Metro Ford
Schenectady, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
Poor communication Service department never called me for an update on my car. Always had to call them to get an update. Assured me my vehicle would be done in a few da Service department never called me for an update on my car. Always had to call them to get an update. Assured me my vehicle would be done in a few days. Took two additional weeks to finish. Eta changed 3 times due to "too much work" they couldnt handle. Car under limited warranty. Told over the phone used sales is picking up the bill. Cashier tried to tell me i owed almost $2,000. Placed on hold for over 30 minutes a couple times i called. hung up on 3 times during the whole process. Service told me its not their fault more work kept coming in but my car will be worked on as soon as the new work that came in gets done. Poor communication and poor management More
Professional, knowledgeable and courteous staff We returned to Metro Ford in late April 2019 to arrange for another truck lease. The entire transaction, from the ending of our previous lease to dri We returned to Metro Ford in late April 2019 to arrange for another truck lease. The entire transaction, from the ending of our previous lease to driving away with a new F-150 on the same day, was efficient and seamless. All of the staff involved were very knowledgeable and helpful. I will certainly return for this experience again. More
Fantastic Mr. Hearley was truly great to work with and made the process of getting a new car very simple. Thank you for time and energy. Mr. Hearley was truly great to work with and made the process of getting a new car very simple. Thank you for time and energy. More
I'm happy. It was a very busy Sunday afternoon at Metro Ford when I went there to check out a vehicle I was interested in. In spite of that, the attention, cour It was a very busy Sunday afternoon at Metro Ford when I went there to check out a vehicle I was interested in. In spite of that, the attention, courtesy, friendliness and help I received was outstanding overall. I signed the papers that day and picked the vehicle up the next day. Every effort was made to make the sale a good one for both parties, for which I truly appreciate and thank them for, especially Joe. :-) More
Never again 30 miles on my car Looking for a noise above the drivers seat after I told them where it was coming from. Better news was after the 30 miles and leavi 30 miles on my car Looking for a noise above the drivers seat after I told them where it was coming from. Better news was after the 30 miles and leaving g my Explorer on E w 9 miles until empty and the noise is still there. Complaint to the dealer manager Bill Thorpe was a waste of time. He was fine with the miles and was more concerned with the interruption in his lunch than anything else. Never heard back from service manager. Like i stated . NEVER AGAIN. More
Friendly and without the pressure. Darlene Shafran was terrific. There was no pressure on her part. Just friendly, informative assistance, during a very busy time. She couldn't have b Darlene Shafran was terrific. There was no pressure on her part. Just friendly, informative assistance, during a very busy time. She couldn't have been nicer and was the main reason we bought the car. More
Awesome ! Mr. Hearley made it very convenient to get the service work done on my escape. Service was over and above anything I’ve ever experienced at other de ! Mr. Hearley made it very convenient to get the service work done on my escape. Service was over and above anything I’ve ever experienced at other dealerships . More
Nicole out standing! I have bought cars at other places and the process was so long. Nicole was professional and the processed moved quickly. John and Jean Wais I have bought cars at other places and the process was so long. Nicole was professional and the processed moved quickly. John and Jean Wais More
great experience Had great selection of cars to review. Sales guy was helpful and knowledgeable. Financing was quick. Loved that they were open on Sunday. Pick up was Had great selection of cars to review. Sales guy was helpful and knowledgeable. Financing was quick. Loved that they were open on Sunday. Pick up was fast and everything was ready. More
Truck service Truck was scheduled 2 weeks in advance for 25000 mile service.. Oil change,fuel filter change. Plus a couple other things. Dropped off day before. Cal Truck was scheduled 2 weeks in advance for 25000 mile service.. Oil change,fuel filter change. Plus a couple other things. Dropped off day before. Called to see if it would ready in the evening. Was told hadn't even touched truck. No oil change. No fuel filter change. Took it as wasn't touched. Lest they could've done was change those 2 things More