Mercedes-Benz of Silver Spring

Outstanding Customer Service - Darryl Minerve June 2017 I purchased a new GLE-350. It was a 35th work anniversary gift to myself. The sales person (Darryl) made the experience pleasurable. His k June 2017 I purchased a new GLE-350. It was a 35th work anniversary gift to myself. The sales person (Darryl) made the experience pleasurable. His knowledge and customer care skills were truly appreciated. No hard sell on his behalf rather his focus was on meeting my requirements. I've been know to be aggressive but Darryl steered me in the right direction. MB of Sliver Spring hopefully values the resource that have , because of him personally . I own 3 MB but this was the best buying experience to date. Regards More

Theo is awesome! I was in the market for a new car I knew Mercedes was my first choice. Walked in and was immediately greeted by Theo, he was very knowledgeable and go I was in the market for a new car I knew Mercedes was my first choice. Walked in and was immediately greeted by Theo, he was very knowledgeable and got an idea of the type of car I was looking for and had me test drive a couple I feel in love and he set the bar high for sure so when I went to other dealers to get an idea nothing really stood out as much as Mercedes. To class customer service ended up getting an amazing car! Give this guy a raise! Thanks!! More

Great Experience I initially worked with another Mercedes Benz (MS) Dealership in the Maryland area. When I opened the True Car app on my phone and made an inquiry ab I initially worked with another Mercedes Benz (MS) Dealership in the Maryland area. When I opened the True Car app on my phone and made an inquiry about a GLS 450 through MS Silver Spring. I was contacted by Khalil, who immediately asked if he could help me in my search for my vehicle of choice. I gave Khalil a hard ceiling for what I intended to spend and what options I expected to have included. Within a day, Khalil responded with a vehicle that fit my criteria or preference. I expected a lot and the other dealership was not willing to meet my criteria. MS Silver Spring met and exceeded my expectations. They honored their word as far as pricing and I could not be happier in my experience. The manager that approved the deal was fantastic as well. In all, "Great Experience." More

Good service I got in a car accident and my car was at the Mercedes dealership to get repaired. O’Riley was a great help; he was always giving me updates on my car I got in a car accident and my car was at the Mercedes dealership to get repaired. O’Riley was a great help; he was always giving me updates on my car. He also, tried to stay in contact with my insurance company. I was impressed with continuous text messages, stating exactly what was done and what is recommended to be done with the car. More

Thank you Theo & Team! What a wonderful experience! We had visited several other dealerships during our hunt and because of the attention, respect and true customer service What a wonderful experience! We had visited several other dealerships during our hunt and because of the attention, respect and true customer service we received from Theo, we decided to buy MBZ! We will be loyal to MBZ Silver Spring and bring our car for service here because they know the meaning of valued customers. We will be returning to Theo for our next car purchase as well, no doubt! I recommend all those looking for a pleasant car buying experience to go and see Theo! A VERY HAPPY CUSTOMER! More

Best dealer!!! Thank you Khalil!!!! Just got my new ride here today. Visited other MB dealerships in Bethesda and Arlington but this location is the best!!! Best customer serice, best pr Just got my new ride here today. Visited other MB dealerships in Bethesda and Arlington but this location is the best!!! Best customer serice, best professionals, best eveything!!! Khalil is my salesman and he is extremely helpful and professional. He is very patient with me checking different models, vehicles, and road test on all of them. He helped my with the great price and even insurance policy!! I just want to express my appreciation to Khalil and the whole MB team here at the silver spring!!! Thank you!!! More

Thank you so much! I had to trade in my cla 250 limited edition orange :(. Have to admit I was nervous about what to get and was apprehensive as to what vehicle model su I had to trade in my cla 250 limited edition orange :(. Have to admit I was nervous about what to get and was apprehensive as to what vehicle model suits my driving needs. I went to see Ashlee Walton and I could tell immediately she understood what would be perfect for me. I blindly allowed her to pick two vehicle options and she literally picked the exact style of vehicle i had in mind. Not to mention I left with an amazing deal and am totally in love with my c300!! I will be returning surely :) . Each vehicle I've gotten from this dealership has been a head turner and it was only days of taking my new baby off the lot that a family friend was convinced to go see Ashlee because they fell in love with my car as well!! Ashlee your amazing <3 More

Great Experience Chris has made each experience coming to the service center quick, professional and easy! No matter which vehicle I am in I would like to continue dea Chris has made each experience coming to the service center quick, professional and easy! No matter which vehicle I am in I would like to continue dealing with him for sure. Thanks again :) More

Your worth it to James McDonald Went through divorce, my credit shot then my vehicle died on me and James understood my situation. James went to great lengths and multiple finance co Went through divorce, my credit shot then my vehicle died on me and James understood my situation. James went to great lengths and multiple finance corporations till he could find someone willing to extend credit and bridge my awful situation for a brighter result. Another Benz dealer sent me an email stating I was denied credit and good luck, I responded " thank you but not all dealers are created equally and I'm driving my new CLA now!!!" More

A very professional service. Starting from the first phone call to purchasing my car, their service had been very special. Specially Ashlee Walton has been awesome and very helpfu Starting from the first phone call to purchasing my car, their service had been very special. Specially Ashlee Walton has been awesome and very helpful. More