Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 4,925 reviews
January 04, 2022
I called weeks ago about a new Maverick and they didn’t have any on the lot but assured me they would call me when they did. They called, got us in, and in a new vehicle all in the same day. Everyone was s have any on the lot but assured me they would call me when they did. They called, got us in, and in a new vehicle all in the same day. Everyone was super helpful and nice to work with! More
by BROOKEMACD
Verified Customer
January 03, 2022
The service has been great and Jay was very courteous and helpful. Will continue to use. helpful. Will continue to use. More
by KC2NDK
Employees Worked With
January 03, 2022
Respectful, Honest ,Nice and that fact that they really care about there customers, one word Amazing 👏 care about there customers, one word Amazing 👏 More
by 614r.francoRegina
Employees Worked With
Other Employees :
Rob Dariano, Roger Gordon
January 02, 2022
All the vehicles in our house hold get serviced at Metro Ford. I trust them to always do a great job. Ford. I trust them to always do a great job. More
by 2008
January 01, 2022
Exceptional service oriented personnel. Professional, Exceptional service oriented personnel. Professional, knowledgeable. Accommodating customer service. Darlene auto sales is awesome. Service dept tea Exceptional service oriented personnel. Professional, knowledgeable. Accommodating customer service. Darlene auto sales is awesome. Service dept team awesome. Provide good quality service. More
by ACANNON7
Employees Worked With
Other Employees :
Roger Gordon
January 01, 2022
The excellent customer service you received upon arrival the great sales people who don’t pressure you into anything that you don’t want and explain to you in great detail and try their best to approve what the great sales people who don’t pressure you into anything that you don’t want and explain to you in great detail and try their best to approve whatever you want to purchase. I fell like family when buying new vehicles More
by Mrfrench
December 31, 2021
Everyone is great everyone always smiling greets me by my name asks if they can get you a coffee or water let me know how long whatever they are doing is going to take name asks if they can get you a coffee or water let me know how long whatever they are doing is going to take More
by RBELANGER57
December 30, 2021
Very good experience and the people are very helpful and willing to help and explain things to you. willing to help and explain things to you. More
by BOBBI1
Employees Worked With
December 30, 2021
The employees provide very good service and are helpful. I was satisfied with their service. I was satisfied with their service. More
by Williamf_77
