Rob Hitchcock
Rob Hitchcock at Metro Ford
Refer Me

Rob Hitchcock

Service Advisor - Truck Center

Metro Ford

3601 State St.
Schenectady, NY 12304

Contact Me
4.6
479 Reviews
4.6

479 Reviews

Write a Review

479 Reviews of Rob Hitchcock

June 02, 2024

Dealership Rating
Employee Rating

Great ford dealer with a super service department. Troy and team are outstanding and make sure that my truck is always in tip top shape. More

by DANODANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Troy Hanlon

May 20, 2024

Dealership Rating
Employee Rating

Very poor service, then made me pay for 2 lug nuts that they broke getting off. $ 9.32 a piece. Second time I had to wait even with a set up appointment. It took 1 hour and 30 minutes for a oil change and More

by dfchristman1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 13, 2024

Dealership Rating
Employee Rating

The service is always great and staff always professional. Now to get me in a new car that's another conversation. More

by SHAMSUDDIN.RIZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 21, 2024

Dealership Rating
Employee Rating

Communication is fairly good and very friendly. 2 hours for an oil change seems too long though. More

by RUTHIEANNIE428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 12, 2024

Dealership Rating
Employee Rating

The service was fast and on time. I have another issue with a bed cover that doesn’t fit properly. I had them look at it three times and they keep on telling me it’s the correct co More

by Blaze743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 10, 2024

Dealership Rating
Employee Rating

I had a tire problem and was seen right before closing --the problem was resolved and I appreciated the service person and mechanic for taking me in about ten minutes before closing---Excellent service as More

by Bill P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Troy Hanlon , All of the above names--as I'm not certain of the name of the service advisor who saw me.

March 15, 2024

Dealership Rating
Employee Rating

Waiting area was very neat and clean. Employees were very friendly. Glad that service has a drive in policy as it was pouring out. More

by V_MCLEA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 21, 2024

Dealership Rating
Employee Rating

The service was great. I prefer not to write an essay on it. Thank you More

by PBORST01
Recommend Dealer
Yes

February 18, 2024

Dealership Rating
Employee Rating

The personnel did and outstanding job. Why 15 words this is the dumbest thing I have ever heard, replace the company that came up with this. Can not say enough of the service personnel More

by RJMAJKUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Troy Hanlon, Jay Ostrander

February 18, 2024

Dealership Rating
Employee Rating

Had a good experience when having my vehicle worked on. On time and reliable service More

by FLHPIHD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Troy Hanlon, Jay Ostrander

1
...

Dealership Inventory (450 Vehicles)

new 2024 Ford Maverick car, priced at $31,800
2024 Ford Maverick
new
Blue exterior
CVT
Front-wheel Drive
used 2021 Ford Bronco Sport car, priced at $26,000
2021 Ford Bronco Sport
used
Red exterior
Automatic
Four-wheel Drive
new 2023 Ford F-150 Lightning car, priced at $48,500
2023 Ford F-150 Lightning
new
Rapid Red Metallic Tinted Clearcoat exterior
Automatic
All-wheel Drive
new 2024 Ford Bronco Sport car, priced at $29,770
2024 Ford Bronco Sport
new
Atlas Blue Metallic exterior
Automatic
Four-wheel Drive
new 2024 Ford F-150 Lightning car, priced at $52,535
2024 Ford F-150 Lightning
new
Oxford White exterior
Automatic
All-wheel Drive
used 2011 Nissan Frontier car, priced at $17,000
2011 Nissan Frontier
used
Silver Lightning Metallic exterior
Automatic
Four-wheel Drive