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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
February 04, 2020
Everyone was very courteous and professional. Told me what to expect and when it would be done. Everything was done as told it would be. My car was outside and all ready for me. Very thankful for such g what to expect and when it would be done. Everything was done as told it would be. My car was outside and all ready for me. Very thankful for such great service. More
by PMURPHY745
Verified CustomerEmployees Worked With
February 03, 2020
Great people great f150 truck. Thank you!!!!! Great people too work with. I am glad that I am part of their family.love my truck f-150 love the color inside and out Great people too work with. I am glad that I am part of their family.love my truck f-150 love the color inside and out More
by DAVID.MARRA1952
Employees Worked With
February 01, 2020
Professional I recently purchased a 2019 Ford Ranger. Our salesperson Darlene Shafran was extremely helpful. Darlene has helped my wife and I with several Ford tr I recently purchased a 2019 Ford Ranger. Our salesperson Darlene Shafran was extremely helpful. Darlene has helped my wife and I with several Ford transactions in the past. I shopped around from Pittsfield to Bennington for the best price on a mid-size pickup and could have done a little better price wise at another dealership but we went a back to Metro because we value Darlene's knowledge and professionalism. More
by psalinetti44
Employees Worked With
February 01, 2020
Awesome.Jay caught we needed inspection done as we were overdue. The team is great and always services our fleet well! See you all next time. overdue. The team is great and always services our fleet well! See you all next time. More
by dta0987
February 01, 2020
It was OK It was ok. I went for my first oil change. The took me in quickly and I sat in the lounge area. The have free coffee and water available. The wait tim It was ok. I went for my first oil change. The took me in quickly and I sat in the lounge area. The have free coffee and water available. The wait time seemed a little longer than usual but that's because it was my first oil change and they inspected everything. The people there seemed real courteous. More
by HUNTERJ0
January 29, 2020
Recall notice in Escape Personnel very pleasant and service was quick. No issues in checking out. Overall a great experience. I think this survey review requires too many wo Personnel very pleasant and service was quick. No issues in checking out. Overall a great experience. I think this survey review requires too many words. Ugh, what else can u say? More
by NANCYGEE663
Employees Worked With
Don’t remember the name
January 29, 2020
Check engine warning light The Service Representative was excellent, letting me know what was going on and next steps. Had to keep vehicle overnight for pressure test. However f The Service Representative was excellent, letting me know what was going on and next steps. Had to keep vehicle overnight for pressure test. However final determination was to run full system diagnostics and reset certain parameters on some warnings. As such was told since there was no actual repair made the dealership could not charge Ford Motor Company and I had to pay $129.99 instead of the $100 deductible as my certified warranty states. I did not argue this since SR stated he had appealed to his manager, who stated he had no choice in this. I have checked my warranty and it says nothing about such a situation. I was sent a survey by Ford and stated the above saying Ford should reimburse me for the extra charge which I feel is inappropriate and contrary to my warranty. This practice should be stated in the warranty OR the standard diagnostic fee set at $100 by Ford Motor Company for vehicles on such warranty. To me the $30 to Ford or any dealership, cannot be worth customer dissatisfaction. Either a credit on next visit or even a free oil change could be provided. I do want to state and be clear that the SR was very good in every aspect of his responsibilities. More
by acktorre
Employees Worked With
January 29, 2020
Recall work & Oil Change Great service ! Great people ! Called in the morning to set up an apt. We brought the car in that day and it was done in a few hours.. Great service ! Great people ! Called in the morning to set up an apt. We brought the car in that day and it was done in a few hours.. More
by Adam R Jr
Employees Worked With
Dan Dariano
January 29, 2020
Awesome experience and Dan Colewas was very easy to wok Awesome experience and Dan Cole was was very easy to wok with. Would highly recommend anybody looking to buy any Ford product. Thanks for making purc Awesome experience and Dan Cole was was very easy to wok with. Would highly recommend anybody looking to buy any Ford product. Thanks for making purchase enjoable. More
by MORMINSKI
January 28, 2020
Rittenhouse 2019 f150 I will start by saying I was looking for a new truck and we live 225 miles from you, I found what I was looking for online and was able to make the de I will start by saying I was looking for a new truck and we live 225 miles from you, I found what I was looking for online and was able to make the deal via telephone. More
by CANDJCONSTRUCTION
