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Metro Ford
Schenectady, NY
4,933 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,933 reviews
November 05, 2020
Great to work with. Easy process. Thanks AJ Jenn, and Yvonne, and Rob. Would def come back to buy again. Happy to work with you. Yvonne, and Rob. Would def come back to buy again. Happy to work with you. More
by JMmudrick
Verified CustomerEmployees Worked With
November 05, 2020
Not very happy with my 2016 Ford 250. I bought it brand new and have had nothing but problems with a brand new vehicle. Every couple months big bills with it new and have had nothing but problems with a brand new vehicle. Every couple months big bills with it More
by lgiardenelli
November 04, 2020
Great job! Excellent experience! Would be happy to refer anyone else. To the facility. Had a small issue after leaving which was resolved very quickly. anyone else. To the facility. Had a small issue after leaving which was resolved very quickly. More
by bhampson
November 04, 2020
Was easy to set up and work was completed quickly. Called a few days prior set up the service appointment. Dropped it off the night before and was called by noon the following day. a few days prior set up the service appointment. Dropped it off the night before and was called by noon the following day. More
by B_BENNER17
Employees Worked With
November 03, 2020
I brought my truck in for an oil change and some maintenance on the brakes. When I picked it up there were oil stains on the seat and I was quite upset. The next day I called and spoke with Jay abou maintenance on the brakes. When I picked it up there were oil stains on the seat and I was quite upset. The next day I called and spoke with Jay about the stains. He apologized and arranged for me to bring my truck back in to get it cleaned. I didn’t understand when they decided to set me up with a rental for a couple of days since I only wanted my seat cleaned, but I just went with it. When I got my truck back to my surprise the entire thing was detailed inside and out!! It looked like it was new off the showroom floor! Thank you so much to the service team at Metro! I won’t be going anywhere else😁👍 More
by LeRoy
November 03, 2020
Would not recommend doing business with Metro ford your head mechanic is very rude and not helpful in anyway his name is Rob Hitchcock you need to teach him how to deal with customers I will never bring my head mechanic is very rude and not helpful in anyway his name is Rob Hitchcock you need to teach him how to deal with customers I will never bring my vehicle there again More
by Nyblackbear59
Employees Worked With
November 03, 2020
Jen gifford was great to work with! Everything was seamless and very efficient. Highly recommend metro ford to anyone looking for a ford truck, van, or car! seamless and very efficient. Highly recommend metro ford to anyone looking for a ford truck, van, or car! More
by Jlon0203
Employees Worked With
November 03, 2020
Everyone from service to the owner had their hands on my getting me a new truck. My truck went thru the lemon law when everything was said and done I drove away with a new 2020 F150. getting me a new truck. My truck went thru the lemon law when everything was said and done I drove away with a new 2020 F150. More
by STAR969
Employees Worked With
Other Employees :
William Thorpe
November 02, 2020
Darlene was wonderful! She made me feel very comfortable and not like I was just another person. Very honest and helpful; no pressure! Thank you Darlene! and not like I was just another person. Very honest and helpful; no pressure! Thank you Darlene! More
by MelTen
Employees Worked With
November 02, 2020
As expected my service was quick relatively inexpensive and informative about the condition of my vehicle. Happy to see that the customer area was setup for social distancing. and informative about the condition of my vehicle. Happy to see that the customer area was setup for social distancing. More
by WDP519
Employees Worked With
Roger Gordon
