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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
November 30, 2021
I brought my 2017 F3 50 in for service and at the time I bought the vehicle from Metro Ford in Schenectady the gentleman who sold me my warrantee promised me the world and every time I bring it in it’s not bought the vehicle from Metro Ford in Schenectady the gentleman who sold me my warrantee promised me the world and every time I bring it in it’s not covered for this or that I need my antenna replaced and I have the triple care plan which even states they cover antenna and brackets but they say It’s not covered when it states it is covered right in the pamphlet every time I bring the truck in for something they have an excuse and it takes forever to get anything done there really disappointed with them will not buy from them again I found out the man who sold me my warrantee was fired for lying to customers just to get them to sign More
by Secjhnny
Verified CustomerEmployees Worked With
Don eden
November 30, 2021
Darlene was very patient and helpful in selling us our truck. She went the extra step to assist us. Thank you truck. She went the extra step to assist us. Thank you More
by DWISSENB
November 30, 2021
This is the first car I have bought from a dealer and i have to say it was quick, honest, and easy. Great staff and a great long time community trusted dealership. have to say it was quick, honest, and easy. Great staff and a great long time community trusted dealership. More
by JFAVATA
November 30, 2021
We have been dealing with Metro Ford for many years. When we make an appointment they get us in and out in record time! We have dealt with Troy Hanlon and he is very knowledgeable if we have a questio When we make an appointment they get us in and out in record time! We have dealt with Troy Hanlon and he is very knowledgeable if we have a question about our car. Ken & Bette Teal More
by betteteal
Employees Worked With
November 28, 2021
The service was performed as scheduled and very quickly. Very happy with the prompt service. Very happy with the prompt service. More
by 69Boss302
Employees Worked With
November 28, 2021
Dealership was good, especially Darlene! She helped us “build” the truck. Only downside was a lack of communication when the truck was rustproofing. Went to pick up the truck and it wasn’t ready. had to g “build” the truck. Only downside was a lack of communication when the truck was rustproofing. Went to pick up the truck and it wasn’t ready. had to go back the next working day. More
by JDOBIEL
Employees Worked With
November 28, 2021
Dealership emphasized their offer of a $100 for every referral we sent them after purchasing our new car. When a friend bought a new car they sent me a $100 gift card to their service dept. I expressed m referral we sent them after purchasing our new car. When a friend bought a new car they sent me a $100 gift card to their service dept. I expressed my discontent to management of why was I not given a $100 check and instead of this gift card . Why would I need a service credit when I just bought a car with 10 miles it ? They flatly told me that was policy and that is it .I assure you that was not what all the sales people said as they asked for our referrals as we left the dealership. Made me feel like someone trying to pull one over our eyes . I assure you nothing about this dealership special enough to refer them to any one else or continue to offer then any future business ! More
by Russmetzgar
November 27, 2021
I was very happy with the service that they gave me I would recommend them to other people would recommend them to other people More
by Steveash lane
Employees Worked With
November 27, 2021
Good selection in the sales person was extremely helpful. Made buying the car very east Made buying the car very east More
by Vonbergplc
Employees Worked With
