Mercedes-Benz of Silver Spring

This is our 5th new car sale at Herb Gorden Mercedes. They know us and treat us very well. We will always go back there. They know us and treat us very well. We will always go back there. More

This is my third time leasing with this dealer. I have had Lovence as my Saleman during all of these process and the staff is very friendly. My lease vehicles are always off the showroom. I would recommen had Lovence as my Saleman during all of these process and the staff is very friendly. My lease vehicles are always off the showroom. I would recommend this dealer to anyone in search of a new or used Mercedes because the warm welcome you receive when you first walk in the door is worth the time you have to wait. If you are looking for a highly Professional Saleman ask for Celestin Lovence when you arrive, He will be with you until you drive off the lot with your car. Thank for excellent service More

The whole team was phenominal. Don't want to call out names and accidentally forget someone :-). The atmosphere, friendliness, care, and concern of my needs were all met. Awesome dealership and team. Kee names and accidentally forget someone :-). The atmosphere, friendliness, care, and concern of my needs were all met. Awesome dealership and team. Keep up the good work. More

Great service and great people. I look forward to working with them again in the future! We told them what we were looking for and they took the time to find the vehicle that fit our needs. It was a working with them again in the future! We told them what we were looking for and they took the time to find the vehicle that fit our needs. It was a great experience!! T. Moore More

I had visited two other dealerships .One was Ellicott City , Maryland .I had been so disappointed from that experience that I walked out of the dealership on Route 40 Ellicott City ,Maryland . I had City , Maryland .I had been so disappointed from that experience that I walked out of the dealership on Route 40 Ellicott City ,Maryland . I had visited this dealship on the way home from work. I was pleasantly surprised with the warm greeting from everyone . I also had gone to the dealership on Route 113 in Salisbury,MD. and was also greeted with warmth , but not like Briggs Chaney in Silverspring .I was called by the sales person and he left a message (" if I had made up my mind ( no pressure) I had previously explained that I was shopping -looking for a good buy .I called the Sales Rep and left a message at the Silverspring dealership. He had left a pleasant experience .I returned . All the sales personnel were pleasant assuring that I was comfortable . I was shown the colors that I had asked to see. My purchase was painless. I didnt have to wear temp(paper) tags.I drove away and was told that my old vehicle was ok until Icould later return with a second driver .Even though I had purchase the lower priced Mercedes they treated as though I had purchased the most expensive vehicle on the lot . More

Russ the rookie, will be a great asset to MB. We felt he took care of every detail of our car purchase. Ray, the GM is wonderful. He made the car buying experience pleasurable. Hopefully, this car will las took care of every detail of our car purchase. Ray, the GM is wonderful. He made the car buying experience pleasurable. Hopefully, this car will last a lifetime, if not we would definately go back to Mile one in Silver Spring again. More

The buying experience was very professional and well worth our time. This dealership has a superb team and it was our pleasure to join the Mercedes Benz Family with the dealership in Silver Springs. worth our time. This dealership has a superb team and it was our pleasure to join the Mercedes Benz Family with the dealership in Silver Springs. More

Problems were solved and I was treated fairly and with respect. Excellent experience under the circumstances. I was transferred to a new car and my costs were absorbed in a very acceptable manner. I can’t respect. Excellent experience under the circumstances. I was transferred to a new car and my costs were absorbed in a very acceptable manner. I can’t tell you how pleased I am and what a great dealership to work with. More

This is by far the most professional, friendliest and courteous Benz dealership i've ever been to. Also, they knew the vehicle inside and out. They even drove to our house to make sure the crossover w courteous Benz dealership i've ever been to. Also, they knew the vehicle inside and out. They even drove to our house to make sure the crossover would fit in our garage. Wow!!!! More

Lovence provided excellent customer service and I am very happy with my lease. Staff was friendly and informative. I would highly recommend this Mercedes dealership happy with my lease. Staff was friendly and informative. I would highly recommend this Mercedes dealership More