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Metro Ford
Schenectady, NY
4,800 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,800 reviews
February 20, 2019
Amazing job! I’ve worked with Bill in the past, and it’s always been a great experience. He is always on top of what’s going on, very knowledgeable and makes the p I’ve worked with Bill in the past, and it’s always been a great experience. He is always on top of what’s going on, very knowledgeable and makes the process super quick and easy going. He also found me a great vehicle! The finance department I believe Michelle, also was easy going and friendly even though it was I feel past her scheduled time to leave and had an awesome desk topper 😂. Thanks again Adam. More
by ARGERLING
Verified Customer
Helpful February 19, 2019
First buy in 15 years This was my first time buying a new truck since I was in the military. The experience here was great. The buy was very easy and the Darlene was very h This was my first time buying a new truck since I was in the military. The experience here was great. The buy was very easy and the Darlene was very helpful throughout the entire process. Will definitely be buying from her again in the future. :) More
by MENDEZ.DAVID5
February 18, 2019
It was fantastic. They're very helpful here. I rate them an eleven out of ten. Darlene and michele were very helpful and made the experience less stressful. They earned my business in the future. I rate them an eleven out of ten. Darlene and michele were very helpful and made the experience less stressful. They earned my business in the future. More
by MATTHEWBELL993
February 18, 2019
Complete Satisfaction I have always been pleased with the friendly and professional service provided by the Metro Ford Service Department team. I would highly recommend the I have always been pleased with the friendly and professional service provided by the Metro Ford Service Department team. I would highly recommend the quality service they provide to anyone needing work on their vehicle. More
by JMURPHJR2003
February 15, 2019
Awesome Matt is fantastic as is Roger. Great place to have your car serviced. Always bring our cars there for Matt to work on. If there was no Matt we would g Matt is fantastic as is Roger. Great place to have your car serviced. Always bring our cars there for Matt to work on. If there was no Matt we would go else where. More
by SENSUALPASSION04
February 13, 2019
Good service .. Courteous people .. I like the system you have developed for the service dept. Usually , I can drive up to the service doors and drive right in . Normally , there is a I like the system you have developed for the service dept. Usually , I can drive up to the service doors and drive right in . Normally , there is a customer service rep available to ask what is needed... Sometimes , the service entrance can become a bit congested but not a major problem. We have purchased two vehicles from Metro Ford and have been pleased with both.... More
by HARRYWS57
February 13, 2019
Friendly, great service! Took my car in for oil change, tires rotation and sensor not working in my car. The service personnel was very friendly and Helpful. It’s nice to talk Took my car in for oil change, tires rotation and sensor not working in my car. The service personnel was very friendly and Helpful. It’s nice to talk to a person who seems to enjoy his job. Great customer service! More
by NANCYGEE663
Employees Worked With
February 13, 2019
Troy and the service department are fantastic! Troy made sure that everything was taken care of and I was completely satisfied. The crew in the service department did the job right, promptly and c Troy made sure that everything was taken care of and I was completely satisfied. The crew in the service department did the job right, promptly and courteously. Thanks, guys. More
by TRACHLAW
Employees Worked With
February 13, 2019
Everyone was great at Metro Ford Everyone was very friendly and they made the car buying process very easy. We were greeted by Anthony at the door and he ended being my salesperson. Everyone was very friendly and they made the car buying process very easy. We were greeted by Anthony at the door and he ended being my salesperson. He was very knowledgeable about the vehicle I was looking at and great conversation during the test drive. Nicole also talked with us and provided refreshments after the test drive. Michelle was also great to talk to and made us feel very comfortable during the process. Just a great experience overall!!! More
by Jeepin’ Zeek
February 13, 2019
Always quick and easy, friendly and helpful!! Every time I use this service dept I am never disappointed. Getting service done weather its regular maintenance or a serious issue is always stressfu Every time I use this service dept I am never disappointed. Getting service done weather its regular maintenance or a serious issue is always stressful. Metro always makes it pleasant. More
by 2008
