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Metro Ford
Schenectady, NY
4,933 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,933 reviews
November 17, 2020
Working with Nicole was a pleasure. She was professional, kind and answered all the questions we had. She focused on us during the whole process and what we wanted. Thank you Nicole and Metro Ford for a easy kind and answered all the questions we had. She focused on us during the whole process and what we wanted. Thank you Nicole and Metro Ford for a easy shopping experience. Bill More
by BLFDchief4
Verified CustomerEmployees Worked With
November 16, 2020
Have been going to metro ford since 2011. Darlene is the best. Go there because of her. Otherwise would go elsewhere. Only complaint is no one wears a mask. Surprised you have not been shutdown. I work best. Go there because of her. Otherwise would go elsewhere. Only complaint is no one wears a mask. Surprised you have not been shutdown. I work in healthcare. Actully my whole family does. Sad to see the lack of respect. More
by DEAN.FETTER
Employees Worked With
November 16, 2020
Very helpful and understanding. Made the stress of buying a car a lot easier. Darlene was awesome and did everything she could to help me. a car a lot easier. Darlene was awesome and did everything she could to help me. More
by BIGBRI2310
Employees Worked With
November 16, 2020
Came in to have a recall taken care of on the 2013 F150 I got from a use car dealership. Should had been taken of of before I brought it. But Metro Ford took care of it. The service was super. I thank you got from a use car dealership. Should had been taken of of before I brought it. But Metro Ford took care of it. The service was super. I thank you guys I dont remember the person who took care of me in the service department so I checked them all. More
by grahamjohnb
Employees Worked With
Other Employees :
Roger Gordon, Tom Miller, Ryan Welsh
November 15, 2020
My experience at Metro Ford is always Awesome. I get fast service and a very pleasant service department. Troy Hanlon always takes very good care of me. service and a very pleasant service department. Troy Hanlon always takes very good care of me. More
by GODSGD
November 14, 2020
Bill Hearley, Troy Hanlon and Rob Hitchcock are the best in the industry.... The service and sales world should model these men in the way you should be treated in the industry.... The service and sales world should model these men in the way you should be treated More
by willbur40
November 14, 2020
got to turn my car in and get into a new Edge, all this in one day,Joe C is great sales man,deserves a bonus,I will be back in three yrs,yes, you in one day,Joe C is great sales man,deserves a bonus,I will be back in three yrs,yes, you More
by mr Jet
Employees Worked With
Joe Camuglia, William Thorpe
November 14, 2020
It’s an Excellent Place to have your Ford handled with Care, Troy Hanlon from the very first time I decided to try this Dealership He has kept my smile 😁 on ✌️ Care, Troy Hanlon from the very first time I decided to try this Dealership He has kept my smile 😁 on ✌️ More
by isaacsseguya
Employees Worked With
November 14, 2020
I'm pleased with my 2019 Ford Transit 350 XLT HD HR RDW CPO vehicle. My salesperson, Jennifer, was wonderful. She delivered my car to Syracuse. CPO vehicle. My salesperson, Jennifer, was wonderful. She delivered my car to Syracuse. More
by BRENDA.MUHAMMAD
Employees Worked With
November 13, 2020
Metro has a great bunch of friendly staff and offer reasonable prices. Very efficient with their work. highly recommend this dealership for all of your service needs. reasonable prices. Very efficient with their work. highly recommend this dealership for all of your service needs. More
by LINDS1433
Employees Worked With
Other Employees :
Roger Gordon, Tom Miller, Ryan Welsh
