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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
January 05, 2022
My experience with Metro Ford started out a bit rough. I was at the end of my lease and started my initial communication via email. I was told that the questions I had could only be answered by a leasing sp was at the end of my lease and started my initial communication via email. I was told that the questions I had could only be answered by a leasing specialist in person. The woman who I was emailing had me set up a appointment to meet with her. I walked into the dealership, talked with the person at the reception desk. I told her who I was and that I had an appointment to speak with a certain individual. Reception let the person know that I was there and for me to take a seat. 45 min goes by, still haven't spoke with anyone. At this point I'm starting to get a bit angry and ready to walk out. I spoke with reception again, told them who I was looking to speak with and that I had an appointment. A few minutes goes by, I get set up with another salesperson. Pretty much the time spent emailing was a waste of time and had to start all over again, what I was looking to do, I was at the end of my lease, ECT. Never did speak with a leasing specialist. Almost left again when I was informed by the new salesperson that I couldn't do anything with my leased vehicle, couldn't buy it (myself or the dealership), trade it or turn it in 120 days before the end of my lease. I informed them that I had 9 days left before the end of my lease. After I took the new vehicle I was looking at for a test drive and came back, I don't know if the salesperson was misinformed about things with leasing but things started to smooth out after that. The salesperson did apologize, he was easy to work with, no pressure and I picked up my new vehicle the following afternoon. More
by ECHOCS370
Verified Customer
January 05, 2022
Even though I got an oil change like always no window washer fluid was put in and the car signals that an oil change is cool don’t know why I’ve told you this before and you continue to do the same thing washer fluid was put in and the car signals that an oil change is cool don’t know why I’ve told you this before and you continue to do the same thing to me I’ll go to Ford because that’s where I’ve always been going but I’m thinking differently now because I told this to you several times and now my car says oil change deal and no washer fluid that’s very commonly done More
by Janice
Employees Worked With
January 05, 2022
I enjoyed working with Bill H. He worked with me to order my 20222 vehicle to my specifications. The vehicle successfully met my expectations. Very pleased . my 20222 vehicle to my specifications. The vehicle successfully met my expectations. Very pleased . More
by pcweafer
Employees Worked With
Bill Hurley
January 05, 2022
The transmission service and 4WD differential changes made a great improvement in my mileage and shifting firmness. made a great improvement in my mileage and shifting firmness. More
by Cliff
Employees Worked With
January 05, 2022
Fantastic service on my way from Virginia to New Hampshire, broken water pump, fixed fast. Hampshire, broken water pump, fixed fast. More
by Stan
Employees Worked With
January 05, 2022
Troy was very professional, all parts in stock, car was done on time. Very happy with service done on time. Very happy with service More
by Denton1106
January 04, 2022
Personnel at Metro were professional and service was excellent! Service was completed properly and to specs! excellent! Service was completed properly and to specs! More
by MADDIEAVENUE
Employees Worked With
January 04, 2022
Wonderful experience buying our Mach-e GT. Our salesmen was both informed and supportive (despite may far to frequent status requests). No mark up on MSRP and a fair value for our trade. Will absolutely was both informed and supportive (despite may far to frequent status requests). No mark up on MSRP and a fair value for our trade. Will absolutely do business with them again! More
by SOTEK2345
Employees Worked With
January 04, 2022
My service was exceptional. I got the Ford Escape I precisely wanted. Nicole was excellent precisely wanted. Nicole was excellent More
by BNOBLE7536
Employees Worked With
