Mercedes-Benz of Silver Spring

Great Experience! This was my first time buying a relatively expensive car, and I was pretty anxious coming in. Kane took us in and was very courteous, friendly, & funn This was my first time buying a relatively expensive car, and I was pretty anxious coming in. Kane took us in and was very courteous, friendly, & funny, and made the entire process comfortable and painless. He personally cared about my satisfaction and went above and beyond to ensure it. It took longer than expected to decide and complete the sale, but Kane was very patient throughout the whole process. It was a great pleasure dealing with Kane from Silver Spring. When I returned back to the dealership for some lingering questions about using the car, the staff at Silver Spring were very helpful in ensuring that all my questions and concerns were taken care of. Very satisfied overall and highly recommend this dealership More

"Customer For Life" Casey was Awesome! I spoke with Casey via telephone and explained to him in detail the vehicle that I was seeking. He went above and beyond to ensure Casey was Awesome! I spoke with Casey via telephone and explained to him in detail the vehicle that I was seeking. He went above and beyond to ensure a smooth transaction. His customer service was impeccable. My wife and I were very pleased with his knowledge and attention to detail. Casey, not only sold us a great vehicle (ML63 AMG), he personally transported it from another dealer and had it ready when we arrived. It was truly a pleasure working with Casey. More

An evening at silver spring Mercedes benz Casey Stephens is our guy ! I thought I am very lucky to find him at the Mercedes Benz of Silver Sripn in Briggs Chaney rd silver spring . Casey is ju Casey Stephens is our guy ! I thought I am very lucky to find him at the Mercedes Benz of Silver Sripn in Briggs Chaney rd silver spring . Casey is just amazing sales person with very friendly approach he is very patient in answering all your doubts n questions , he basically on the buyers side , I bought a used GL450 and it was an great experience with Casey , I would recommend Casey for all your car purchases from Benz of Silver spring More

The 'BEST' Dealership I purchased my 1st Mercedes Benz in 2016 and nothing but great experience from Sales (C Lovence), Sales Manager (K Nichols) and Service Advisor (J Jen I purchased my 1st Mercedes Benz in 2016 and nothing but great experience from Sales (C Lovence), Sales Manager (K Nichols) and Service Advisor (J Jennings). It was such a great experience that I recently purchased my 2nd vehicle from Mercedes Benz of Silver Spring AGAIN! They go 'above & beyond' in my opinion and what dealerships should aspire to be. More

Service Every time when I get my service I have a really good experience with Jai is the best service advisor, very honest and very helpful. I really recommen Every time when I get my service I have a really good experience with Jai is the best service advisor, very honest and very helpful. I really recommend him for any service you need for your car. More

Outstanding Customer Service - Darryl Minerve June 2017 I purchased a new GLE-350. It was a 35th work anniversary gift to myself. The sales person (Darryl) made the experience pleasurable. His k June 2017 I purchased a new GLE-350. It was a 35th work anniversary gift to myself. The sales person (Darryl) made the experience pleasurable. His knowledge and customer care skills were truly appreciated. No hard sell on his behalf rather his focus was on meeting my requirements. I've been know to be aggressive but Darryl steered me in the right direction. MB of Sliver Spring hopefully values the resource that have , because of him personally . I own 3 MB but this was the best buying experience to date. Regards More

Theo is awesome! I was in the market for a new car I knew Mercedes was my first choice. Walked in and was immediately greeted by Theo, he was very knowledgeable and go I was in the market for a new car I knew Mercedes was my first choice. Walked in and was immediately greeted by Theo, he was very knowledgeable and got an idea of the type of car I was looking for and had me test drive a couple I feel in love and he set the bar high for sure so when I went to other dealers to get an idea nothing really stood out as much as Mercedes. To class customer service ended up getting an amazing car! Give this guy a raise! Thanks!! More

Great Experience I initially worked with another Mercedes Benz (MS) Dealership in the Maryland area. When I opened the True Car app on my phone and made an inquiry ab I initially worked with another Mercedes Benz (MS) Dealership in the Maryland area. When I opened the True Car app on my phone and made an inquiry about a GLS 450 through MS Silver Spring. I was contacted by Khalil, who immediately asked if he could help me in my search for my vehicle of choice. I gave Khalil a hard ceiling for what I intended to spend and what options I expected to have included. Within a day, Khalil responded with a vehicle that fit my criteria or preference. I expected a lot and the other dealership was not willing to meet my criteria. MS Silver Spring met and exceeded my expectations. They honored their word as far as pricing and I could not be happier in my experience. The manager that approved the deal was fantastic as well. In all, "Great Experience." More

Good service I got in a car accident and my car was at the Mercedes dealership to get repaired. O’Riley was a great help; he was always giving me updates on my car I got in a car accident and my car was at the Mercedes dealership to get repaired. O’Riley was a great help; he was always giving me updates on my car. He also, tried to stay in contact with my insurance company. I was impressed with continuous text messages, stating exactly what was done and what is recommended to be done with the car. More