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Metro Ford

Schenectady, NY

4.5
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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3601 State St.

Schenectady, NY

12304

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Showing 4,925 reviews

May 07, 2019

Poor communication Service department never called me for an update on my car. Always had to call them to get an update. Assured me my vehicle would be done in a few da More

by TRIFARNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Hanlon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019

Professional, knowledgeable and courteous staff We returned to Metro Ford in late April 2019 to arrange for another truck lease. The entire transaction, from the ending of our previous lease to dri More

by Dutch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne from internet sales, Joe Camuglia, Bill Marincic
May 07, 2019

Fantastic Mr. Hearley was truly great to work with and made the process of getting a new car very simple. Thank you for time and energy. More

by devans11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Tibbits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Hearley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019

I'm happy. It was a very busy Sunday afternoon at Metro Ford when I went there to check out a vehicle I was interested in. In spite of that, the attention, cour More

by Happy45
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene Shafran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria McLaughlin, Joe Camuglia, Bill Marincic
May 07, 2019

Never again 30 miles on my car Looking for a noise above the drivers seat after I told them where it was coming from. Better news was after the 30 miles and leavi More

by lawandorder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Thorpe
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019

Friendly and without the pressure. Darlene Shafran was terrific. There was no pressure on her part. Just friendly, informative assistance, during a very busy time. She couldn't have b More

by HPWETSEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene Shafran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019

Awesome ! Mr. Hearley made it very convenient to get the service work done on my escape. Service was over and above anything I’ve ever experienced at other de More

by JGAUDET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hearley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019

Nicole out standing! I have bought cars at other places and the process was so long. Nicole was professional and the processed moved quickly. John and Jean Wais More

by wais.jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Bellanger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019

great experience Had great selection of cars to review. Sales guy was helpful and knowledgeable. Financing was quick. Loved that they were open on Sunday. Pick up was More

by TOBYPAULY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Camuglia
May 06, 2019

Truck service Truck was scheduled 2 weeks in advance for 25000 mile service.. Oil change,fuel filter change. Plus a couple other things. Dropped off day before. Cal More

by AFD461
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Ostrander
1.0
This rating includes all reviews, with more weight given to recent reviews.
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