Mercedes-Benz of Silver Spring
Silver Spring, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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The Salesman Mr.Lester Stanford was great. Because Mr. Lester Stanford worked with me for over one year, And Boy he was great Thank Lester 😃??. He at least once a month to see what some up abo Because Mr. Lester Stanford worked with me for over one year, And Boy he was great Thank Lester 😃??. He at least once a month to see what some up about looking for a 🚗 and that was good to here From Lester, that what you call a good Salesman 👨?💼 and he would always said have good weekend that what you call going out of your way , you can not beat that. More
Driving my Dream Very professional. Shopped around and wasn’t offered a good deal until I came here! Mohammed, Khalil and Terry were all very informative. Left with th Very professional. Shopped around and wasn’t offered a good deal until I came here! Mohammed, Khalil and Terry were all very informative. Left with the car I wanted in confidence! More
Unscheduled service for minor repair Rather than spend a long weekend with a flapping wheel well rubbing against the right front tire, I nurse my car to get an express service. In less t Rather than spend a long weekend with a flapping wheel well rubbing against the right front tire, I nurse my car to get an express service. In less than 30 minutes, the wheel well was persecuted and I was in my way. This happens through a team effort, from the time the car is received, my service rep prepares the service, the technician repairs the car and checking out with the cashier. Because of the service I receive each time I visit, I'm glad to return knowing I will and my vehicle will get taken care,of. Thanks to Christian Gonzalez for orchestrating the repair on short notice. More
Service and Warranty Repair - 2005 E Class and 2015 S Class I had the pleasure of visiting the dealership twice in a span of a few weeks - both service related on my two MB vehicles - one under warranty. Whils I had the pleasure of visiting the dealership twice in a span of a few weeks - both service related on my two MB vehicles - one under warranty. Whilst I am a long-time customer of this MB dealership, I have had serice done by other dealerships in the area in the distant past. In terms of customer service and quality of work, this dealership is far superior to others in the area. Tom, Christian and their technicians go out of their way to get the proper work done in time and within budget. They are knowledgeable, kind and friendly, and do their utmost best to satsify picky customers - I am certainly one of them. I expect "Best or Nothing" and this dealership - the service area especially upholds that mantra. So hats off to Tom, Christian and the technical team for continuing to do so over a number of years. More
Exceptional Service I have had my vehicle serviced here for years. The professional level of service was consistent from the entire staff. My service manager is consitent I have had my vehicle serviced here for years. The professional level of service was consistent from the entire staff. My service manager is consitently exceptional. More
TERRIFIC ROADSIDE ASSISTANCE FROM DARRELL FENTON My MB broke down on I-95 North Sunday, May 13. I was able to get it off the road. The lady who answered the assistance button, connected me to MB S My MB broke down on I-95 North Sunday, May 13. I was able to get it off the road. The lady who answered the assistance button, connected me to MB Silver Spring. Darrell Fenton called and said he would be arriving within 30 minutes. He did. When he got out of his truck, he immediately came to my window and held out his hand and introduced himself. Turned out I needed a tow. My car is serviced in Tysons Corner branch, and I needed a rental car because I was on my way to Wilmington, Del. He remembered that Enterprise in Silver Spring, near your dealership was open on Sundays. This was 12;30 and fortunately they closed at 2:00. While he was arranging for a tow truck, I was on the phone with Enterprise reserving a car. He took all my stuff and me to Enterprise dealership. He waited till I was taken care of, by Ryan the manager, and then went onto another call. I felt very comfortable and safe with him. He helped make an unnerving experience easier to handle. My car was successfully towed to Tysons MB and fixed Monday. I needed a new fuel tank. I was very pleased with the service at Enterprise, too, by the way. Ryan was a nice man to deal with. I was on I-95 North by 2:00 p.m. More
Best shopping experience I was so impressed by the way I was treated at this location. I felt like a valued customer. From the sales representatives to upper management, all I was so impressed by the way I was treated at this location. I felt like a valued customer. From the sales representatives to upper management, all were kind and very welcoming. Mohammed talayi helped me pick out my dream car with an amazing deal. He worked closely with jay son to accommodate a deal that was best for me. I highly recommend this location and their service. Very impressed! More
Excelente I am very happy for the help you gave me in the purchase of my vehicle. I highly will recommend you, God bless your family I am very happy for the help you gave me in the purchase of my vehicle. I highly will recommend you, God bless your family More
Great experience and great service We had viewed a previously owned Mercedes Benz online, expressed interest in test driving thru an e-mail, walked in the next day test drove it and bou We had viewed a previously owned Mercedes Benz online, expressed interest in test driving thru an e-mail, walked in the next day test drove it and bought the car. The whole experience was fast and easy. More
Great Customer Service I was greeted immediately and Mohammad was very attentive and listened to exactly what I was looking for. He went over the features of the car and we I was greeted immediately and Mohammad was very attentive and listened to exactly what I was looking for. He went over the features of the car and we went for a test drive. From there we quickly made a deal and went through financing without issue. Overall a great car buying experience, and what you would expect from a Mercedes dealer. More