Mercedes-Benz of Silver Spring - Service Center

Last year, I took my GLS 450 to this dealership for air conditioner malfunction. I must have gone to the dealership at least three times for the same problem. For the first couple of visits, it was as if I conditioner malfunction. I must have gone to the dealership at least three times for the same problem. For the first couple of visits, it was as if I did not know what I was saying. I likened the visit to telling my doctor that I was having a headache and he was saying, "no, you do not have a headache go home". The problem was that the AC was blowing hot air. After charging to diagnose the problem on the first visit, no problem was found. On the second or third visit, some supposed door panels were changed at my expense and that did not resolve the problem. On the fourth visit which was in Fall of 2023, another check was ran. This time, I was told to bring the car back in summer of 2024 when the weather had warmed up. This May, I took the vehicle back. After the diagnosis, I was told that the climate control system needed to be changed for over $1,871.86. I would have gone for it except that, there was a disclosure that it may have electrical fault in AC system and/or wiring harness issue, which may require further testing and disassembly. This time they said the diagnostic charges was $400+. When I complained, they said they gave me a discount of about $35 bringing the cost down to $381.17. Obviously, they did not have an idea what was wrong and was playing trial and error. If past experience is an indication, I know I will be coming back for an electrical work that will cost me in excess of $5K. It was time to look for an honest dealership. No more. Enough. More

Nice job on time . I do all my future maintenance services from this biickchanny location. I do all my future maintenance services from this biickchanny location. More

Elio is great! I've been a client of his for over 10yrs. Great honest service provider! Highly recommended!! I've been a client of his for over 10yrs. Great honest service provider! Highly recommended!! More

My experience got off to a bad start because I made an appointment but it was only AFTER I dropped off the car at the scheduled time and was sitting in the waiting room for 30min that I was informed that appointment but it was only AFTER I dropped off the car at the scheduled time and was sitting in the waiting room for 30min that I was informed that they could not look at the car for 2-3 days. This seems to ignore the whole point of making an appointment and made me feel like maybe since it was my first time at this dealer that the other customers were far more important. It doesn't seem like it would have been too hard to inform me about this when my appointment was confirmed so I could have planned accordingly. Once they got to my car I was satisfied with the work done though I didn't get the car back until the end of the week. They also recommended a new battery and I think $500 to replace a battery is pretty wild even for a dealership. Greg was very nice but a bit hard to get in touch with the first few days when I was trying to understand how long my car had to be left there waiting to be looked at. More

Amazing experience today with Service Manager Tom Rodkey! He is incredibly knowledgeable, very personable, efficient and customer focused. If you have an issue with your Mercedes, make sure to visit Merced He is incredibly knowledgeable, very personable, efficient and customer focused. If you have an issue with your Mercedes, make sure to visit Mercedes of Silver Spring and ask for Tom Rodkey as he truly values the customer and is driven to solve your problem! Thank you Tom for an amazing experience today and I will always bring my new Mercedes to you all in the future if I have any service needs. Bravo on a job well done! More

Excellent service delivery . The attendant was warm and gave precise answers. I was given a loaner car and got my car at the right time. Very nice The attendant was warm and gave precise answers. I was given a loaner car and got my car at the right time. Very nice More

Wow, this is not to bring no one down but sharing what I’ve been thru just with a car that will be fix in less than a week. Robert Marr got my car in the service shop for over 3 weeks now, he’s not willin I’ve been thru just with a car that will be fix in less than a week. Robert Marr got my car in the service shop for over 3 weeks now, he’s not willing to help or make sure your car gets out of there. He lack good communication and lack of Respect. Called them All day long but still my car not starting meanwhile they can fix it.so please some help because it’s still in there and I don’t know what to do. More

The best service person I have ever had his name is Greg at silver Springs Mercedes-Benz at silver Springs Mercedes-Benz More

Wonderful customer service Elio answered all my questions and exceeded my expectations! I’m truly happy with my service! and exceeded my expectations! I’m truly happy with my service! More

I've been a satisfied customer with this dealership for over FIFTEEN (15) years. During that time I've owned 5 Mercedes vehicles that were serviced by this dealership. So surpisingly, I was extremely dis over FIFTEEN (15) years. During that time I've owned 5 Mercedes vehicles that were serviced by this dealership. So surpisingly, I was extremely disappointed working with Robert Marr. Unlike past service advisors, Robert Marr did not keep me updated in a timely manner about my vehicle although it had been in the service department for over 12 days. I would only receive a vague text message after several days during the interim that did not provide any actual insight regarding status of my vehicle. He also did not respond to text messages. When I would eventually call due to his unrespponsiveness, he seemed bothered and actually stated that my questions about my inquiry was "SILLY". He was also argumentative during my last communication with him. Note that we only talked maybe twice over a 2.5 week period. Naturally, I was completely offended and made it clear that he was being disrepectful, not only to me as an adult, but as a long time customer who has been supporting this dealership for over 15 years. I hesitated to write this comment because it's unclear whether there will be an actual response by management, but I was compelled to share my disapointment about this bad experience. I was so disapointed that I immediately visited the Catonsville Mercedes dealership to evaluate as a possible alternative for my future service and maintanence needs. More