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Metro Ford
Schenectady, NY
4,926 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,926 reviews
April 05, 2020
Very courteous,highly knowledgeable. Mr. Troy Hanlon & Jay Ostrander are the two trusted service representative I thank both of them professionalism, I have known them over 25yrs. keep Mr. Troy Hanlon & Jay Ostrander are the two trusted service representative I thank both of them professionalism, I have known them over 25yrs. keep up with the good work. I also want to comment on Mr.JT.Tibbits in finance department ,I thank him for his professionalism and his expertise over the years in buying cars leasing. AS loyal customer close to 30yrs for these 3 individual I thank the good LORD for their service and passion for their services, keep up the good work ,GOD bless all of you. Thanks. More
by MMITC10705
Verified CustomerEmployees Worked With
April 04, 2020
As usual excellent service From Troy and the service department. The waiting Room was clean and separated So you could practice social distancing. I will be back for my next service appointment department. The waiting Room was clean and separated So you could practice social distancing. I will be back for my next service appointment More
by THEANGELII
Employees Worked With
March 31, 2020
My favorite place to return when I need trusted service on my F-150. All Great and friendly service people to work with at Metro Ford. on my F-150. All Great and friendly service people to work with at Metro Ford. More
by derrick.sharkey
March 27, 2020
Car was a lemon and we had to jump through hoops. Lemon law forced them to take it back thank god. 5000 miles unrepairable transmission. law forced them to take it back thank god. 5000 miles unrepairable transmission. More
by JOEC1882
March 27, 2020
Very helpful and they are all very friendly. They made my wife very at ease when she had to bring in our car for service wife very at ease when she had to bring in our car for service More
by tmac8252
Employees Worked With
Other Employees :
Roger Gordon, Tom Miller, Ryan Welsh
March 26, 2020
OIL CHANGE Had oil change only. Car was not washed like at other Dealers you need to include this when maintenance is done! See if you can include this! Had oil change only. Car was not washed like at other Dealers you need to include this when maintenance is done! See if you can include this! More
by MSLAVINSKI
Employees Worked With
Other Employees :
Michelle Hamel, JJ Salerno, Bill Marincic
March 26, 2020
Quick and Professional ! Smiling service advisor through the door, car was done before I finished my coffee ! Clean waiting area, bottled water, pastries, good coffee.... no Smiling service advisor through the door, car was done before I finished my coffee ! Clean waiting area, bottled water, pastries, good coffee.... no push for additional repairs, they told me that next oil change should peek at the brakes again. More
by LM2LUKASIK
Employees Worked With
Ryan Welsh
March 24, 2020
I have purchased many vehicles from Metro, using the same salesman and have been happy with all of the vehicles. Usually very efficient in completing a deal salesman and have been happy with all of the vehicles. Usually very efficient in completing a deal More
by MKEELER0
Employees Worked With
Michelle Hamel, Joe Shanks
March 23, 2020
Excellent All I can say is that I am extremely satisfied with the service at Metro Ford. I would highly recommend Metro to anyone. Great service All I can say is that I am extremely satisfied with the service at Metro Ford. I would highly recommend Metro to anyone. Great service More
by GORDO8420
Employees Worked With
March 23, 2020
I’ve been a customer of Metro Ford for over 25 years. They’ve always done right by me, whether in sales or service. I highly recommend Metro Ford! They’ve always done right by me, whether in sales or service. I highly recommend Metro Ford! More
by CBAVARO
Employees Worked With
