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Mercedes-Benz of Silver Spring - Service Center

Silver Spring, MD

4.7
330 Reviews

330 Reviews of Mercedes-Benz of Silver Spring - Service Center

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December 01, 2022

I just had my car serviced and ,the service was very good and my service supervisor Robert was very nice, helpful and experienced More

by Aref
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Fischer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalil Nuri, Blair Shepherd
Dec 03, 2022 -

Mercedes-Benz of Silver Spring responded

Hi Aref, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

November 04, 2022

Excellent customer service. Service advisor prompt and efficient detailed. Waiting area clean didn’t have to wait long. More

by mitch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Mercedes-Benz of Silver Spring responded

Hi Mitch, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 03, 2022

Not just one of my favorite dealerships, one of my favorite places to be in the whole world More

by LevelHeader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elefantis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorit Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Rodkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 12, 2022

It is close to my resident. The staff are wonderful and very professional and the location is easily accessible. More

by boludunni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Oct 15, 2022 -

boludunni responded

Mr. Robert Marr is an all rounder in effectiveness and human relations. I will not leave servicing my car with your service office as long as Mr. Marr is with you.

October 07, 2022

This has been my go to dealership to maintain my vehicle since my purchase. The staff in its entirety has been personable and pleasant and make you feel comfortable knowing they will keep you informed of t More

by GR Caddle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celestine Lovence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Acevedo
Oct 11, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 26, 2022

This one ofthe11111111-. Very excellence for customer service. I’m so Happiness when see every people. Thank you so much Mr.Juan easylle! More

by Vividnailsbaltimore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Elio Ayala
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Marr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Ayala
Sep 28, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 08, 2022

Very professional, competent, excellent environment, Very friendly staff and my service advisor, Robert, is a very humane , knowledgeable individual who takes time to explain the issues to the customer. More

by joseph.asike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2022 -

Mercedes-Benz of Silver Spring responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

September 01, 2022

Excellent In Every Area Possible Especially Time Management And Customer Response Time ! Would definitely recommend this dealership to anyone More

by donseason125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 23, 2022

MB of Silver Spring has dedicated service advisors, who are very courteous in providing service advice. More

by scaternor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Mercedes-Benz of Silver Spring responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 20, 2022

Located 3miles from my home Attentive staff that is cooperative with my time needs. Helpful in many ways More

by rawls15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

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