Mercedes-Benz of Silver Spring - Service Center

Excellent Service. Excellent Human Beings especially my Service Agent, Elio Ayala. I will recommend him any day for any one. His personal respect for customers is beyon Excellent Human Beings especially my Service Agent, Elio Ayala. I will recommend him any day for any one. His personal respect for customers is beyond belief. How he will approach you and accord you the courtesy and explain things are beyond my comprehension. He is an absolute perfection of a Customer Service Agent. More

I am very pleased with the Customer service I receive at Mercedes Benz Of Silver Spring. My service representative, Mr Marr is very professional and very helpful Mercedes Benz Of Silver Spring. My service representative, Mr Marr is very professional and very helpful More

I enjoy taking my car here for service. My service representative is very patient and helpful. My service representative is very patient and helpful. More

Ask for Steve and Lovence! I will always go to Silver Springs outstanding service! Excellent I will always go to Silver Springs outstanding service! Excellent More

The workers are polite, friendly and always out welcoming, and willing to help. They have a strong team working together. welcoming, and willing to help. They have a strong team working together. More

Last year, I took my GLS 450 to this dealership for air conditioner malfunction. I must have gone to the dealership at least three times for the same problem. For the first couple of visits, it was as if I conditioner malfunction. I must have gone to the dealership at least three times for the same problem. For the first couple of visits, it was as if I did not know what I was saying. I likened the visit to telling my doctor that I was having a headache and he was saying, "no, you do not have a headache go home". The problem was that the AC was blowing hot air. After charging to diagnose the problem on the first visit, no problem was found. On the second or third visit, some supposed door panels were changed at my expense and that did not resolve the problem. On the fourth visit which was in Fall of 2023, another check was ran. This time, I was told to bring the car back in summer of 2024 when the weather had warmed up. This May, I took the vehicle back. After the diagnosis, I was told that the climate control system needed to be changed for over $1,871.86. I would have gone for it except that, there was a disclosure that it may have electrical fault in AC system and/or wiring harness issue, which may require further testing and disassembly. This time they said the diagnostic charges was $400+. When I complained, they said they gave me a discount of about $35 bringing the cost down to $381.17. Obviously, they did not have an idea what was wrong and was playing trial and error. If past experience is an indication, I know I will be coming back for an electrical work that will cost me in excess of $5K. It was time to look for an honest dealership. No more. Enough. More

Nice job on time . I do all my future maintenance services from this biickchanny location. I do all my future maintenance services from this biickchanny location. More

Elio is great! I've been a client of his for over 10yrs. Great honest service provider! Highly recommended!! I've been a client of his for over 10yrs. Great honest service provider! Highly recommended!! More

My experience got off to a bad start because I made an appointment but it was only AFTER I dropped off the car at the scheduled time and was sitting in the waiting room for 30min that I was informed that appointment but it was only AFTER I dropped off the car at the scheduled time and was sitting in the waiting room for 30min that I was informed that they could not look at the car for 2-3 days. This seems to ignore the whole point of making an appointment and made me feel like maybe since it was my first time at this dealer that the other customers were far more important. It doesn't seem like it would have been too hard to inform me about this when my appointment was confirmed so I could have planned accordingly. Once they got to my car I was satisfied with the work done though I didn't get the car back until the end of the week. They also recommended a new battery and I think $500 to replace a battery is pretty wild even for a dealership. Greg was very nice but a bit hard to get in touch with the first few days when I was trying to understand how long my car had to be left there waiting to be looked at. More

Amazing experience today with Service Manager Tom Rodkey! He is incredibly knowledgeable, very personable, efficient and customer focused. If you have an issue with your Mercedes, make sure to visit Merced He is incredibly knowledgeable, very personable, efficient and customer focused. If you have an issue with your Mercedes, make sure to visit Mercedes of Silver Spring and ask for Tom Rodkey as he truly values the customer and is driven to solve your problem! Thank you Tom for an amazing experience today and I will always bring my new Mercedes to you all in the future if I have any service needs. Bravo on a job well done! More