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Metro Ford
Schenectady, NY
4,927 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,927 reviews
June 19, 2020
Super friendly people very conscientious and efficient I always have a positive experience. Super quick service worked on my vehicle while I waited everything was done to perfection . always have a positive experience. Super quick service worked on my vehicle while I waited everything was done to perfection . More
by DADSAUTO74
Verified CustomerEmployees Worked With
June 18, 2020
not happy had car for oil change and tire rotation and balance tires . they called and said I needed rear pads and rotors. at that time they front pads were ok had car for oil change and tire rotation and balance tires . they called and said I needed rear pads and rotors. at that time they front pads were ok .at about fifteen hundred miles later had brake noise took it back and they said I needed front pads rotors in just that short time .I think that if they replaced the pads at that time it would have saved me $190. dollars .tried three times to get a respond for a answer on the issue .I have all ways given good reports on your business . sorry not this time when we picked up the car she fond a hair net type of article plus used paper towel and rubber bands she was so up set that she took it to car wash and got it cleaned More
by MCATER1
Employees Worked With
Tom Miller
June 18, 2020
First time customer at Metro Ford. Anthony and JT were great to work with. Great buying experience. Thanks for making it so easy. I appreciate it. great to work with. Great buying experience. Thanks for making it so easy. I appreciate it. More
by GREG.SCHAFFER
June 17, 2020
The service department here rocks Came in for some accessories for the car and they got me in and out way faster than expected. if anyone is looking for a good ford service department Came in for some accessories for the car and they got me in and out way faster than expected. if anyone is looking for a good ford service department in the capital region this is the one to go to More
by Donaldeden
Employees Worked With
Other Employees :
Ryan Welsh
June 16, 2020
I had a great experience at Metro Does, they made the process very easy. I live over three hours away and they had the truck ready to go for me when I arrived and made the entire transaction very smooth. process very easy. I live over three hours away and they had the truck ready to go for me when I arrived and made the entire transaction very smooth. More
by ZATOWLE
Employees Worked With
Bill Marincic
June 16, 2020
AJ, JT, and Ashlee were very helpful. They were all very polite and fun to work with. They went above and beyond to get me into my F150. Thank you polite and fun to work with. They went above and beyond to get me into my F150. Thank you More
by DORINACOTTON
June 13, 2020
Well its close to my home,I trust the service, my MKZ has been your dealership sense i bought the car in 2013 and I know the only parts that goes in my Lincoln are Motor Craft, that way she will run in top been your dealership sense i bought the car in 2013 and I know the only parts that goes in my Lincoln are Motor Craft, that way she will run in top quality. More
by VANESSABRANDOW
Employees Worked With
June 12, 2020
In and out in less than an hour!!! All of the staff are wonderful at Metro Ford. I only have my car serviced there!! Great people to do business with! wonderful at Metro Ford. I only have my car serviced there!! Great people to do business with! More
by ORMO2000
June 12, 2020
I had the pleasure to work with Nicole on purchasing a 2020 raptor. Nicole went above and beyond to make sure I got exactly what i wanted and more. Jt tibbest also went above to get me the best financing 2020 raptor. Nicole went above and beyond to make sure I got exactly what i wanted and more. Jt tibbest also went above to get me the best financing available. My hat also goes off to Dave Carach, before I left the dealership yesterday he, came out and talked to me for 15 minutes.... a big thank you to metro ford....Nicole, jt and Mr. Carach....i will definitely recommend metro ford to my family and friends More
by Tpettit
June 12, 2020
I would like to thank the Metro Ford dealership namely Sales Consultant Nicole Bellanger & Financial Advisor JT Tibbits for their dedication and professionalism in finding me the perfect vehicle, 2020 Esc Sales Consultant Nicole Bellanger & Financial Advisor JT Tibbits for their dedication and professionalism in finding me the perfect vehicle, 2020 Escape Titanium. They made buying a new vehicle a pleasurable experience. I would highly recommend Metro Ford and Nicole Bellanger. More
by Lynn Pettit
