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Metro Ford
Schenectady, NY
4,996 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,996 reviews
May 20, 2024
Very poor service, then made me pay for 2 lug nuts that they broke getting off. $ 9.32 a piece. Second time I had to wait even with a set up appointment. It took 1 hour and 30 minutes for a oil change and they broke getting off. $ 9.32 a piece. Second time I had to wait even with a set up appointment. It took 1 hour and 30 minutes for a oil change and tire rotation. More
by dfchristman1963
Verified CustomerEmployees Worked With
May 20, 2024
Y'all helped me with a couple of known issues I had and one unknown with a recall. A minor issue arose after the fact and the body shop was on top of it. Kudos to Gary and the other people who work there. one unknown with a recall. A minor issue arose after the fact and the body shop was on top of it. Kudos to Gary and the other people who work there. More
by jimmyp6667
May 19, 2024
Everyone I came in contact with were very helpful and knowledgeable about the products that they sold. knowledgeable about the products that they sold. More
by DBRANCATO
May 19, 2024
This is 4th vehicle I bought from this dealership. Hope no issues with service department. Hope no issues with service department. More
by Mary Printsky
Employees Worked With
May 19, 2024
Service was very timely, the final cost was less than the original estimate, and the shuttle service was extraordinary. original estimate, and the shuttle service was extraordinary. More
by AFM362
Employees Worked With
May 17, 2024
They were a big help and a much more reasonable price than I had expected. The online appointment setup was easy than I had expected. The online appointment setup was easy More
by johnkennelty
Employees Worked With
May 17, 2024
Excellent experience from beginning to end. My Salesman, Rob Sangelo, was great to work with and got me into the vehicle I wanted and at the terms I came in with. I would recommend Metro Ford t My Salesman, Rob Sangelo, was great to work with and got me into the vehicle I wanted and at the terms I came in with. I would recommend Metro Ford to anyone! More
by kevstephcouture
May 17, 2024
He was very polite and understood our needs and wants for what we were looking for in a vehicle. He even laughed at my husband's corny jokes. And let me tell you sometimes he is the only that laughs at his what we were looking for in a vehicle. He even laughed at my husband's corny jokes. And let me tell you sometimes he is the only that laughs at his jokes. Made us feel like family. More
by MITCH
Employees Worked With
Tyler Haraden
May 15, 2024
Excellent customer service, great trade in values, great prices and availability. I’ve purchased several vehicles from metro and referred friends and family as well. prices and availability. I’ve purchased several vehicles from metro and referred friends and family as well. More
by Mbazicki
