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Metro Ford
Schenectady, NY
4,927 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,927 reviews
February 18, 2022
The service center is great but they will pester you with requests for a rsting till you comply even for a simple oil change requests for a rsting till you comply even for a simple oil change More
by GEFREDERICK1
Verified CustomerEmployees Worked With
Other Employees :
Roger Gordon
February 18, 2022
The staff was Very professional and great customer service. Car was done promptly Very happy service. Car was done promptly Very happy More
by TSADER
Employees Worked With
February 18, 2022
This is my first buying experience from this Ford dealership. And all I have to say is they now have a customer for life! Huge shoutout to AJ he made the whole experience easy and even fun! dealership. And all I have to say is they now have a customer for life! Huge shoutout to AJ he made the whole experience easy and even fun! More
by rhsimmons92
Employees Worked With
AJ Denton
February 17, 2022
Had a good experience overall. I ordered my Maverick in august of 21. When it arrived ford raised the price on the vehicle and some add on I ordered. I don’t think this is right be I ordered my Maverick in august of 21. When it arrived ford raised the price on the vehicle and some add on I ordered. I don’t think this is right being I agreed on another set price to then be surprised on the increases. I also ordered the wrong bed tool box and was basically told tough nothing can be done to fix it. More
by electriccity
February 17, 2022
My sales agent was outstanding, Jennifer was friendly and caring. Very knowledgeable. About the ford line. caring. Very knowledgeable. About the ford line. More
by VINCEBONANNI
Employees Worked With
February 17, 2022
Metro Ford has proven to be excellent in their service and sales department. I continue to get my vehicle service there for all needs. They make it easy to make appointments and I am in and out of there i and sales department. I continue to get my vehicle service there for all needs. They make it easy to make appointments and I am in and out of there in no time at all thank you More
by TRACYKIM428
Employees Worked With
February 17, 2022
Awesome service! ! Service Dept reps are courteous and very helpful and efficient!! Would highly recommend them! ! Service Dept reps are courteous and very helpful and efficient!! Would highly recommend them! More
by ronnigru
February 16, 2022
This was, mostly, a smooth, hassle free transaction. Dan Cole went the extra distance to make sure that that was the case. Metro had what I wanted in stock, other dealerships didn’t, and weren’t willing Dan Cole went the extra distance to make sure that that was the case. Metro had what I wanted in stock, other dealerships didn’t, and weren’t willing to even communicate. More
by ALLANBARGER
Employees Worked With
Dan Cole, Bill Marincic
February 16, 2022
There was a safety recall for my Ford Fusion. Metro got me in, and fixed my car, and all remaining recall items. It was completed before i expected. The dealer where i bought my car still hasn Metro got me in, and fixed my car, and all remaining recall items. It was completed before i expected. The dealer where i bought my car still hasn't called me back. Thank you, Metro Ford! More
by COMSTOCK0
Employees Worked With
