patient, honest, relaxed and never pressured me. He was a pleasure to work with throughout the appointment, and none of this review reflects negatively on him. The experience changed when Fabricio became involved. I had asked David whether they could get closer to the 5.21% rate and 72-month terms available through USAA. Fabricio came out with a revised payment worksheet using different terms—including 75 months—but the payments were still significantly higher. The entire vibe shifted and before I could properly review the new figures or understand the APR and amount financed, Fabricio had a louder tone and became very pushy. He insisted it was not a pressure tactic while telling me I had already been there a long time, needed to “push paper” immediately, and that another customer was there for the same vehicle—otherwise it was sold and “goodbye.” Mind you, this car had been for sale since July but apparently the phone was now ringing off the hook. For context, I had been there approximately one hour and fifteen minutes total, including inspecting and test-driving the car. I had arrived preapproved, with money available for a down payment, and prepared to purchase that day if the numbers made sense. Wanting a few minutes to understand a major financial commitment should not be treated as wasting anyone’s time. What began as genuine excitement about buying the vehicle ended with me walking out disappointed and certain that, if I continue shopping for an Acura, it will not be through MetroWest. To whoever purchased the car after I left, I hope the dealership included a new battery in the deal as the vehicle would not start for my test drive and had to be jumped :) More

My technician Roman was incredibly knowledgable and very thorough with his work. Highly recommend Him thorough with his work. Highly recommend Him More

Poor service experience. Unnecessary work suggested with no explanation for the need. Requested work not performed. Requested diagnosis skipped. Went to a different dealershi Unnecessary work suggested with no explanation for the need. Requested work not performed. Requested diagnosis skipped. Went to a different dealership. Issue diagnosed immediately and fixed same day for $100+ less. More

Low pressure to buy but great customer service my Dimitri. We felt comfortable and informed of our options. Dimitri. We felt comfortable and informed of our options. More

Knowledgeable and very helpful staff. Loaner car made available at no cost. Work completed on time. Loaner car made available at no cost. Work completed on time. More

Been going to Trevor in service center for years. He is always quick, clear and attentive regarding what needs to be done. He is always quick, clear and attentive regarding what needs to be done. More

Salesperson did not do his homework before I came in for my appointment. I originally spoke with a sales manager and told him what I was looking foe bi have leased 5 Acuras from this same dealership. I want my appointment. I originally spoke with a sales manager and told him what I was looking foe bi have leased 5 Acuras from this same dealership. I wanted to come in and test drive the ADX. Always leased the MDX. I came in and was passed on to a salesperson who did not get or read the notes on why I came in. Very frustrating. More