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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
January 27, 2022
Best dealership on the planet. They keep their promises, unlike the other dealership owned by the same person. Night and day. Life is full of choices. Happiness or aggravation? I've made my choice. unlike the other dealership owned by the same person. Night and day. Life is full of choices. Happiness or aggravation? I've made my choice. More
by Tgmiller
Verified CustomerEmployees Worked With
January 26, 2022
The person that helped me, Rob Hitchcock was very Polite and very helpful and knowledgeable and very helpful and knowledgeable More
by Ed.a.seeger
Employees Worked With
January 26, 2022
It’s always a good experience at this dealership. Our last three cars have come from them great staff to work with. last three cars have come from them great staff to work with. More
by KAPUSTAY
Employees Worked With
January 26, 2022
Everyone is so friendly willing to help with any of my many questions great place to do business with many questions great place to do business with More
by RBELANGER57
Employees Worked With
January 26, 2022
5 stars for sales person Nicole Bellanger. Fantastic to work with. Unwillingness of management to negotiate at all - anything - is taking full advantage of the current market. Nicole came through with a work with. Unwillingness of management to negotiate at all - anything - is taking full advantage of the current market. Nicole came through with a $100 gift card for dealership service. That’s something. She’s solid. More
by PCZ4
January 26, 2022
Excellent communication, very well managed. Do not make promises they can not keep. Consistent updates. promises they can not keep. Consistent updates. More
by JSMITH1224
January 25, 2022
I was bringing my vehicle in for it’s 100,000 mile service. The technician told me that I needed an additional $300 brake light installed in my vehicle. My F150 dis not require a brake light, He did n service. The technician told me that I needed an additional $300 brake light installed in my vehicle. My F150 dis not require a brake light, He did not believe me, and I had to check with two other service agents. He came back, and told me that I was correct, he then met me in the service area gave me the paperwork and said you’re finish, didn’t even go over the results of my vehicle which needed some work in the future. More
by jasolghan
Employees Worked With
I do not see the service rep
January 25, 2022
Since I needed them to check out a couple things in addition to having an oil change and regular service done, I needed a loaner car as the vehicle was going to be in the shop for a few hours. Troy ma addition to having an oil change and regular service done, I needed a loaner car as the vehicle was going to be in the shop for a few hours. Troy made sure that he hooked me up with a loaner without a problem. Troy and the Metro Ford service team are always very helpful and accommodating. I was also very happy that they didn't "find" anything else to fix. More
by emd1174
Employees Worked With
January 25, 2022
Darlene was excellent the F&I department not so much.I was charged the wrong price to begin with and then repeatedly incorrect sales tax. was charged the wrong price to begin with and then repeatedly incorrect sales tax. More
by DEMARQUIS42
January 25, 2022
Excellent service, could not have been better. Very quick and professional experience deal with Bill Hurley. and professional experience deal with Bill Hurley. More
by GIXXER999
