Mercedes-Benz of Silver Spring

Ashlee Walton was amazing! I came in on President's Day weekend with the intention of just test driving a few certified/used cars and ended up driving out with a brand new 2017 I came in on President's Day weekend with the intention of just test driving a few certified/used cars and ended up driving out with a brand new 2017 GLA. I originally planned to wait a few months to a year before making a purchase, however between the amazing service and phenomenal deal I got, I couldn't pass up the opportunity. Ashlee made the entire process quick and easy and was incredibly knowledgeable about all of the cars I test drove. There was absolutely no pressure from her to purchase a vehicle; in fact the first thing she asked was when I was thinking about buying and she commended my forethought to do numerous test drives before committing. Ashlee took the time to explain features of the Mercedes Me app--to include the light/horn button. Most men would have glossed over such a seemingly innocuous feature, however for women to have the option to potentially startle someone lurking a bit too close to the car (especially at night) this is GREAT. Overall it was a great experience and one that has turned me from a Volvo lover to a Mercedes lover! More

Jason Rayner made us choose this dealer! I would like to compliment Jason Rayner for outstanding customer service during our search for a GLA 250. My wife and I dealt with several of your co I would like to compliment Jason Rayner for outstanding customer service during our search for a GLA 250. My wife and I dealt with several of your competitors before choosing MB of SS. The number one reason for our choice was Mr Rayner's honesty and hard work! Although your dealership was quite busy, Mr Rayner made us feel like VIPs and gave us a great value. More

Josephine Baker Excellent Sales and Customer Service Josephine Baker provides excellent customer service, very knowledgeable about the different Mercedes products that are available to the customers. Sh Josephine Baker provides excellent customer service, very knowledgeable about the different Mercedes products that are available to the customers. She respects the customer time, listens very well, patient and deliver exactly what will give the customer a great experience shopping for a car at Mercedes Benz. I looking forward to working with you as my customers sales representative. More

Car purchase Bought my car almost 2 years ago and still pleased with my salesman James McDonald. I told him I'll be back in a couple years for another. When the c Bought my car almost 2 years ago and still pleased with my salesman James McDonald. I told him I'll be back in a couple years for another. When the car comes in for service he always checks to make sure everything is going well. More

Excellent sales/ Customer Service / James McDonald I recently purchased a 2017 CLA 250 I could not be more happier with my purchase. I was referred to James McDonald by my sister, he made my purchase s I recently purchased a 2017 CLA 250 I could not be more happier with my purchase. I was referred to James McDonald by my sister, he made my purchase so easy. With his experience, warm smile and pleasant customer service it made it so comfortable for me to decide on my purchase even when I wasn't sure what I wanted. I would definitely refer him to anyone who would be lookin to purchase a car from Mercedes Benz. More

First Maintenance Visit for 2016 C63 High marks for this dealer! I've owned a lot of cars and always use dealers to service my vehicles. This was a stand-out experience that surpassed a High marks for this dealer! I've owned a lot of cars and always use dealers to service my vehicles. This was a stand-out experience that surpassed any of my other dealerships. Two reasons: Personal attention from the manager and respect for my time. The job was done well and promptly and I was treated like a VIP from start to finish. Thanks Adam! More

Tony Zelaya was a class act. A smooth process all around. I've always admired the Mercedes E63 AMG. It is arguably the highest performing sedan available on the market and now its mine. I was going to wai I've always admired the Mercedes E63 AMG. It is arguably the highest performing sedan available on the market and now its mine. I was going to wait for the 2017 year to come out however, when I saw the redesign, I felt the 2016 was the better deal for my tastes. Living in NJ, I went to several local Mercedes dealerships and even went to the Manhattan dealership but none of the dealers had any more E63s available in the inventory and the ones available were without any options. I went on autotrader and found the E63, with options I was interested in in Silver Spring. I called the dealership and was connected with Tony. Right away, Tony took the initiative to cut a deal with me that I couldn't refuse. He was extremely expeditious with his service - within a day of calling, a deal was made. As I love to drive, rather than having the car dropped off to me in NJ - I took a train to Maryland from NJ. Tony picked me up at the train station, provided me lunch knowing full well that I would be hungry. Dealing with Pedro Delgado in finance was seamless. After the deal was done, Tony sat with me and showed me many of the features (though I was getting impatient because I just wanted to drive!). He has all the little things already thought of - for example, I brought my EZ pass to drive home - he had velcro strips in his desk to set up my EZ Pass so it didn't slide everywhere. Despite the distance from my home, I will certainly do business again with Tony. He is personable and gets things done quickly. I really appreciate his service, which was second to none. More

My first Mercedes-Benz - Thanks Tony Zelaya My new 2017 Mercedes-Benz, GLE 350 4Matic SUV – Silver Springs, MD Last year I retired from the military after 25 years of service and finally sett My new 2017 Mercedes-Benz, GLE 350 4Matic SUV – Silver Springs, MD Last year I retired from the military after 25 years of service and finally settled down in beautiful Rockville, Maryland. As my wife and I scouted out the near-by areas we stopped at the Mercedes Benz Dealership in Silver Springs, MD. We were browsing when we met Tony Zelaya . I dislike buying a car from dealerships, but Tony’s demeanor and approach quickly dispelled my anxiety and we were talking about his favorite topic - cars. I explained our purchase timeline and price point. Despite our late un-announced arrival, Tony sat with my wife and me and answered every question without pressure. As Tony went to grab a cup of coffee for my wife we saw pictures of his family arranged around his desk. I found this to be inviting and it left an impression I would recall one year later. After a year of careful savings and planning we went back to the Mercedes-Benz dealership of Silver Springs, unannounced of course. We immediately found Tony and explained how we were ready to buy our first Mercedes-Benz. Once again, at no time did I feel pressure to make a decision on our purchase. I was up front and explained exactly what I wanted in a car. Let’s just say I got everything I wanted and a whole lot more. The best part is that Tony helped me to stay on budget he also explained each step of the purchasing process and what would happen next. I honestly felt like Tony was my Agent and working hard to represent my needs. When I met the sales manager I thought all the progress I had made was about to be flushed down the toilet but I was wrong. When I went to the finance manager, once again I thought all the progress I had made was going to end, and once again I was wrong. The entire process went exactly as Tony described. I am proud to say that I am now the happy owner of the 2017 GLE350 4MATIC SUV | Mercedes-Benz. From my family to yours – go see Tony Zelaya. J. Apodaca More

Tony Zelaya! 1st Class All The Way!! Tony Zelaya is first class all the way! He is very sincere in his dealings with you. I have been patronizing this dealership since when it was known a Tony Zelaya is first class all the way! He is very sincere in his dealings with you. I have been patronizing this dealership since when it was known as "Herb Gordon Mercedes Benz" and I have always found the staff to be approachable and professional. The addition of Tony to the sales team at Mercedes Benz of Silver Spring will only enhance the great atmosphere there. Tony was very helpful in helping me secure a good car, good financing and gave me lot of recommendations. I will recommend Tony Zelaya to any one in the market for a car. He genuinely has your best interests at heart! .....VG More