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Metro Ford
Schenectady, NY
4,996 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,996 reviews
April 23, 2024
Disappointed with number of 80 mile trips each time to resolve 2 recalls over 6 weeks. Truck in shop for weeks but suspect most of time parked outside. Still don’t have a single piece of paper telling me resolve 2 recalls over 6 weeks. Truck in shop for weeks but suspect most of time parked outside. Still don’t have a single piece of paper telling me what was done to vehicle. The range is totally unreliable, coming down twice the miles driven at times. Dealer has never called to ask how truck is running. Poor experience. More
by tdorn92781
Verified CustomerEmployees Worked With
Don Eden
April 21, 2024
Communication is fairly good and very friendly. 2 hours for an oil change seems too long though. 2 hours for an oil change seems too long though. More
by RUTHIEANNIE428
Employees Worked With
April 20, 2024
Darlene was very informative and professional. She made the experience tolerable. No other comments at this time. She made the experience tolerable. No other comments at this time. More
by schultzanddooley
April 18, 2024
This was probably the easiest time I have ever had purchasing a vehicle, I would recommend to others. purchasing a vehicle, I would recommend to others. More
by Brettvanetten
April 18, 2024
Clean, skilled, good communication, met all of the needs for the service. Nice work team. for the service. Nice work team. More
by BURTINOS
Employees Worked With
April 17, 2024
Unprofessional and scam artists, try and fool you with fake deals and changing prices. Never buy from this place. fake deals and changing prices. Never buy from this place. More
by pasosg
April 17, 2024
Very professional. Lucky me my problem wasn't horrific. Kept me informed, good turn around. Lucky me my problem wasn't horrific. Kept me informed, good turn around. More
by pencils2u
Employees Worked With
April 16, 2024
A new car payment was not in the plan but Jake made the experience better than I hoped. He was respectful of my budget and helped me get the car in budget with the extras I hoped to get. experience better than I hoped. He was respectful of my budget and helped me get the car in budget with the extras I hoped to get. More
by gma94591
Employees Worked With
Jake, Bill Marincic
April 16, 2024
Friendly and knowledgeable people from the service counter and throughout the process. I get my Escape serviced here every time, even being 1.5 hours away! counter and throughout the process. I get my Escape serviced here every time, even being 1.5 hours away! More
by Rick
April 13, 2024
Great experience! Picked my truck out on a Wednesday night and it was ready the next day! Picked my truck out on a Wednesday night and it was ready the next day! More
by kellz0
