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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
September 18, 2021
I had a great experience you guys made me feel comfortable you replaced 2 doors on my Vera and you guys did a nice speedy job Thank you comfortable you replaced 2 doors on my Vera and you guys did a nice speedy job Thank you More
by Deberryp
Verified CustomerEmployees Worked With
Other Employees :
Rob Dariano, Roger Gordon, Cary Peek
September 18, 2021
I have always been happy about my service, this time I wasn’t as happy, they still did all the warm I wanted, I know they are down on workers. wasn’t as happy, they still did all the warm I wanted, I know they are down on workers. More
by KENDECK15
Employees Worked With
Other Employees :
Roger Gordon
September 18, 2021
Had a great experience no hassle I was out of there in a Had a great experience no hassle I was out of there in a less than a half hour Had a great experience no hassle I was out of there in a less than a half hour More
by KARLA.ANN4G
September 18, 2021
My experience with Metro Ford was excellent Jenn the sales lady she was wonderful with me help me get out of my truck that I was not very happy with an into a brand new Ford explore I would highly recom sales lady she was wonderful with me help me get out of my truck that I was not very happy with an into a brand new Ford explore I would highly recommend her to anyone and highly recommend anyone to come to Ford metro to buy a vehicle. More
by MERTY518
Employees Worked With
jennifer gifford
September 17, 2021
Great service! Everyone is very professional and kept me informed about my vehicle the whole time. informed about my vehicle the whole time. More
by Vince D
September 17, 2021
Super friendly, very knowledgeable and probably the easiest and best car buying experience I've ever had. easiest and best car buying experience I've ever had. More
by KHURCHUNK
September 17, 2021
The entire operation appears to be well organized. The show room was clean, the people knew their jobs and did them without fuss. show room was clean, the people knew their jobs and did them without fuss. More
by robertblaize
September 17, 2021
really great ; outstanding people to work with; LOVE MY TRUCK thank you for everything thankyou dan and others MY TRUCK thank you for everything thankyou dan and others More
by nova12834
Employees Worked With
September 17, 2021
Initially I brought my vehicle here to get serviced I left it overnight and had an issue due to miscommunication. I brought it back to have to vehicle repaired they provided me a loaner vehicle since the left it overnight and had an issue due to miscommunication. I brought it back to have to vehicle repaired they provided me a loaner vehicle since the repair took a week. At the point I was contacted to pick up the car the extended themselves again to make things right since the repairs cost more than what was quoted and they discounted it to get the price right. They took a negative experience and provided stellar service to remedy the issue I will be coming back. More
by Adamr2189
Employees Worked With
September 17, 2021
All of the sales associates are extremely helpful and knowledgeable! Darlene was my sales associate and she was exceptional!! knowledgeable! Darlene was my sales associate and she was exceptional!! More
by JACKIETEACH
