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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
December 08, 2021
The truck service shop was very professional and nice to work with. I was very pleased with the loaner vehicle that was provided for me. Repair wii ok Eklund was all completed correctly the first time work with. I was very pleased with the loaner vehicle that was provided for me. Repair wii ok Eklund was all completed correctly the first time More
by TBOHRINGER
Verified CustomerEmployees Worked With
December 08, 2021
AJ was awesome! My wait was longer than I expected. But it was worth the wait. it was worth the wait. More
by TOSHIABROWN03
Employees Worked With
December 08, 2021
Service counter was friendly and courteous. Work was Service counter was friendly and courteous. Work was done in a timely manner and was able to get my vehicle back sooner than expected. Service counter was friendly and courteous. Work was done in a timely manner and was able to get my vehicle back sooner than expected. More
by SJAVVEDUTI
Employees Worked With
December 08, 2021
Was surprised I had leave my car the whole day to get a key cut and key reprogrammed. Which cost $400 to do. I feel robbed of my time and money. key cut and key reprogrammed. Which cost $400 to do. I feel robbed of my time and money. More
by sno717
Employees Worked With
December 07, 2021
Metro Ford not only helped me find my first car, but also helped me when it came to trading that car in for something new. Staff is very helpful and they take care of returning customers. helped me when it came to trading that car in for something new. Staff is very helpful and they take care of returning customers. More
by NICHOLAS.CALADIM
Employees Worked With
December 07, 2021
Put new tires on. When they did it chipped all my wheels! Basically told me that happens with aluminum wheels?!! Really?!! Now fighting with them to fix them!!! Ford themselves said it should never ha Basically told me that happens with aluminum wheels?!! Really?!! Now fighting with them to fix them!!! Ford themselves said it should never have happened! More
by BEDROCKINN
Employees Worked With
Nick
December 07, 2021
These are the fifteen words to fill the survey requirements but my experience was phenomenal requirements but my experience was phenomenal More
by NICKHOSKIN18
December 06, 2021
Excellent service department Highly recommended 👍 Troy Excellent service department Highly recommended 👍 Troy was extremely helpful:) Metro Ford is the go to dealer for everyone may it be parts, service Excellent service department Highly recommended 👍 Troy was extremely helpful:) Metro Ford is the go to dealer for everyone may it be parts, service, or sales! More
by Robdawg
Employees Worked With
Other Employees :
Rob Dariano, Bill Marincic
December 06, 2021
Doesn’t do what is asked. They do what is needed for them to make money and not listen to the customer. to make money and not listen to the customer. More
by Sucker
