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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
January 08, 2020
The staff was very friendly and accommodating. They had my vehicle serviced in a timely manner. The only issue we had was that they did not latch the hood of my vehicle. my vehicle serviced in a timely manner. The only issue we had was that they did not latch the hood of my vehicle. More
by NMENZIES1225
Verified CustomerEmployees Worked With
January 07, 2020
My experience at Metro was great, right from the time I walked in and was greeted by the recipionist. Everyone was pleasant. Bill Hurley was phenomenal and as my sales person. walked in and was greeted by the recipionist. Everyone was pleasant. Bill Hurley was phenomenal and as my sales person. More
by jgrogan1
January 07, 2020
The dealership was prompt and showed good after sale follow through on commitments. The prep dept showed above average customer service skill and attention to detail. follow through on commitments. The prep dept showed above average customer service skill and attention to detail. More
by PACKBASKET
January 07, 2020
This is my second vehicle with metro Ford and we are extremely happy with the service and how we are treated as customers. Thank you! extremely happy with the service and how we are treated as customers. Thank you! More
by SMORRISON2
Employees Worked With
Other Employees :
I worked with Bill Hearly for my sales
January 07, 2020
Great service....fully satisfied This is a great dealership with an excellent service department. The sales staff is also great. I would even think of going anywhere else. I recomm This is a great dealership with an excellent service department. The sales staff is also great. I would even think of going anywhere else. I recommend Metro Ford every chance I get. More
by GORDO8420
Employees Worked With
January 07, 2020
Great experience I've been shopping around area dealerships for a while now. No one matched the ease, price, and friendliness of Metro Ford. By far the best I've dea I've been shopping around area dealerships for a while now. No one matched the ease, price, and friendliness of Metro Ford. By far the best I've dealt with for a new car. More
by K.M.
Employees Worked With
January 05, 2020
A true Dealer Service Department, you can trust. The service department is upfront and honest about costs and time needed for repair. They value your time and work with your schedule. They truly unde The service department is upfront and honest about costs and time needed for repair. They value your time and work with your schedule. They truly understand you, when you work shift work. More
by derrick.sharkey
January 05, 2020
LOF SERVICE + came in for standard LOF and was convinced to perform a 15K mi. service. what this service actually did is not clear from that of a multi-point inspe came in for standard LOF and was convinced to perform a 15K mi. service. what this service actually did is not clear from that of a multi-point inspection. they did say they would be putting additives to the engine oil and gas but when you compare the "extras" compared to the multi-point inspection it appears to be just the additives. and this was expensive. I'm pretty sure STP has the same thing for a whole lot less. I take care of my vehicles but this service could have been left out and the car running fine. More
by LDenny
January 03, 2020
Recall took 3 times to get it right Ron in service center not helpful, deceitful, and ford recall took mechanic 3 times to get it right. Each time I brought it back it was worse ta Han Ron in service center not helpful, deceitful, and ford recall took mechanic 3 times to get it right. Each time I brought it back it was worse ta Han the first More
by goberish77
Employees Worked With
January 02, 2020
My kids escape Metro always does great work for my cars .. great to rely on them for all my rides from my kids to mine for the last 10 years and 3 cars Metro always does great work for my cars .. great to rely on them for all my rides from my kids to mine for the last 10 years and 3 cars More
by snyce1
