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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
June 17, 2019
No one knows Bought vehicle dmv paperwork was never done until I showed up spent I don’t know how long in dealership. All they could do was apologize again and aga Bought vehicle dmv paperwork was never done until I showed up spent I don’t know how long in dealership. All they could do was apologize again and again. Was never given checklist of what I needed to bring to complete sale. Forgot title and they said they needed check to cover new title if I didn’t come back. I went back and no one could find my check for a considerable amount of time. To me it’s poorly run, and I don’t think I would do it over again. They never offered any way to compensate for their incompetence More
by PATHOP62
Verified Customer
June 16, 2019
used truck purchase Bought a used truck (2013 F 150 ) brought it home, checked the lights , neither license plate light worked, had to run to NAPA and buy bulbs and repl Bought a used truck (2013 F 150 ) brought it home, checked the lights , neither license plate light worked, had to run to NAPA and buy bulbs and replace myself. $5.00 Last I knew thats part of NYS inspection, if they missed something thatbasic all I can think is what else did they miss ? More
by LBESSETTE57
June 13, 2019
Took care of the brake problem Unusual problem with front brakes, they fixed my truck by replacing 2 front calipers, very happy with the finished product. Felt good to drive my new Unusual problem with front brakes, they fixed my truck by replacing 2 front calipers, very happy with the finished product. Felt good to drive my new truck and not have the brakes lock up. More
by lloydminer
Employees Worked With
June 12, 2019
Would not warranty and stand behind product Claimed a small speck on the headlight lens was the reason the internal headlight components blew apart on truck, instead of warranting the product th Claimed a small speck on the headlight lens was the reason the internal headlight components blew apart on truck, instead of warranting the product they charged me for the part and labor, instead of trying to get Ford to warranty the part. When I dropped the truck off there was no visible blemishes to the headlight. I buy a new Ford Truck every two years will definitely rethink where I'm buying my next one from. More
by PECKFARMSLLC
Employees Worked With
June 11, 2019
Very good. I didn't have an appointment for my service. They got me in and out in a timely manner. Very nice job. My salesman also saw me and knee who I was and I didn't have an appointment for my service. They got me in and out in a timely manner. Very nice job. My salesman also saw me and knee who I was and talked to me for a little while. More
by WAYNE1745
June 11, 2019
Service visit They applied the plan A package on time and very efficiently. I was very impressed by how smooth the whole process was. I will recommend They applied the plan A package on time and very efficiently. I was very impressed by how smooth the whole process was. I will recommend More
by Frank Johnson
Employees Worked With
Kevin Ruscio
June 11, 2019
Post sale service items Staff courteous and respectful. Service work well done in a timely fashion. Nice waiting area including access to power for laptop use. Coffee and foo Staff courteous and respectful. Service work well done in a timely fashion. Nice waiting area including access to power for laptop use. Coffee and food available. More
by tntpower1
Employees Worked With
June 10, 2019
Great job Great experience with Quick lube, I was in for oil change, engine lite and inspection. The employees were very courteous and informative. Employees Great experience with Quick lube, I was in for oil change, engine lite and inspection. The employees were very courteous and informative. Employees were Roger and Matt. Thank you More
by SALLYJEANLOWE
Employees Worked With
Roger Gordon
June 10, 2019
Fantastic Sales Team The Metro Ford sales team is fantastic. They took the time to understand what I wanted and the price I wanted it at and delivered everything they prom The Metro Ford sales team is fantastic. They took the time to understand what I wanted and the price I wanted it at and delivered everything they promised. They sold me a F150 XLT at a great price. Best of all there was no pressure. William Thorpe was excellent to work. I would recommend Metro Ford and William Thorpe to everyone looking to purchase or lease a vehicle. This purchase was for me personally but I am COO for a local company that I purchase fleet vehicles for, so I have dealt with a number of dealerships over the years. I have never had a better experience than the one I had with Metro Ford. More
by SSAVILLE
June 07, 2019
Battery replacement Battery found to be needing replacement quick in and out service wait time was very short top notch service as always Troy is great to deal with. Battery found to be needing replacement quick in and out service wait time was very short top notch service as always Troy is great to deal with. More
by PIZZASEED1
Employees Worked With
