Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
4,911 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 4,911 reviews
May 15, 2018
Excellent service and great facility The entire service team at Metro is first class! Always getting great deals and service as promised. Bill, Trpy and Jay are great! Great deal on tir The entire service team at Metro is first class! Always getting great deals and service as promised. Bill, Trpy and Jay are great! Great deal on tires...in and out quickly and a great waiting area with coffee and snacks and a place to work. More
by Dan
Verified Customer
May 15, 2018
New tires I wanted new tires that were not just OEM replacements. Troy was very helpful searching through the different tires that were available to find what I I wanted new tires that were not just OEM replacements. Troy was very helpful searching through the different tires that were available to find what I was looking for. More
by DQPRD
Employees Worked With
May 15, 2018
Inspect and change Had my car inspected and the oil change in just about an hour! We waited for the car. The dealership provides beverages and snacks (nice touch). Our s Had my car inspected and the oil change in just about an hour! We waited for the car. The dealership provides beverages and snacks (nice touch). Our salesman came over to make sure everything was okay, as we purchased the Escape May 1, 2017. I told him just routine maintenance, no worries! I recommend Metro Ford to anyone looking for a vehicle. Great Service, Friendly and Competent! Thank you Troy, Bill, Jay and our salesguy Joe C. Excellent. More
by MICHELELUPE
Employees Worked With
Other Employees :
Joe Camuglia
May 13, 2018
So Happy With Metro Great place to buy a car Great service Friendly staff I’m glad I came to Metro - the staff goes out if its way to make the experience as pain Great place to buy a car Great service Friendly staff I’m glad I came to Metro - the staff goes out if its way to make the experience as painless as possible More
by SGD853
May 13, 2018
Hanlon’s Service Department is Outstanding I would have dumped my Expedition (and not purchased another Ford) years ago, were it not for Troy Hanlon in the service department. He is upfront a I would have dumped my Expedition (and not purchased another Ford) years ago, were it not for Troy Hanlon in the service department. He is upfront and accommodating at every turn. No bull, and no work is ever pushed that is not necessary. More
by Glen976
May 13, 2018
Awesome!! New car. Experience much different than elsewhere. They were honest and straightforward. Did not have to haggle to get a great price. Highly recommen New car. Experience much different than elsewhere. They were honest and straightforward. Did not have to haggle to get a great price. Highly recommend. Great inventory in the their lot. More
by Niskyguy
May 12, 2018
Efficient and friendly! The last two times I have had service done the experience was great! They kept their word on price timing and they were very friendly! The last two times I have had service done the experience was great! They kept their word on price timing and they were very friendly! More
by JONESNE625
Employees Worked With
May 10, 2018
Purchased a 250 Ford Had a great day working with Dan, Bill, Michelle with our purchased, Ford 250 6.2L. Everyone was very professional. We all ride Bikes so it was like w Had a great day working with Dan, Bill, Michelle with our purchased, Ford 250 6.2L. Everyone was very professional. We all ride Bikes so it was like we new each other, Thank you Metro Ford. Denise and Harold Weaver More
by HRW1300
May 09, 2018
F150 Customer Had a present experience. Anthony and the sales managers work out the best options for me and we very helpful. Test drive many trucks and didn't here Had a present experience. Anthony and the sales managers work out the best options for me and we very helpful. Test drive many trucks and didn't here then complain at all they just kept trying to help and make suggestions but not in a pushy way. Great experience and will be going back again. More
by SCHAGERE
Employees Worked With
May 09, 2018
Really good people to deal with. Had a really good experience working with Tony and Dave. No pressure sales and very fair pricing. Everyone one was very friendly and helpful. The t Had a really good experience working with Tony and Dave. No pressure sales and very fair pricing. Everyone one was very friendly and helpful. The truck was delivered to Metro with a small stain on the back seat and they took care of it immediately, to the point of replacing it. It's all about service and Metro will definitely give you that. The customer comes first! More
by JOHN
Employees Worked With
Other Employees :
Bill Marincic, Tony Simone, Don Eden
