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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,926 reviews
January 31, 2022
Very good customer service very helpful and friendly the only complaint I have is I got a new edge a week ago and the ford app is not connecting and I can not start my car and now that is getting cold out I only complaint I have is I got a new edge a week ago and the ford app is not connecting and I can not start my car and now that is getting cold out I need it. The app has been down for a week now and I’m not too happy about it they tried to connect it when I picked the car up and it’s not working and it does not come with a built in car starter and I said ok as long as I start it from the app . So hope this gets taking care of soon or else I will return it I know you have a certain amount of days to do that . Also when I picked it up there was a quarter size chip on it they noticed so that has to get fixed my mine concern is the starter . Thank you. More
by KRISTENCHASE1
Verified Customer
January 31, 2022
Awesome, prompt service! The service department is always accommodating and professional every time I come in! accommodating and professional every time I come in! More
by LCINELLI
January 31, 2022
Metro Ford was a pleasure to do business with on my new 2022 Ford Explorer. Bill Hearley was my sales person and he just made it easy. Thank you 2022 Ford Explorer. Bill Hearley was my sales person and he just made it easy. Thank you More
by jkulzer
Employees Worked With
Other Employees :
Rob Dariano, Bill Marincic
January 30, 2022
Everyone that we dealt with were respectful and courteous. We were kept informed on the progress on our vehicle and even though there were delays in getting parts due to the pandemic, they worked h courteous. We were kept informed on the progress on our vehicle and even though there were delays in getting parts due to the pandemic, they worked hard to complete our repairs in a timely manner. We highly recommend them. More
by 1957jsb
January 29, 2022
I’m very upset with the ford app being down just got a 2021 edge an can’t even use the starter from the app and it does not come with a fob hope it gets fixed quick it’s very cold out! 2021 edge an can’t even use the starter from the app and it does not come with a fob hope it gets fixed quick it’s very cold out! More
by KRISTENCHASE1
January 29, 2022
My experiences with metro have always been positive.. I find their service department to be courteous, timely and professional.. cudos to metro👍 find their service department to be courteous, timely and professional.. cudos to metro👍 More
by ROBOLIVIA16
Employees Worked With
January 28, 2022
Customer oriented business, and very welcoming atmosphere in general. I will always refer anyone to Metro Ford. in general. I will always refer anyone to Metro Ford. More
by ASEREKEDE
Employees Worked With
Other Employees :
Roger Gordon
January 28, 2022
I have been a Metro customer for sales and service for over 30 years. I am always treated with respect and fairness. over 30 years. I am always treated with respect and fairness. More
by jongriffin6
January 27, 2022
Excellent dealership, e we other a very attentive staff, very willing to listen to our needs and got us into the vehicle that we desired very willing to listen to our needs and got us into the vehicle that we desired More
by GCONNOR3
January 27, 2022
I’m in my second truck from metro and get all maintenance with them also. I am consistently met with terrific service upon each visit and won’t go anywhere else. Metro Ford has earned my repeated business. with them also. I am consistently met with terrific service upon each visit and won’t go anywhere else. Metro Ford has earned my repeated business. More
by TRAVISDILLABOUGH
