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Mercedes-Benz of Silver Spring - Service Center

Silver Spring, MD

4.7
336 Reviews

336 Reviews of Mercedes-Benz of Silver Spring - Service Center

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January 16, 2023

I had several issues to be addressed. The dealership handled all of problems with excellent skill and expertise. More

by bhhudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Ayala
Jan 18, 2023 -

Mercedes-Benz of Silver Spring responded

Hi Bhhudson, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 30, 2022

Nice people friendly dealership! Great customer service and knowledgeable sales associates. Friendly parts department workers! More

by aaron2.jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 14, 2022

I wanted to give a big shout to Tom and his team. We don't know each other, but he took the time out of his day to fit service my daughter's car in because she was having some issues. I appreciate yo More

by RobK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 10, 2022

Mercedes of Silversprings has been to me a Great place to get my 5 Mercedes cars service when needed. More

by g.r.gruel007@gmai.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 06, 2022

I would recommend everyone to always buy their car from Ashley at Mercedes Benz of Silver Spring for life More

by Rickjr22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Ellis
Dec 08, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 01, 2022

Grateful to be a part of EXCELLENCE! Greg Andre was professional, efficient, knowledgeable, caring & patient. More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Mercedes-Benz of Silver Spring responded

Hi Sandra, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. Our team is available should you require any extra help.

December 01, 2022

I just had my car serviced and ,the service was very good and my service supervisor Robert was very nice, helpful and experienced More

by Aref
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Fischer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalil Nuri, Blair Shepherd
Dec 03, 2022 -

Mercedes-Benz of Silver Spring responded

Hi Aref, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

November 04, 2022

Excellent customer service. Service advisor prompt and efficient detailed. Waiting area clean didn’t have to wait long. More

by mitch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Mercedes-Benz of Silver Spring responded

Hi Mitch, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 03, 2022

Not just one of my favorite dealerships, one of my favorite places to be in the whole world More

by LevelHeader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elefantis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorit Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Rodkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 12, 2022

It is close to my resident. The staff are wonderful and very professional and the location is easily accessible. More

by boludunni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Oct 15, 2022 -

boludunni responded

Mr. Robert Marr is an all rounder in effectiveness and human relations. I will not leave servicing my car with your service office as long as Mr. Marr is with you.

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