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Metro Ford
Schenectady, NY
4,933 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,933 reviews
November 12, 2020
Great service and they fixed my car issue very fast. The car was picked up by ford road assistance on Wednesday and Metro ford fixed the next day car was picked up by ford road assistance on Wednesday and Metro ford fixed the next day More
by ED_RABADY
Verified CustomerEmployees Worked With
Other Employees :
Roger Gordon, Tom Miller, Ryan Welsh
November 12, 2020
I was pleasantly surprised by the easy no pressure I was pleasantly surprised by the easy no pressure environment and informative expertise of the sales person. Thank you Darlene and Metro Ford for m I was pleasantly surprised by the easy no pressure environment and informative expertise of the sales person. Thank you Darlene and Metro Ford for my beautiful 2018 F150!!! I give you my highest recommendation. More
by FSTONEHOMES
Employees Worked With
November 12, 2020
Was a fast very sufficient sale, Jennifer was great picked out a car Saturday brought it home Tuesday , very friendly atmosphere and no pressure which is huge for my family, we love our new 2017 RAV 4, picked out a car Saturday brought it home Tuesday , very friendly atmosphere and no pressure which is huge for my family, we love our new 2017 RAV 4, thank you Metroford More
by ALECKSYNASKAYLA
November 12, 2020
We have called Meyro Ford several times to get a copy of a lease for a vehicle that we turned in for our cousin. We spoke with Rob and left messages on his voicemail and messages on the voicemail of a gentl a lease for a vehicle that we turned in for our cousin. We spoke with Rob and left messages on his voicemail and messages on the voicemail of a gentleman named Bill. Nobody has gotten back to this. We have left several messages. I don't understand why it's impossible to return phone calls. Especially when we need the copy of the lease for an urgent matter which we stated in our voicemails. More
by mallard12190
Employees Worked With
Rob,Bill
November 11, 2020
This is the 3rd vehicle that Anthony has sold me and each time he has fulfilled my expectations he has made us feel like family very satisfied thank you Anthony each time he has fulfilled my expectations he has made us feel like family very satisfied thank you Anthony More
by NORTRAC1
November 11, 2020
Very good service , nice people, made the experience very easy. Wish they could explain the car better, still learning and it’s a chore! They need to have a dvd to watch. easy. Wish they could explain the car better, still learning and it’s a chore! They need to have a dvd to watch. More
by CAROLSCAR
November 11, 2020
Very good customer service. Didn’t feel pressured and the Sales person was very knowledgeable about the vehicle I was interested in. This is my forth truck I have purchased from Metro. On my way to Metro I p Sales person was very knowledgeable about the vehicle I was interested in. This is my forth truck I have purchased from Metro. On my way to Metro I pass approximately five other Ford Dealerships. More
by GGUSTIN52
Employees Worked With
JJ Salerno
November 11, 2020
Not what I was used to receiving. Tech Rep did not come to tell me my vehicle was ready and hence nobody told me what service had been done on my vehicle. to tell me my vehicle was ready and hence nobody told me what service had been done on my vehicle. More
by GORDO8420
Employees Worked With
Don’t know the name of the Tech that waited on me.
November 11, 2020
I know all dealerships take several hours to finalize the deal, paperwork etc. My suggestion to Metro would be to lead the way and develop a much shorter process. deal, paperwork etc. My suggestion to Metro would be to lead the way and develop a much shorter process. More
by KIMANDFRED79
Employees Worked With
November 09, 2020
I was very impressed with the constant communication to myself and my insurance company. It was all handle by Metro Ford very easily. They took so much off my shoulders during a rough time. myself and my insurance company. It was all handle by Metro Ford very easily. They took so much off my shoulders during a rough time. More
by Vicki
Employees Worked With
Cary Peek
