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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
October 28, 2021
Very dissatisfied with the service team. Brought a truck in for repair, I was charged $1100 and the issue was not fixed in for repair, I was charged $1100 and the issue was not fixed More
by PARTS.VMFIRE
Verified Customer
October 28, 2021
Setting up the appointment with the service department was easy. Everyone I talked to was friendly and service was done quickly. was easy. Everyone I talked to was friendly and service was done quickly. More
by TMOTHON
Employees Worked With
Other Employees :
And 5 stars to the actual mechanic who worked on the vehicle
October 28, 2021
Metro ford is professional and they did my job well and they were honest to tell me about the next part that will finish soon on my car thank u metro ford. they were honest to tell me about the next part that will finish soon on my car thank u metro ford. More
by naseermohamed665
Employees Worked With
October 28, 2021
Salesman dan Ketchum was the best to deal with .a very good all around ,dealership good all around ,dealership More
by Lynparker
October 27, 2021
Everything worked out well only one thing I got the small repair on paint I called they would not fix they don’t fix small repairs y did I spend over a thousand dollars for this add on one is a factory defa repair on paint I called they would not fix they don’t fix small repairs y did I spend over a thousand dollars for this add on one is a factory default on door jamb an a chips on the driver door???????????? More
by JMKIEPER
October 27, 2021
very fast and clean and friendly job special thanks Troy Hanlon showing me a few settings Hanlon showing me a few settings More
by Canastra4
Employees Worked With
Other Employees :
Roger Gordon
October 27, 2021
Excellent service, prompt work, fair dealing. Will definitely go back for service again. Bought a vehicle there new; no regrets. definitely go back for service again. Bought a vehicle there new; no regrets. More
by LEGALROSS
Employees Worked With
October 27, 2021
When I requested help in understanding controls, the lady spent very little time with me. I called twice for “A.J.”, who leased me the 2021 Edge, left two messages, and he never called back I may hav lady spent very little time with me. I called twice for “A.J.”, who leased me the 2021 Edge, left two messages, and he never called back I may have been directed to wrong mailbox twice, but . . . More
by RICHARDCCOLE23
Employees Worked With
AJ
October 26, 2021
Great people and great service from the salesman to the higher bosses!! Very pleased and happy. higher bosses!! Very pleased and happy. More
by Patrick Singh
October 26, 2021
Troy and team are competent and accommodating. We are very satisfied with Metro Auto service. very satisfied with Metro Auto service. More
by AGEBELL
